Good communication, fast delivery and the product is good quality. This company gave the best discount currently available. I bought the super comfort version to replace my 10 year old Dunlopillo... See more
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Review summary
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Product quality is excellent. Probably the best duvet sets I've ever purchased and will be my first port of call for any new ones in future. I also liked the prompt delivery of my items, another reas... See more
My goods arrived very quickly. They were very high quality . Unfortunately, my fault, I hadn't realised that green colour with white damask pattern would look more grey than green. So had to return g... See more
Bought lovely duvet set and stay cool deep sheets and pillowcase for our grandson and partner who are moving into their new home. They are beautiful and I'm sure they both will love this lovely gift.
Company details
Written by the company
The Heart Of Your Home Since 1947. Over this time, we have evolved from a small Lancashire business manufacturing ready-made curtains to a multi-channel retailer. We offer a wide range of beautifully made soft furnishings, including quality bedding, ready-made curtains, luxury duvets and home accessories. Today we have over 80 stores and concessions right across the UK, from standalone Julian Charles stores in Llandudno and Livingston to concessions in outlets such as Boundary Mill and leading garden centres.
Contact info
United Kingdom
- cs@juliancharles.co.uk
- www.juliancharles.co.uk
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4.5
Excellent
10K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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I am using your lovely soft pillows and…
I am using your lovely soft pillows and looking at your duvets but @ the moment not buying. Thank you.
August 4, 2026
Excellent Quality
I have bought a few things from Julian Charles and found their items good quality. Ordering was easy and delivery quick. Would recommend them to anyone.
August 4, 2026
Missing order!
I placed an order for some towels at the end of July. They didn't arrive so I emailed. I got an email back apologising and they explained that they are sending some more out. I still haven't received them and it is now a week. I have never had problems before but I think they need to look into another delivery service!
August 4, 2026
Reply from Julian Charles Home
Hello, we’re very sorry to hear that you have experienced further delays with your order. Our tracking is now showing that the replacement parcel has been marked as delivered. If you need any further assistance please do not hesitate to let us know. Julian Charles Customer Care
Great company to deal with
This was my first time dealing with this company so I didn’t know what to expect. The goods arrived promptly and were of extremely good quality and at a great price. I am so pleased and will definitely order from them again.
August 4, 2026
Couldn’t be happier
Couldn’t be happier. After a slight delay in shipping, Susan kept me informed and as promised, the rug was delivered when she said. Great service, thank you.
August 4, 2026
The items I chose arrived in good order…
The items I chose arrived in good order and were exactly what I wanted. All good
August 4, 2026
Product fine but delivery was poor
Product fine but delivery was poor. They don’t reply to emails for too long and then give unacceptable excuses
August 4, 2026
Reply from Julian Charles Home
Hello, we are really sorry to hear about the recent issues with your delivery. I can see we replied within 48 hours and a replacement was sent. If you need any further assistance please do not hesitate to let us know. Julian Charles Customer Care
Sent 3 emails and despite the 24/48…
Sent 3 emails and despite the 24/48 reply time I’m still waiting 2 weeks later. No other method of contact. I won’t shop again and would recommend that others go elsewhere where they value their customers
August 4, 2026
Reply from Julian Charles Home
Hello, we are sorry to hear there was an issue with your order. I can see we have replied to your emails a replacement parcel has now been delivered. If you need any further assistance please do not hesitate to let us know. Julian Charles Customer Care
Charges for delivery
I was more than happy with the items purchased every time. In my opinion i feel that the ammont of money that needed to be spent before a the delivery service was given is a bit wrong and a better offer could be provided.
July 28, 2026
Reply from Julian Charles Home
Hello, we appreciate your feedback and will make sure this is passed on to our web team. If you need any further assistance please do not hesitate to let us know. Julian Charles Customer Care
Not as good of quality as I exped flat…
Not as good of quality as I exped flat sheet very big.
August 3, 2026
Reply from Julian Charles Home
Hello, we are very sorry to hear you are not happy with your recent purchase. We appreciate your feedback and will make sure this is passed on to our quality team. If you need any further assistance please do not hesitate to let us know. Julian Charles Customer Care
Lovely quality bedding
Lovely quality bedding, arrived quickly, really happy with my purchase.
August 4, 2026
Product lovely and great value for money
August 4, 2026
Purchased two pretty duvet covers but…
Purchased two pretty duvet covers but they were awful polyester I thought ok till I pre washed before use I did complain I've bought before from this company but not online they won't be used so awful i wrote to them offered me my £4-99 postage in not very helpful..shan't be buying from them again Quality not fit for Bedding like something from China....
August 4, 2026
Reply from Julian Charles Home
Hello, we are very sorry to hear you are not happy with your recent purchase. We appreciate your feedback and will make sure this is passed on to our quality team. If you need any further assistance please do not hesitate to let us know. Julian Charles Customer Care
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