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Julian Charles Home Reviews 

9,930
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 2,576 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that navigating the website and placing orders online is simple and straightforward, while delivery services are remarkably prompt and efficient. Many consumers are consistently impressed by the wonderful quality, soft textures, and beautiful designs of the bedding, curtains, and pillows available at fantastic bargain prices. However, some people mentioned experiencing frustrating delivery delays, missing tracking updates, or having trouble getting responses regarding missing parcels. A few other reviewers also felt that certain items lacked the expected standard, noting specific issues with extremely thin material, poor finishing, or stitching flaws.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality, lovely... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent value, lovely designs,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive very... See more

Order

Reviewers mention positive feedback about order processes, highlighting how easy it is to shop online.... See more

Price

People report satisfaction with the pricing, consistently highlighting excellent value and great sales.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought lovely duvet set and stay cool deep sheets and pillowcase for our grandson and partner who are moving into their new home. They are beautiful and I'm sure they both will love this lovely gift.

Rated 5 out of 5 stars

My goods arrived very quickly. They were very high quality . Unfortunately, my fault, I hadn't realised that green colour with white damask pattern would look more grey than green. So had to return g... See more

Rated 5 out of 5 stars

I was given duvet set as a gift, I liked it so much I went on the website and order more bedding, pillows, pillow protectors etc., They are good quality and reasonably priced. Fast delivery and pack... See more

Rated 5 out of 5 stars

Very speedy service, good quality products and reasonable prices. Would definitely buy from this company again, if we ever need anything else. Fully recommend them.



Company details

  1. Home Goods Store
  2. Bedding Store
  3. Curtain Store
  4. Linens Store

Written by the company

The Heart Of Your Home Since 1947. Over this time, we have evolved from a small Lancashire business manufacturing ready-made curtains to a multi-channel retailer. We offer a wide range of beautifully made soft furnishings, including quality bedding, ready-made curtains, luxury duvets and home accessories. Today we have over 80 stores and concessions right across the UK, from standalone Julian Charles stores in Llandudno and Livingston to concessions in outlets such as Boundary Mill and leading garden centres.


Contact info

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4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

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4.5

All reviews

(9,930)

2,520 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quality, sturdy box

Good size quality material box. Took a while to complete build, customer service helped. Note: this box comes flat packed, but no indication of this in info when selecting.

July 22, 2026
Rated 1 out of 5 stars

when opening the fitted bed sheet

when opening the fitted bed sheet , there were stains on it. So I washed the sheet, but the marks must have been caused by bleach. So I'm left with a sheet with stains on it.

July 21, 2026
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Reply from Julian Charles Home

Hello, we are very sorry to hear there is an issue with your recent purchase. Please can you email us at cs@juliancharles.co.uk with some more information or a photo of the issue? Julian Charles Customer Care

Rated 3 out of 5 stars

I like the throw but it's a little bit…

I like the throw but it's a little bit smaller than I thought it would be no hangover

July 20, 2026
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Reply from Julian Charles Home

Hello, thanks for getting in touch. I am having trouble finding an order for a throw. This order is for your Hamilton Navy Luxury Jacquard Duvet Set. If you need any further assistance please do not hesitate to let us know. Julian Charles Customer Care

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