jumbotours.com Reviews 8

THE MOST IRRESPONSIBLE AGENCY FOR TRANSFERS. GO SELL BANANAS ON THE BEACH IF YOU CAN'T HANDLE THE RESPONSABILITY OF TRANSFERING PASSENGERS TO AIRPORT CONTEMPLATING THEIR FLIGHTS!!!!

Booked through looking4.com with this provider for an airport transfer in Tenerife.

The outbound Journey we had to wait over an hour for the service and on the inbound journey, the provider didn't turn up! Instructions given advise to check the website 48 hours before to check pick up time. This was checked and a time advised with the pick up location being "the same place where you was dropped off". The place I was staying at is a self catering apartment and the drop off was in the car park on the outbound journey.

On the return journey, the transfer didn't turn up and when phoning the emergency line, was advised it turned up although it hadn't. It must have been a ghost bus or turned up elsewhere as I'd waited 20 mins before the given time and 20 mins after and nothing arrived. The operator just said get a taxi and put a claim in when you get home and showed no interest in arranging an alternative.

Sometimes, in this complex, other providers pick up from the Bus Stop at the end of the road and, if this was the case in this instance, it should have clearly been advised on the pick up notification rather than just stating "at the same place as where you were dropped off" or, if the driver on the outbound should have dropped off at the bus stop, there should have been no deviation from this.

Bad experience especially a man took some of my money