Jtspas Reviews 193

They promise anything to get their hands on your money ,and once they have, forget customer service .
Oh yes we deliver quickly ,oh no they DO NOT.You will wait weeks and weeks--its varies from-waiting for manufacturer--then with courier--then at Stoke branch--and everytime you make contact regarding progress you will get fobbed off and misled--then the process is repeated .Taps corroded they refused to replace saying corrosive cleaner used ,not true why would we want to vandalise our own bathroom ?Jupiter Haze waterfall bath and bowl set both corroded ,kept contacting them ,no joy ,so on the anniversary of delivery ,thought I would share this ,and sent to Trading Standards for their view .Invoice number 34093/110222/25.You pay your money then are a nuisance for expecting a service .Looking forward to the reply ,good that we can respond to it !!

Disappointing quality, wouldn't recommend! I ordered a spa bath, three issues experienced in the one order;

(1) I rang and asked to remove the waste and plug well in advance of delivery and it was confirmed this would be removed and I would be refunded. It arrived with it and when I checked my bank account - no refund. I rang them and they eventually found the call details and said the Operator forgot to hit save.

(2) The bath legs didn't fit the bath, they didn't fit around the piping and my fitter was therefore unable to fit the bath on the day booked and I had to wait around 5 days for them to arrive. The existing bath had been removed by the time we realised so I was without a bath or shower for this time and needing to go to work in a professional job. I live in a one bedroom flat. It delayed the entire job and cost me money paying my fitter purely because they'd sent the wrong parts.

(3) The bath end costing £30 was the wrong width. 750mm for a 700mm bath which required removing the lip to fit to size, doubling the fitting time but also a shabby, unprofessional finish, with no sturdiness, or rigidity, likely to get broken in the not too distant future. You don't tend to expect fitters to cut plastic because it's prone to crack. Ultimately I had to purchase the correct end from Travis Perkins for nearly half the price, £16.38 to get a professional finish on the bath I'd paid a lot of money for. After raising the issue they simply replied you have to cut it to size yourself and offered no resolution whatsoever.

Great service from start to finish. unfortunately my item was damaged in transit but absolutely first class after care service from Kim and the team. Very happy and would definitely buy again with confidence.
Thank you JTSpas

AVOID AT ALL COST. . ! !

These guys have taken ages to get thr ordered delivered. I am waiting for weeks. Your JTSpas.co.uk order number 43389.

If I would have ordered from another supplier I would have got the bathtub by now.

They say next day delivery but now its been 3 weeks and no contact from the company at all.

Regards
Dr Nick

Excellent service and great communication. Thank you!!

I would advise to completely and utterly avoid this company.

They're useless...do NOT waste your money.

We spent well in excess of £2k with them on what was meant to be a really nice steam shower tub, and although it was delivered to a building site, they expected us to unpack and inspect every component within 24-48hrs...of course that was impossible on a building site...but do they care? No! So...when it's safe to unpack and inspect, we realise it's in terrible shape and it although the packaging is intact the contents are absolutely knackered - would have come from factory like that.

Contact their "customer service" they don't give a single **** when you explain the situation - basically too bad that you didn't open and inspect it the first couple of days, of course it would make sense to do so in the middle of a building site...

Horrendous company - steer completely clear ... consider this a warning to avoid this company at all costs. You'll be able to find what you need from somewhere else...even if it's more expensive elsewhere, you'll at least be looked after!

Now, I expect I'll have a response from JT Spas explaining their useless 'policies'. I still would advise to NEVER use JT Spas!

Goodbye and never again JT Spas!

Absolutely brilliant product at an excellent price & service from
J t Spa's will use them again .

So, we read all of the bad reviews and originally made an online purchase with another 5 star rated company... can't tell you what a mistake we made, I should have used JTSPAS from the start. Ordered a bath on Wednesday lunch time and was delivered in perfect condition on Thursday afternoon. The service and communication was absolutely incredible!

I ordered a spa with them spend more then £2400 and when i opened it when of the glass panel was in 1000’s pieces when i called customer service’s they are so rude and disrespectful not concerned about safety and said its not within 24 hours we cannot do anything it will cost you £450 to order new panel and that it no quality control will never recommend spending money with

I paid for delivery within seven working days on 27/08/22. Requested refund on 17/09/22 after no delivery and multiple missed callbacks and delivery promises that never showed. JT Spas now refusing to provide a refund.

I received a message saying the item is ready to be delivered on 21/09/22 despite the requested refund through PayPal on 17/09/22. Which highlights the lack of organisation of the business.

Customer experience is incredibly poor. For example, I spoke with one of their customer service agents on 16/09/22, being told the delivery will be on 20/09/22. I spoke with the courier ten minutes later to confirm, and they stated at this point, they still had not received the item, and the earliest delivery would be 21/09/22 or 22/09/22.

Purchased with a different retailer on 17/09/22 and received on 21/09/22 (next working day). Definitely worth not shopping at JT Spas.

EDIT:
JT Spas at 13:54 on 23/09/22 decided to make an offer for a partial refund of £30. Not the full £936.20.

Might I suggest reading the following steps from PayPal help pages showing that JT Spas yet again, now in public, are willing to try to mislead by stating that a full refund is not available.

"How do I issue a refund for a PayPal dispute?
To issue a full refund:

- Go to Resolution Centre.
- Select Open Cases from the list and find the transaction.
- Click the Case ID in the Case column.
- Click Issue a full refund on the case details page."

Ordered a D shaped shower cubicle with tray, waste, handles, chrone fittings and round thermostat two weeks before my plumber was due to refurb the bathroom. My delivery arrived by a rather abrupt driver who was on his mobile. After checking the delivery I noticed that the round thermostat was missing so I rang customer service who told me the thermostat would come separately? . It arrived three days later! The day came for installation, but unfortunately the plumber could not complete as the chrome door attachments were missing. I rang customer service who told me they were 'in the warehouse ' and I should have checked the delivery thoroughly before engaging a plumber!
The attachments arrived the following day, but my plumber was unable to complete due to other commitments until the following week at an extra cost of £132.
I'm not impressed and would advise to steer clear.

Ordered a shower enclosure on 5th August. Delivery was delayed and every time I called I was told there is an issue with the picker availability, warehouse operation and then courier availability. Today when I called i was told they cannot find a courier to send it to me and no option rather than refund. Rather very poor company in terms of communication and service. No customer service and in fact I believe there is no customer service team in this company.

Great prices,choice quick delivery and really good quality

Excellent staff.
Very helpful in all aspects.

Product left some some things to be desired but that is down to the manufacturer.

As described on the net . Can be self installed by a proficient DIY person . The triton shower supplied is very basic and so had to purchase another more suitable one . Otherwise very good fitted into a very tight space .

Recently, I purchased a bathtub from Jtspas and I really like spending hours in it...

They missed the first delivery date.
Then they missed the second - though that was because they spotted a faulty unit from the manufacturer (havingvleft delivery to them, until the last minutes).
Then the shipped the unit without without two of the options I requested.
I ordered the £200 bluetooth speaker option, which arrived after the unit, with no instructions and an email saying hard wire into a fused spur.
Turns out that bluetooth unit forgets connections and requires restarting and re-pairing after each use. As instructions did nit say that a switch was required, the unit is not now usable.
They deny that this is not acceptable.
Quite haphazard and very low quality service.

Update 29/6/22 in response to JTSpas reply.
Looking at other reviews there seems to be a trend here, of not acknowledging your failings.
Your colleagues have just sent me an updated (from the version I had with the unit) installation instructions which very clearly state "a 13A supply is required. This can be from the fuse board or from a suitable ring main. This should be wired to a fused spur." You told me by email today that you think it is good practice to switch appliances off when not in use and that the whirlpool bath will last longer if switched off. If that is important, and required for functioning of the bluetooth system, then it would be appropriate to tell customers in advance.
At the very least it would be polite to acknowledge this omission rather than simply blame me and my electrician for following your instructions.

Nice easy transaction from start to finish
Not installed as yet fingers crossed all good

Good customer service.