Juicy Retreats Reviews 

A lot of businesses could learn from Juicy Retreats. They're customer service in second to none and because of that, I would have no hestitaion from buying from them again or recommending them.
The quality of their products is also at a very high standard and the price very reasonable.
Great company. Thank you JR for restoring my faith in good customer service in the UK

I contacted Juicy Retreats and spoke to Steven John (Customer Service) and his main focus was on ensuring that my specific needs were met and the most suitable model recommended. In my case it was the Purus slow juicer.

What impressed me initially and subsequent to buying the Purus was the level of concern and care that Juicy Retreats took to answer my questions but also asked about why I wanted to juice and what was important to me, in order to ensure that if I did purchase a juicer that it was actually used and didn't just sit on a counter. Due to dexterity limitations, ease of assembly, use, cleaning etc were key issues. The Purus fitted with my individual requirements. At no time was there any pressure to buy, I was encouraged to think about whether the juicer met my needs and to ask any further questions before committing to a purchase.

What has impressed me is the genuine care that Customer Service provide. I contacted them with a query regarding the "finish" on the juicer I received and the immediate response from Steven was that a replacement would be sent out (arrived next day) and not to stress about returning the original that it would all get sorted - which it was. It has been very simple to contact them either by email or phone and to receive a very quick response and no question is too trivial; the aim is purely to get the optimum results from juicing, learn over time and enjoy the excellent end product.

Juicy Retreats offers outstanding product choice, but of more importance is the exceptional level of Customer Service both pre and post purchase. I feel that they are a company with ethics and integrity coupled with in depth knowledge, a genuine interest in prioritising individual customer needs, not to mention patience, friendliness and humour.

I would not hesitate to recommend Juicy Retreats and thank Steven John and David Webb for their excellent customer service, which doesn't cease after a purchase is made, which is very reassuring, and somewhat of a rarity these days.













Sent from my iPad

I speak as a slight outsider - I only ordered my juicer (6000) last night.

What I really appreciate is the kind way they dealt with my order. Somewhat distracted, in a 'senior moment' I forgot to enter the code for the discount, so my order went through at the full price.

However, this morning, I realised this, brought the matter to the company's attention, and was immediately reassured that my order would be discounted, and the refund of the difference has already appeared in my Paypal account.

The email I received from the company was very friendly, and now I am looking forward to receiving and using the juicer.

A thoroughly pleasant experience.

Michael Dunn
(Crete)

I have been juicing for several years ( centrifugal high speed ) second juicer did not last long ...motor blew so for my next one I did extensive research .
I came to the conclusion that I wanted slow vertical juicer .
I contacted several companies that were marketing Juicers all very similar from what appears to be the same factory.
So why did I choose the JR 8000 from Juicy Retreats ?
They were interested in my Juicing requirements ...what would fit in with my lifestyle Dave in customer service is great and knowledgeable .
They never put down a competitors product!! and the purchase was easy .
I was emailed when the order was processed , dispatched and given a 1 hr time slot the next day .
The juicer sits on the worktop and is used each day ... great juice easy to use and clean in less than 2 mins ....Thanks You Juicy Retreats .

I contacted the online chat service with a few enquiries about the JR Ultra 8000 S Juicer and found Robert to be exceptional at giving advice. No jargon was used, just straight, clear advice. After Robert had answered all my queries, he also helped me finally decide which colour to purchase. Brilliant! :-)

I've just purchased the Jr Ultra 8000 s after I've made tons of questions to an incredibly kind guy, name's David Webb, who answered promptly to everything, always going into details and made me feel really comfortable even when I started to feel a little embarrassed (I happen to become quite pedant when I want to know every little thing).
I still didn't try the machine, but as far as the customer service is that good I feel safe.
Thanks David for your amazing help, and I can't do other than strongly recommend the Juicy Retreats company

My filter broke, so fired up the computer to get onto their website when a box pops up asking if I need anything, 5 mins later theres a new filter on it's way!

Blinding service, no faffing around looking for my receipt (which I couldn't find) just name and address and hey presto, completely painless from start to finish and all over and done with in 5 minutes. Brilliant!

Beyond amazing and overwhelming, the service, support and product are just fabulous. I wouldn't touch another brand again and cannot recommend these lovely lovely folks more. If you do one thing today to change your life, make it a purchase from juicy retreats! 😍❤

After a recommendation, I phoned to ask a few questions regarding the differences in 2 types of juicer that were available and was helped by David who was exceptional in giving bespoke advice for me. He enquired about my preferences, my expected usage and my goals, and ultimately who would be using (and cleaning) the juicer!
I received so much useful information that I felt ready to purchase straight away but David went through the process so smoothly that it felt a pleasure to do business with the company. I will definitely be recommending this company to friends and family.

Giving this company 5 stars. Ordered a JR Ultra 8000 S Whole Slow Juicer after reviewing all the excellent reviews about this product. Product came quickly and I am absolutely delighted with my purchase. I have used this Juicer every day - sometimes several times - and my whole family has been enjoying the most gorgeous juices. One small silicone part broke and I emailed the company and within 10 minutes David from Juicy Retreats emailed back confirming that they would immediately despatch a replacement part. Job done. Just what you want but so seldom get these days !

Patricia from Cork, Ireland

I bought the Jr 8000 s a fabulous juicer I fully recommend it. I did have very a small technical issue with it but David Webb at customer services sorted the problem out straight away.
I have nothing but praise for this company they look after their customers so if you’re thinking of buying a juicer buy one off juicy retreats you will not be disappointed and thanks David for the excellent support and after sales service.
if I could rate this company I would give it 10 stars not 5 .I am very happy with my product now and the juice tastes Great they are that good my father and my Sister and my Sister in law bought one after I bought mine. Very impressed take a look at the reviews on You tube regarding the JR 8000 S also consider the new
Purus .Thanks again Alan from Wales .....

My JR6000 was bought for me for Christmas and recommended by my son who had bought the JR8000 a couple of months previously. I had used it a lot in the 7 months ownership but last week had a problem, (not mechanical - just could not open the feeder top). Tried several times during the afternoon and when my husband came home he too with a much stronger grip had no success. I phoned customer services and spoke to a very helpful and understanding gentleman called Fraser. He went beyond the call of duty to put things right and immediately found the details of purchase. He asked me to send a video showing the problem, which I did immediately, then e mailed back to say that a replacement would be sent within the next couple of days. There was no requirement to box up and send back the original juicer, (which was just as well as it was midway through juicing) and the replacement has arrived today at exactly the time notified. I cannot fault this company and particularly Fraser who replied instantly to my e mails in a friendly and extremely helpful way. Well done to Juicy Retreats and many thanks to Fraser. An extremely impressive service.

I'm pretty narrow minded when it comes to buying online. I tend to stick with what and whom I know and trust.....I have my top 5 sites that I use regularly. However, I found Juicy Retreats when I put in a search for the 'best slow juicer on the market'. I spent plenty of time looking and reading about the product but was tentative about clicking that 'BUY NOW' button because I had never heard of the company and it certainly wasn't in my top 5 trusted sites, so I did what you are probably doing now......I searched for the JR 8000S elsewhere... in my top 5 trusted sites. The JR 8000S is a fairly exclusive model but I did manage to find 2 sites that had 1 or 2 in stock but none were in the premium silver that I wanted and ALL were priced considerably higher than Juicy Retreats! I returned to Juicy Retreats site, took a deeeeeeep breath and went for it........and I could not be more happier! My fabulous juicer arrived the next working day with excellent, protective packaging (bubbled for England) - very professional. However, 'impatience' being my middle name, did not read all the instructions before beginning juicing and I managed to block the juicer up - ENTIRELY MY FAULT. I sheepishly contacted Juicy Retreats and was terrified they were going to say "whatever, your fault, goodbye" but how wrong was I. They could not have been more helpful, namely one Mr David Webb. He sorted out my problem in a jiffy, was professional, informative and just so incredibly helpful. He really put me at ease from the get go, telling me not to worry, the problem can and will be sorted out. Throughout, he made me feel like a truly valued customer - something of a rarity these days. I cannot praise Juicy Retreats enough as a company. I received an outstanding level of service. As for their new and amazing JR 8000S, you would be very hard pushed to get better results from a juicer, even if you spent 5 times as much. I urge you to try this model for a fraction of that and enjoy whisper quiet juicing..... be amazed by it's robust and stylish build....all whilst producing the most exquisite juice without all that nasty froth on top. If that wasn't enough, this superb model also makes delicious, nutritous smoothies and yummy frozen desserts!!! It's a win, win and WIN situation.
As for you David..... I think you should run for Prime Minister. THANK YOU for restoring my faith in British customer Service and products! Take the leap of faith - you won't regret it!!!!!!

I just had to share my experience with Juicy Retreats (and the purchase of my JR Ultra 8000 'S' slow juicer.) as my experience with the company has been second to none. Truely exceptional - a real rarity.

First I called to ask for more information about how one juicer compared to another competitors. I was given all the information I needed to make an informed choice and I was never rushed. At that point my order was not definate, yet I was given all the time in the world to ask my questions and have them answered.

I was informed that if an order could be shipped today if I ordered before a certain time (as they knew I was in urgent need) and all I needed to do was to call back.

I called back to place the order, and as promised my order was received the very next day.

I also had
Confirmation of Order placed (by email)
Confirmation of Courier Tracking Number (by email)
Confirmation of Delivery (by text) with an approximate delivery time and a way to get hold of the driver if I needed to.

I then had a hiccup....
I then had a technical issue with the Juicer that I ordered

I left a message with the company and within 30 minutes I had a call back from David, wanting to help.

My product fault was unfortunately and I do not feel was a reflection of the product quality at all (or I would not have reorderd the same one), it was just there was unfortunately a very rare fault. I submitted videos to show the issue and I had a replacement order sent the day after my 'complaint' was received.

My technical issue was dealt with both extremely efficiently and with utmost care and courtesy.

My replacement has been of the highest standard and is the pride and joy of our daily nutrition!

My particular sincere thanks go to David Webb personally as he went above and beyond to keep me a happy customer, right from the word go.

I have not experienced such a high level of customer service in a very very long time.

Congratulations both on great products and exceptional customer service.

Anyone who wants a great slow juicer should definately buy from Juicy Retreats.

Thank you.

Best Wishes,

Alison Pope

This is a a real Gem!! It does everything mentioned in the description, and it does so extremely well, making juicing a real joy.

The customer service is truly outstanding: excellent and very kind communication, lightning fast shipment ( a few hours after purchase), notification of dispatching and shipment, tracking number, excellent tracking. The package reached me in the Netherlands) within 2 days, whereas 3-6 days were indicated

This was my first experience with Juicyretreats, it will certainly not be the last.
I can highly recommend Company and Juicer to anybody, satisfaction garanteed.

Thank you Juicyretreats, in particular David Webb.

Marion van der Graaf

I was researching the best juicers to buy. I contacted Juicy Retreats about their premium JR Range and they were so helpful. I chatted to the customer service person for ages asking them for advice about juicing and they were so very helpful. They are so knowledgeable about health and juicing and although I definitely took up too much of their time with all of my questions, they never once sounded like they wanted to get rid of me. Very helpful, very friendly and very welcoming. I really could not have asked for more. Based on the customer service alone I bought their product which is also fab. I could not have asked for more from Juicy Retreats, its great to see that good service does still exist.

Great service and product I have purchased off them - JR Ultra 8000.

Highly recommended!

The only odd thing is that I had trouble to confirm whether they are UK or else registered business. My call to them was answered swiftly and VAT number provided so I could verify that they pay the VAT at least.

My wife and I are fairly new to juicing, so carried out a lot of research beforehand. We soon realised that slow juicers were far more superior to the centrifugal (fast) juicers. However, most slow juicers have a small feed and so require the fruit/vegetables to be cut. Given our busy lives, we saw this a draw back. However, we came across the JR-8000, which has a large feed so you don't need to cut the fruits/vegetables. Upon seeing this product, I contacted Juicy Retreats for more information. I spoke to David and he was incredibly helpful, answered all my questions honestly (I felt). So I bought the JR-8000. I have been using it almost daily for a month now and have absolutely no complaints!

What is more, I have subsequently purchased three other JR-8000s for my parents, sister and my wife's parents; and recommended it to someone else who subsequently purchased it!

I feel that the company is honest and their customer service great. I have called them on a number of occassions and if I don't get an answer, they call me back the same day!

I recently contacted Juicy Retreats to ask some questions about their brand new whole fruit slow juicer (JR Ultra 8000) and ended up receiving some of the best customer service I have had in a long time!

Not only were they more than happy to explain all the different functions of the juicer and how they compared to other machines I had been looking at, but upon hearing about some digestive/IBS issues I suffer with they were more than happy to provide advice and guidance on this. David in customer services was absolutely fantastic and has even passed my info to their nutritionists so they can send me some advice on how I can (hopefully) use juicing to help relieve my symptoms.

Needless to say I have ordered the latest JR Ultra 8000 and can't wait to receive it in a few days time!

The company clearly have a lot of experience in juicing and really know their stuff, and I wouldn't hesitate in recommending them anyone.