Just-eat.ch has been a true partner, particularly in the pandemic years. Compared to other services like UberEats, with whom I made a rather horrible experience, Just-eat.ch offers a personal (i.e. hu... See more
Company replied
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See what reviewers are saying
Feedback and client service. A lot of companies can meditate and act like search engines. EAT goes beyond that. They care for they clients and keep the restaurants listed in check. I had an inco... See more
We have JE in our workplace and depend on their drivers to deliver goods to costumer. But consistently we have JE drivers steal food out of costumer bags or doesn't completed delivery at all. This res... See more
Company replied
Just-eat is an easy and helpful service. Great, that you can evaluate the restaurants. It‘s helpful to choose and also a useful feedback to the restaurant. However, I‘ve found the best one in St.Galle... See more
You should know
3.3
Average
2K reviews
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Can not change review and the dumb AI…
Can not change review and the dumb AI Chat does not understand anything.
Oh, and the surcharges are insane.
April 10, 2026
Unprompted review
Beste website
April 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
This is the most terrible service ever!
This is the most terrible service ever!
I made an order and was checking the delivery time in app. Courier made a call several times 40 mins before shown delivery time, at that moment I was feeding my baby and missed the calls. I called back in 25 mins noone picked up. No package was on the doorstep, nothing! And then their customer service is telling me that thats my fault I had to pick up my phone. And that courier drop the package at the door step. We have very safe neighbourhood and this is not even the case for someone to touch stuff of other people. All in all the worrrrrstttt experience in my life!!!!!!
February 28, 2026
Unprompted review
Reply from just-eat.ch
Hello Ulviya,
It is disappointing that our service and the delivery of your order did not meet your expectations. This is not the experience we want you to have with us.
We would like to look into this case to find a solution for you. Please send us an e-mail with your order details to info@just-eat.ch so our team can assist you further.
Best regards,
Alex from Just Eat
Their delivery times are absolutely…
Their delivery times are absolutely unacceptable . 25-45 minutes means 1,5 hours minimum (in this particular case we are 2 hours and counting). Never using them again.
March 10, 2026
Unprompted review
Reply from just-eat.ch
Hello Mikkel,
It is disappointing that our delivery times and the service in this case did not meet your expectations. Such a long delay is not the experience we want you to have with us.
We would like to look into your order to find a solution for you. Please send us an e-mail with your order details to info@just-eat.ch so our team can assist you directly.
Best regards,
Céline from Just Eat
Do you always have almost two hours to wait for your food? Me not.
Should take 25 to 45 to arrive. Took 1:30 hours, and it was absolutely impossible to change it. The virtual assistant does not connect to someone able to help you. Best is that I had to wait after the time I had to leave home, and rearrange my agenda accordingly to the worst food delivery system that I have never experience.
February 23, 2026
Unprompted review
Reply from just-eat.ch
Hi Esteban,
We would like to reassure you that our customer service is always available via the chat function and our email address, should you need to cancel an order or report an issue. Our team is there to step in personally if the bot reaches its limits.
Please send your order details (order reference) directly to info@just-eat.ch so we can look into what went wrong with both the delivery and the communication.
Best regards,
Miguel from Just Eat
That was the worst delivery ever in my…
That was the worst delivery ever in my life! Never again!
February 15, 2026
Unprompted review
Reply from just-eat.ch
Hi Milan,
We are very sorry to hear that you had a negative experience with your delivery. This is certainly not the standard we aim for.
To help us understand what went wrong and how we can make it right, could you please specify what happened?
Please send the details along with your order number to info@just-eat.ch so our team can assist you directly.
Best regards,
Alex from Just Eat
Just eat is the woorst ever they take…
Just eat is the woorst ever they take to much time to deliver and today I ordered my food at 11am and at 11:50am my order got cancelled without a reason Really disappointed in just eat
January 6, 2026
Unprompted review
If i could give 0 star i would!!!
If i could give 0 star i would!!!! Really really bad company! They lie about special deals and mess around with people!
December 19, 2025
Unprompted review
Reply from just-eat.ch
Hello Nix S,
We are sorry that you feel this way about your recent experience concerning your order. We are always striving to improve our service for you.
We kindly ask you to contact our customer service team at info@just-eat.ch. Your concern will be addressed as quickly as possible.
Miguel from Just Eat
Horrible experience at just eat
Horrible experience at just eat. We ordered food and it hasn’t arrived for two hours. The restaurant where we ordered from said they waited but have to soon shut their door and can no longer send our food. So here we are waiting on a Friday night with empty stomach with hungry children! We had our weekend ruined because of just eat. It is best to order from uber eats!! They have always delivered best!
December 12, 2025
Unprompted review
Reply from just-eat.ch
Hello Adi,
We are very sorry to hear about your experience and the frustration caused by your order not arriving for two hours, especially with hungry children waiting. We sincerely apologize for this situation.
We want to assure you that we are striving to improve our services and partner logistics continuously. Your feedback is very important to us.
To make sure your concern is processed as quickly as possible and to allow our customer service team to investigate this issue further, could you please provide us with your order number? Our customer service team is happy to help you with the next steps at info@just-eat.ch.
Miguel from Just Eat
Told us to download the app and at your…
Told us to download the app and at your first you get the coupon and I thought to give it a chance and downloaded it and when I entered the coupon it's says it applied and deduct the total and then when I went to pay it says rejected they took all my information and now they don't reply
Be careful they stealing the the information and the data with these Ad I pretty sure that false advertising and it's illegal
December 4, 2025
Unprompted review
Reply from just-eat.ch
Hello Jack Dol,
We are sorry to hear about your experience with the app and the trouble you had using the coupon. We are constantly striving to improve our services and we take your feedback on the app and customer service very seriously.
For a clearer understanding and to resolve this for you, we recommend you contact our customer service team directly at info@just-eat.ch. It would be best if you can include the specific coupon code in your message so our team can look into this matter immediately.
Miguel from Just Eat
Last time i order through justeat
Last time i order through justeat. 1.5 hours and still nothing delivered. Shame on you.
December 1, 2025
Unprompted review
Reply from just-eat.ch
Hello Karatash,
We are sorry to hear about the issue you experienced with your recent order, especially the long waiting time and the fact that it was not delivered. We want you to have a better experience with us. Our customer service team is happy to assist you with this concern. You can reach them at info@just-eat.ch so we can look into the specifics of your order. We are constantly striving to improve our services.
Tim from Just Eat
This company doesn't even deserve the…
This company doesn't even deserve the one star! I had to put it there to review!!! Stop ordering from them! I've ordered food two hours ago and it still says order reveived will be delivered in 35 mins!!! I called the restaurant and the food is ready and getting cold as no one has collected it!! I can't cancel the order. I can't speak to someone and I can't get a refund. I am outraged!!!! Never again!!! Thieves! Guessing I’m not eating tonight and I’ve lost my money!!!
November 30, 2025
Unprompted review
Reply from just-eat.ch
Hello Belle,
We understand that you are outraged and that your experience with a recent order has led you to no longer wish to order from Just Eat due to the delay and potential quality of the food. We are sorry that you had such a negative experience.
We want to assure you that we are always striving to improve our service. For us to quickly process your concern, we kindly ask you to contact our customer service. You can always reach our customer service via chat and phone, should there be any problems with your order. You can also reach our customer service at info@just-eat.ch.
Miguel von Just Eat
Very Bad service.I ordered normal menü…
Very Bad service.I ordered normal menü They send bacon menü!
November 16, 2025
Unprompted review
Reply from just-eat.ch
Hello Bovia
We are sorry to hear that your order didn't meet your expectations due to an incorrect item. Our customer service is here for you; please contact us at info@just-eat.ch so we can clarify the matter.
Valentina from Just Eat
Ordered my food at 9.40pm and at 10pm…
Ordered my food at 9.40pm and at 10pm they cancelled it without explanation!!!!! I called and asked why and they said they couldn‘t find a driver. Unprofessional in my opinion. If you don‘t have the driver yet, don‘t accept the order.
Simple as that.
November 7, 2025
Unprompted review
Reply from just-eat.ch
Hello Promy
We are sorry that your order had to be cancelled. We understand that this is frustrating. Sometimes, delays happen due to high order volume, traffic, or weather conditions, which can unfortunately lead to cancellations if we are unable to find a driver. We have processed your refund.
Valentina from Just Eat
Honestly such a useless company
Honestly such a useless company. No customer service, their orders are not tracked. I waited 2 hours for my order!!! And the restaurant is 2 minutes by car from my house. Unbelievable...
October 27, 2025
Unprompted review
Horrible
Horrible. The food took way longer to get here than initially suggested. No way of contacting them. An AI Chatbot which keeps telling me to contact eat.ch, but cannot provide a number or email. I am still hungry, not sure if anything will arrive anytime soon. The last time I ordered here, I'd rather go hungry.
October 22, 2025
Unprompted review
I ordered food from Rice Asian Kitchen…
I ordered food from Rice Asian Kitchen a week ago for 34 euros. It never arrived and since I paid for the food in advance using Twint, I wanted a refund. First I called Rice Asian Kitchen but was treated like subhumans. They said they waited outside my door for 30 minutes, which is a complete lie. I just wanted and still want my money back, for which I received NO VALUE. I contacted Just Eat directly and was told that since the driver couldn't find the apartment and couldn't reach me by phone, there would be no refund. I won't put up with such utter impudence.
October 15, 2025
Unprompted review
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