The shopping experience was excellent with a great array of furniture. We bought a stylish reclining chair that we are very happy with. We did have some snags with the chair that we bought, howeve... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Flawless. Two chairs ordered - one new, one ex-display. Faultless comms throughout, and Zeta has been outstanding at addressing problems. 1. loose stitching on the arm of the new chair, sorted... See more
Company replied
From start to finish the whole experience of buying from Julia Jones was incredible. Zeta was very helpful with everything from the size we were best going for right down to colour choosing.. which i... See more
Company replied
Excellent customer service. Great guidance and advice to help me choose exactly the right chair (The Kilian) and the right fabric to withstand a cat. Also prompt and helpful response with an assembly... See more
Company replied
Company details
- Furniture Store
- Garden Furniture Shop
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
- Upholstery Shop
About Julia Jones
Written by the company
Julia Jones - specialists in made to order furniture
Founded in 1970 by Julia Jones, our family-run furniture store is renowned for personal service over five decades. Now managed by her children, Rob and Zeta Jones, proudly continue her legacy.
Founded in 1970 by Julia Jones, our family-run furniture store is renowned for personal service over five decades. Now managed by her children, Rob and Zeta Jones, proudly continue her legacy.
Specialising in furniture for the design conscious client who values quality & service -
Fama upholstery, Nardi & Emu outdoor furniture
At Julia Jones, we blend our passion for quality furniture with personalised customer service. Rob & Zeta will help you create your perfect pieces to suit your needs. We offer nationwide delivery and assembly service, with an extensive selection available to view in our showrooms.
Open 7 days by appointment only.
Contact Rob and Zeta to book an appointment to view and discuss your next furniture pieces. VISIT US shop Fama shop NardiContact info
Conway Road, Mochdre, Colwyn Bay, LL28 5HQ, United Kingdom
- 01492 545013
- zeta@juliajones.co.uk
- www.juliajones.co.uk
4.9
Excellent
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent product coupled with…
Excellent product coupled with excellent customer service.
January 31, 2025
Reply from Julia Jones
Thats super, many thanks and much appreciated, Zeta.
Our second purchase
Our second purchase. Colour matched to our first. Superb friendly and knowledgeable service. Efficient delivery and assembly. Good quality product. Will use again.
January 15, 2025
Reply from Julia Jones
Thank you so much and I am so pleased you are happy with your fab new sofabed. Many thanks again Zeta.
Great shopping experience
Always helpful advice and pleased with the products purchased. Delivered quickly and before Christmas
December 18, 2024
Reply from Julia Jones
Many thanks and I am very pleased you are happy with your fab new Fama chairs and all just in time for Christmas.
Reply from Julia Jones
I'm so pleased your happy with our service Jo. Many thanks Zeta
From start to finish my experience was…
From start to finish my experience was excellent. Lots of swatches provided and advice given about colour matching. No sense of pressure to place an order and Zeta even honoured the summer discount for me! Win win. The guys who delivered and assembled were amazing too. Thank you so much. Would defo recommend this company and the product. Over the moon.
December 17, 2024
Reply from Julia Jones
I am so pleased you were happy with our service from start to finish and of course your fab new Fama Kylian chair. Many thanks again Zeta
Warm welcome
Warm welcome. No pressure sale. Excellent product knowledge.
They sell a great product backed up with first-class delivery service. Lovely people as well!
December 13, 2024
Reply from Julia Jones
Thank you so much. I am so pleased you are happy with your fab new Fama chairs and our service from start to finish. Many thanks again Zeta
Responded quickly to all queries
Responded quickly to all queries. The chair we bought was cheaper from Julia Jones than other retailers. It arrived when they said it would!
December 11, 2024
Reply from Julia Jones
I am pleased you were happy with our service from start to finish as well as overall value. I hope you get lots of enjoyment out of your fab new Lenny chair for years to come. Many thanks Zeta
Zeta was fantastic
Zeta was fantastic. Nothing was a problem. The customer service was so good we travelled from Halifax to buy the furniture instead of buying locally
December 3, 2024
Reply from Julia Jones
Many thanks for your kind note and I am so pleased you were happy with our service from start to finish and you were very happy with the sofabeds once received. Many thanks again Zeta
Always a great experience ordering from…
Always a great experience ordering from Julia Jones. Zeta is always extremely helpful and efficient. Great products and great service!
December 3, 2024
Reply from Julia Jones
That is so kind of your Claire, many thanks again Zeta.
Most comfortable and beautiful chair!
The chair was delivered very promptly and professionally. The chair is extremely comfortable and beautiful. The leather is thick and of the most beautiful colour.
December 3, 2024
Reply from Julia Jones
Thank you for your lovely feedback! We’re delighted to hear that your Fama Moonrise power recliner armchair was delivered promptly and professionally. It’s wonderful to know you’re enjoying its comfort and beautiful design, and that the leather exceeded your expectations. If you need anything else, we’re always here to help!
Reply from Julia Jones
Thank you for your review! We're so pleased to hear that your Kim recliner chair arrived earlier than expected and that you’re happy with the service. If you need any further assistance, don’t hesitate to get in touch!
Great service
Great service. Don't live near so we had a video call to see the items in real life.
Great communication throughout and the delivery was also excellent with furniture assembled and packaging taken away.
Would definitely buy from them again.
December 2, 2024
Reply from Julia Jones
Thank you very much. I am so pleasad you were happy with our service from start to finish and of course your super new Dekton table in position. Many thanks again Zeta.
Excellent service & customer care.
Excellent service from both Zeta & Rob. Very knowledgeable about their products and received great customer care. Would highly recommend and have no hesitation buying from them again.
November 27, 2024
Reply from Julia Jones
Thank you so much and we look forward to hopefully seeing you again. Many thanks Zeta
Not used this site before, but will again
Not used before, impressed with customer service, everything delivered as expected and in line with expectations
November 25, 2024
Reply from Julia Jones
Thats super, I am so pleased you were happy with our service and Nardi products ordered. Many thanks for your order and we hope you get lots of enjoyment and use out of them. Many thanks Zeta
Great service as always.
November 14, 2024
Reply from Julia Jones
Thank you for your kind words! We’re delighted to hear that you’re happy with our service once again. Your continued support means a lot to us! Kind Regards. Rob & Zeta
Amazing Service
Amazing Service. Clear and precise information and we love the chair.
November 14, 2024
Reply from Julia Jones
We are both so pleased you are happy with the Fama Kim chair, we were so glad we could get the Kim chair to you in record time, We hope the power lift chair has just made everything a bit easier for you. Kind regards Rob & Zeta
Very help in choosing the right design…
Very help in choosing the right design and colour, and kept us informed of the delivery dates. Excellent quality furniture
March 1, 2024
Reply from Julia Jones
Thank you for your feedback! We're delighted to hear that you found our team helpful in choosing the right design and colour, and that we kept you informed about the delivery dates. It's great to know you're pleased with the quality of your furniture. If you need any further assistance, please don't hesitate to get in touch!
Spot-on
Just a great company. They kept me up to date with every development and solved any issue that arose. They've been really helpful making the whole process a positive one.
The chairs themselves are really well made and are soo comfortable. To the point where I ended up sleeping in one on the first night! It would be an understatement to say they're worth every penny.
I can only highly recommend Julia Jones. Brilliant all round.
October 28, 2024
Reply from Julia Jones
Thank you for your fantastic review! We’re thrilled to hear that you had such a positive experience with us and that we kept you informed throughout the process. It’s wonderful to know you’re enjoying your chairs so much—sleeping in one on the first night is quite a compliment! We truly appreciate your high recommendation and look forward to assisting you again in the future!
Great service
A great range of garden furniture was available to order for delivery. Their communication was excellent and the order arrived within the timescale given. The garden chairs were exactly as described and look great.
June 9, 2024
Reply from Julia Jones
Thank you for your wonderful review! We're pleased to hear that you found our range of garden furniture appealing and that our communication was excellent throughout the ordering process. It’s great to know that your garden chairs arrived on time and met your expectations. Enjoy your new furniture, and we hope to assist you again soon!
Lovely sofa
Lovely sofa. Julia was super helpful and the finished product is excellent!
June 24, 2024
Reply from Julia Jones
Thank you for your lovely feedback! We're delighted to hear that you love your sofa and that Zeta was able to assist you so well. Your satisfaction with the finished product means a lot to us. If you need anything else, feel free to reach out
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.