Juliana Reviews 

Tak for fin service til Charlotte Jensen. Hurtig ekspeditionstid.
Kan varmt anbefale at handle hos Juliana.

God, hurtig og nem ekspedition

Super god behandling og lækker kvalitet på drivhuset. Kan kun anbefale at handle med Juliana Drivhuse.

Greenhouse is ok, but the people assembled the greenhouse was awful!
They forgot to put on many weather stripes on our greenhouse!!!!

Reply to the response: I have never writen anything on the recipt, the installer has only asked my husband to sign!!!
This company is a liar!!!
You guys has never thought of asking me to send any photos to you to investigate, instead you only blame on me!!
Everyone pls avoid this company, you will all regret!!!

responsive aftersales department with a real customer service mindset.

I purchased the Juliana Gartner greenhouse and also their installation service, paying over £6k. According to their web site, ' A greenhouse can be used as an all weather, all year round, outside room. A greenhouse allows you to control the growing environment to ensure gardening success.' Following the erection of the greenhouse on Friday 31st March I found the greenhouse was leaking like a sieve. There was water ingress at all four corners of the building and also at three separate points in the roof. I initially phoned Juliana Group on Monday 3rd April to explain the issues I had with the greenhouse. I was told Mark Butcher, their technical services manager would phone me. Needless to say I heard nothing on that Monday so I wrote to Juilana Group pointing out the various issues. I received two emails thereafter from Annie Pickwell the office manager and finally Mark Butcher. They both told me the greenhouses are not leak free and leaks can be expected at the ridge, corners, windows and doors. Butcher advised me to try and seal the building myself with silicone and Pickwell stated I should let the building settle and over time algae and debris might help seal the building. When we purchased the building no one told us about leaks in the property in fact the website states the building is an all weather, all year round outside room. In addition the web site states,' Juliana greenhouses are produced in our factory in Denmark and offer Scandinavian design at its best. A Juliana greenhouse is strong on quality ..... and are designed to shrug off Scandinavian weather conditions.' However, even whilst making these claims Juliana know their greenhouses leak and in my case leak in numerous places. I was a Chartered Surveyor for many years and I would be ashamed to put my name to such a woeful building. My advice to anyone buying a greenhouse is avoid the Juliana group unless you want to risk water ingress.

The quality of the greenhouse is good - for sure, but the whole experience as a customer was really bad. To start, the website misleads you of what is needed in the greenhouse, and I had to buy the base/fundament in addition to the greenhouse - even though you cannot build it without a fundament - so why not put all together? The problems started with the packaged being badly damaged by the delivery service, and we realised about it only when our constructor was here to do the job. The customer service was agile in sending new ones of the damaged packaged, but they were wrong ones and again our constructor couldn't do his job. We had to have new packaged delivered and other delays in our projects. Communication overall got in a bad shape, and now we are laying with several damaged packages in our garage with the only suggestion of "throw them out" (even though we dont have ways to transport such big packaged to the dump). In addition, the greenhouse is completely difficult to build, and must be done by a professional for sure. Again, quality of the greenhouse is good, but the whole experience was really bad.

Value for money on popular model tricky assembly in places despite loosening bolts unable to square glazing true on roof adjoining rear apex , one piece of toughened glass shattered when picking up, replaced promptly by halls thanks very much glazing complete I would recommend Halls , please read instructions carefully before attempting construction.

Horrible service made me wait over a month for my greenhouse and then they cancelled it

I bought a 10x6 Burford just over £1100
It came in boxed and started to build. After reading instructions and having built a greenhouse years ago, I started building going okay then run out of bolts should of had 200 so I phoned up with a missing number 8 bar and more bolts where they sent 50 bolts and nuts. Putting up the roof bars takes 5 bolts per bar. Before long 50 were gone. Phoned up again and sending out another 50 nuts and bolts. But it takes 2 days for each extra lot to turn up, so greenhouse is on hold again. It's terrible just looking at a un completed greenhouse when your waiting for DHL to deliver. So with this in mind I would not recommend juliana greenhouses, And I WILL NOT EVER BUY FROM YOU AGAIN, very disappointed.
Mr Mills, Hardwicke Glos

Added details
Items, V01612, E05108
total £1,102.20
Order NUMBER 499427
Date: 01-08-2022
Customer code : P8555

I have to reply on here as can't find how to reply to your reply.

I bought the greenhouse from you. I then had a wrong support and ran out of bolts and nuts.
I was only half way building the greenhouse and I dont know how many I needed the person on the phone said 50
So that was it.
The roof bars alone were taking 5 bolts x 8 bars then the door and other bits
YOU should of supplied the correct amount of bolts and nuts. So please don't try and blame me for saying 50
How was I supposed to know.
Your answer is what I expected from juliana greenhouse's.
Its Monday 1st August and I ordered Thursday so all weekend I could of been assembling the greenhouse, but no bolts are still not here. Another day lost yet again.
Thank you very much

2nd August 2022 spare parts still not arrived...... Another day I can not finish off my Greenhouse!!!!

Utter rubbish. The design of the capping, to secure the glazing, is fundamentally flawed. It doesn’t work and can’t be fixed.

Eden Burford Greenhouse.
Good old English engineering at its best, manufacturers drill the bottom window support holes 10mm in the wrong place. Now had to take all the top glazing out and wait for replacement bottom frames correctly drilled to arrive. The instructions are also dreadful, I am quite technically capable and it appears they provide the poor minimum of instructions. Was able to contact support without any problems, but that's not helped with me wasting two days on installation.
Update 18th November.
Replace parts arrived within 2 days. Not a happy customer, first sent a greenhouse with the side window bottom support holes drilled in the wrong place. Then today sent out the replacement parts with windows supports drilled correctly, but one side no holes drilled either end for joining the corners. Drilled the holes myself, its amazing now the holes are in the correct place how easy it goes up. I've spent days putting this greenhouse together and then having to pull it apart again.

We have purchased a greenhouse through a subsidiary of Juliana, Eden Greenhouses in the UK. I would warn anyone against doing the same. The company does clearly not care what it is selling to its customers and certainly in the UK at least .....

We ordered the greenhouse in February, we were advised of a 15-week wait....the greenhouse turned up in August with only one, very badly spelled, email blaming everything on supplier delays.

It quickly became apparent when trying to construct the greenhouse that one box of parts was made in November 2020 and had been stamped up properly with part numbers and was generally in good condition. Another box which had been manufactured a few weeks before delivery had no part numbers, poorly sellotaped bundles were thrown in the box and on several of the pieces the powder coating has been poorly done so the white undercoat is showing through inside....my only guess is they were behind on delivering orders so decided to cut corners and it shows.

We decided a good start was to check the parts listing.
Easier said than done as the instructions are dreadful, and I mean dreadful, I am quite technically capable and it appears very much like they provide the bare minimum of instructions to scare off anyone trying to construct it themselves...Eden also seems to change part numbers fairly regularly but then don't update the main instructions (only a printed out page thrown in the box) ...it took me 2 hours of checking the "change" list and the actual list ... this is made even harder by a lack of part numbers on any of the "new" box... Surprise surprise, we were missing one of the cross braces for the greenhouse...

This starts the job of trying to get parts out of Eden...you phone a number only to hear a recorded message that the member of staff only works 3 days a week....after leaving two messages and waiting well over a week we then sent an email to their complaints address....a further week a response came saying it was being posted out..... (ie now had a greenhouse for nearly a month, we cant construct yet have paid for in full).

We have now started to try and put it together this weekend (taking an extra day to finally get it finished) only to find that the key base panels are missing the correct holes to put it together...therefore fully expecting another 2/3 wait for parts...

These are not cheap greenhouses (I admit they are not Rhino priced either) but I am seriously starting to wonder why we bothered and why we didn't just buy a cheap Palram one...

Save your money and never buy anything from this company. it's clear they don't care what they are selling.

Update 11 September

The hilarity continues....so to be fair we were contacted by Juliana staff who were very helpful.. They offered us spare parts and talked about compensation in the form of free staging. We explained that we didn't need staging as we already had some from our previous greenhouse and would prefer a % refund. Understandably, they said that this needed to be discussed at a higher level but they would get back to us.... All seemed to be going well ..

The parts turned up in a box, fine we though, we're all ready to put it up this weekend.

We opened the box to find the part isn't correct... It's for a 4x6 greenhouse ..... And we've heard nothing about any money back.

If you actually want to have a greenhouse, and not spend now nearly a month trying to actually start putting it up then buy anything but this companies products.... It really can't be any worse.

Super service! Kan kun anbefale at handle hos Juliana Drivhuse.

Storm Bella caused a neighbours large trampoline to collide with our greenhouse, damaging three toughened glass roof panes and a metal roof bar......spoke to you on Monday afternoon and amazingly a package arrived via DHL this lunchtime...less than 48 hours since I spoke to you! Amazing service......thank you.

Long story short: Amazing customer service!

Company went above and beyond what you can expect,with great communication all the way through. Response were fast and shipping was fast.

Overall, I will definitely shop there again.

Kind regards

God kvalitet og super service - ikke noget at klage over.