I have now tried to make 3 orders on Just Eat and none of them ever arrived. Never got compensation or refunds or anything. Also, the phone number of the restaurants I ordered from, doesn’t exist. Al... See more
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I keep getting my order backed up 15 min every 15 min for no reason. It seems like there is no delivery person in my area and im stuck waiting for food that will never arrive. I cannot contact custo... See more
Company replied
I just don't see the point of it, the value or the reasoning behind the business model. They start with putting a decent markup on the items from the restaurants in range of 15-20% then on top of that... See more
Company replied
Having had enough with Wolt's severe lack of proffesionalism, I've been ordering food from Just Eat for the last 2 months here in Copenhagen, and I must say that the service has been good so far. It... See more
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Company details
About Just-Eat.dk
Written by the company
Husk at du på Trustpilot anmelder Just-Eat.dk som virksomhed og ikke den restaurant, du har bestilt fra. Vi vil meget gerne høre din anmeldelse af vores hjemmeside og vores service.
Vi vil meget gerne have din anmeldelse af restauranten også!
Du kan anmelde restauranten via den email du modtager, efter du har afgivet en ordre. Denne anmeldelse vil fremgå på www.Just-Eat.dk og er vigtig, da andre kunder kan have gavn af dine oplevelser.
Velbekomme!
Du kan anmelde restauranten via den email du modtager, efter du har afgivet en ordre. Denne anmeldelse vil fremgå på www.Just-Eat.dk og er vigtig, da andre kunder kan have gavn af dine oplevelser.
Velbekomme!
Just Eat
Written by the company
Contact info
Lyngbyvej 20, 2100, København Ø
- 70208684
- just-eat@just-eat.dk
- www.just-eat.dk
You should know
2.1
Poor
15K reviews
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I have now tried to make 3 orders on…
I have now tried to make 3 orders on Just Eat and none of them ever arrived. Never got compensation or refunds or anything. Also, the phone number of the restaurants I ordered from, doesn’t exist. All I can do is chat with an AI “help”-bot who does absolutely nothing. Never order from Just Eat.
April 12, 2026
Unprompted review
Reply from Just-Eat.dk
Dear Chris,
I am very sorry to hear that you have had such an experience ordering through Just Eat DK.
Sometimes the order does not go through in the system. In such cases you do not receive a confirmation email regarding your order, since the order placement was unsuccessful. This can happen for a lot of reasons, for example if the payment gets declined.
In these cases, the order amount will be reserved, and released within 3 business days. I would love to take a look at your orders, and see if this was the case. If not, I will look into what happened and a possible refund.
You can reach out to us through phone: +45 70 20 86 84 or e-mail: info@just-eat.dk.
Best regards,
Cæcilie
Just Eat
Cannot trust delivery time
April 10, 2026
Unprompted review
Reply from Just-Eat.dk
Dear Lars,
I am sorry to hear that you have had a bad experience using Just Eat DK.
I must inform you, that the delivery time stated upon ordering is an estimate, and not a confirmed delivery time, which is also stated in our terms and conditions.
We can experience a lot of traffic in the amount of orders, which can cause widespread delays. I am very sorry for the impact this has caused on your order.
Best regards,
Cæcilie
Just Eat
Order never received
I keep getting my order backed up 15 min every 15 min for no reason. It seems like there is no delivery person in my area and im stuck waiting for food that will never arrive. I cannot contact customer support because there isnt any and i cannot get my money back because there is only a stupid chatbot, and when demanding that to put me in contact with a real person it tells me a transcript has been sent to my email which it hasnt.
Im being stolen from at this given moment.
March 31, 2026
Unprompted review
Reply from Just-Eat.dk
Dear Carmelita,
I am very sorry to hear that you have had such an experience ordering through Just Eat DK.
That is not the service we want to offer.
Unfortunately we can experience delays on the orders, due to massive order income and traffic.
You are always more than welcome to reach out to our customer service department through phone: +45 70 20 86 84, or per email to info@just-eat.dk.
If you wish to elaborate on your situation through mentioned contact options, we will be more than happy to have a look at your order and the possibility for compensation.
Best regards,
Cæcilie
Just Eat
Reply from Just-Eat.dk
Dear Claudia,
Thank you for the lovely review.
I am happy to hear that you got a fast delivery with warm and delicious food.
I hope that we can assist you in delivering takeaway to you again!
Best regards,
Cæcilie
Failing business model.
I just don't see the point of it, the value or the reasoning behind the business model. They start with putting a decent markup on the items from the restaurants in range of 15-20% then on top of that they charge you a 5-8 EUR delivery fee and another 6% service fee. I did the math last night that the order from McDonalds which costs me 235DKK in the restaurant ends up costing me 385 DKK to have it delivered home so I went and picked it up myself, saved some money, saved some time because I got it faster and lost some calories along the way.
March 18, 2026
Unprompted review
Reply from Just-Eat.dk
Dear Ivan,
I am sorry to hear that you are not satisfied using our platform.
The service fee covers the option to contact a customer service department and thereby getting or requesting help regarding your order.
The delivery fee covers for the expenses for the delivery, which includes the driver picking up your order from the restaurant and delivering it to your address.
The delivery fee and service fee applicable to the order may vary depending on a number of factors, including location, the restaurant selected and the value of the items in the order, but these costs will always be displayed on the Platform separately from the costs of the goods offered by the company in a way that is visible before a customer places an order.
If you have any further questions, you may reach out to our email: info@just-eat.dk.
Best regards,
Cæcilie
Just Eat
Klasse gamle!🤌🏻
March 12, 2026
Reply from Just-Eat.dk
Kære kunde,
Jeg er super glad for at høre at du har været glad for at benytte vores platform! Tak for den fine anmeldelse.
De bedste hilsner,
Cæcilie
Just Eat
An abhorrent service
An abhorrent service, but you wont notice till it goes wrong! Do not deal with a buisness with no phone number to call on. Thought we knew this. Why do you think their is no phone number. Refund policy is terrible. App will tell you Restaurant closed or open when ots not but still take your money. Well the Robots do. They Dont listen to customers. They think we are alwaus wrong. Abhorrent in many vulgar ways.
March 2, 2026
Unprompted review
Reply from Just-Eat.dk
Dear customer,
I am very sorry to hear about your experience with Just Eat. That is not the service we wish to offer to our customers.
You are always more than welcome to reach out to our phone number: +45 70 20 86 84, where you will speak to our customer service team.
Restaurants may seem closed in the app for some period of time if we are very busy in the given area. This allows us to keep up with the amount of orders in the area.
I would like to investigate your case further. If you could email us on info@just-eat.dk with your order number and a description of what went wrong, we will make sure to look into your experience and return with a follow-up.
Best regards,
Cæcilie
Just Eat
I ordered +2hs ago
I ordered +2hs ago, if you want to ask what's coming on there's not customer support, only a useless chatbot with only 3 options and answers, none real customer support, after that you'll get your order someday if they feel like because you've no space to complain or ask what's coming on
February 28, 2026
Unprompted review
Reply from Just-Eat.dk
Hi honest opinion
Thank you for your feedback. We are truly sorry to hear about your experience.
We would like to investigate what happened with your delivery and why you weren't able to get the help you needed. Could you please send an email to us at info@just-eat.dk with your order number? We will look into your case and get back to you with a follow-up.
Best regards,
Storm - Just Eat
Late delivery and of route courier
I have more than once now ordered food for a specific time (and I ordered it at least 1,5 hours before I wanted it there). In both cases food has been late (over half an hour the second time, and 2 HOURS the first time). I also have been watching the courier GPS because of it being late, and both times I noticed that the courier drove further away from my apartment??? Wtf this is just not okay
February 27, 2026
Unprompted review
Reply from Just-Eat.dk
Dear Nicoline,
Thank you for your feedback. We are truly sorry to hear about your experience with your scheduled orders.
We would like to investigate what went wrong with the coordination of your scheduled deliveries and the routing of the couriers.
Could you please send an email to us at info@just-eat.dk with your order numbers? We would like to look into your cases and get back to you with a follow-up.
Best regards,
Storm - Just Eat
Absolute trash
Absolute trash. My order did not come, it's been over 30 minutes and it's basically impossible to reach customer service. Do NOT even think about ordering from Just-eat. It's been a hassle throughout.
February 21, 2026
Unprompted review
Reply from Just-Eat.dk
Dear Nils,
Thank you for your review.
I am of course very sorry to hear that you had an unpleasant experience with us. I fully understand that you expect to receive your food at the selected time, unfortunately unforeseen delays can occur.
The time on the app and website is an average and therefore unfortunately cannot be guaranteed. Despite pre-ordering and an initial estimate, unforeseen delays may occur, depending on how busy the restaurant is and how many drivers are available. The delivery time on the app is based on the restaurant's latest deliveries, and if they are experiencing a busy time, this may result in delays.
We are available on the phone every day of the week from 10:00-22:00 at: +45 70 20 86 84. You can also access our chat via the app if you want to chat with us. Otherwise, you can send us an email at info@just-eat.dk
Best regards,
Rebecca
Just Eat
I have received a wrong order from Just…
I have received a wrong order from Just Eat, tried all communication avenues yet told to wait for 24 hours. The delivery guy never responded on the virtual chat neither do I get assistance on calling of this company office numbers. Am told to wait 24 hours for available assistance. This is a terrible customer service ever: paid £72.00 yet order is wrong with no items ordered and half that price. Very useless delivery company with doggy delivery guys that are impolite. Am still waiting from 20 hours ago…
February 20, 2026
Unprompted review
Reply from Just-Eat.dk
Dear Mlokotho,
Thank you for reaching out. We are truly sorry to hear about this experience, and we fully understand your frustration. It is completely unacceptable to receive a wrong order, especially one of significantly lower value, and then be left without assistance for over 20 hours.
I have looked into the case and can see that you are wiring from UK,this is the danish Just Eat, i am sorry about that
Best regards,
Storm - Just Eat
Kæmpe ros til Ruth på chatten i dag for…
Kæmpe ros til Ruth på chatten i dag for at være ærlig og give en service ud over det man kan for vente.
February 20, 2026
Unprompted review
Reply from Just-Eat.dk
Kære Oliver,
Tusind tak for din anmeldelse og at du fik en god ærlig service fra os. Jeg har sørgert for at give din feedback videre til Ruth,
Du ønskes en rigtig god dag
Bedste hilsner
Storm
ridiculous 2-hour delay and incompetent support
absolute disaster. i ordered a vape and some e-liquids, and ended up waiting for more than 2,5 hours. throughout the whole process, the support was completely useless. when i contacted them to ask why it was taking so long, they kept giving me scripted answers about 'waiting for the food to be cooked'.
i repeatedly explained that my order was NOT food and didn't require any preparation, but they just ignored it and continued using their 'cooking' excuse. to make it worse, they refused to give a refund and tried to push a 20% voucher on me instead. why would i want a voucher for a service i'm never going to use again?
if you want to waste your time and listen to support agents who don't even check what you ordered, use "Just eat". otherwise, stay away. worst service in Denmark
February 19, 2026
Unprompted review
Reply from Just-Eat.dk
Dear Anna
Thank you for your feedback. We are truly sorry to hear about your experience, and we fully understand your frustration. It is unacceptable that you were met with scripted answers about "cooking time" for an order that clearly did not require any preparation.
We strive to provide relevant and helpful support, and it is clear that we failed to do so in your case. It is our responsibility to ensure that our team and systems accurately reflect the nature of your order, and we apologize for the lack of flexibility regarding your refund request.
We would like to look into your case to understand why your order was delayed and why our support failed to address your specific situation correctly.
Could you please send an email to us at info@just-eat.dk with your order number? We will investigate the matter and get back to you with a resolution.
Best regards,
Storm - Just Eat
Extremely bad service and lying personnel
Extremely bad service. The driver never went to the restaurant to pick up our order, he lied to us that the restaurant has cancelled it and then two of their customer support guys could not get the issue resolved and made us wait for another 1 hour before we eventually had enough and cancelled the order. Disgusting. I will never ever use JustEat again.
February 17, 2026
Unprompted review
Reply from Just-Eat.dk
Dear Ashkhen
Thank you for sharing your feedback. We are incredibly sorry to hear about this, and we fully understand your frustration and anger regarding this sequence of events.
It is completely unacceptable to be met with conflicting information and to feel that our support was unable to resolve a clear issue with the delivery. This is far from the standard we strive to provide.
We would like to investigate this specific case and look into the communication from both the driver and our support team to ensure this is handled correctly.
Could you please send an email to us at info@just-eat.dk with your order number? We will look into your case and get back to you with a resolution.
Best regards,
Storm - Just Eat
Surrealist experience on Valentine's…
Surrealist experience on Valentine's day!
I placed an order around midday, at 13.16 the order was confirmed for a delivery at 19.15.
At 19.30 I received a SMS and an email informing me my order is cancelled!! Completely unacceptable.
Thank you Just Eat for ruining my Valentine's eve!
February 14, 2026
Unprompted review
Reply from Just-Eat.dk
Dear Gautier,
Thank you for your review.
We are very sorry to hear about this experience. We fully understand that having a scheduled Valentine's Day order cancelled at the last minute is not ideal.
However, we can see that you have already been in contact with our customer service team and that a compensation has been issued for the inconvenience.
I hope we are able to provide a better experience next time.
Best regards,
Asta
Just Eat
The whole order was messed up
The whole order was messed up, the delivery was late, food was cold and when we approached Just Eat chatbot, it stopped replying after the order was described.
February 1, 2026
Unprompted review
Reply from Just-Eat.dk
Dear Customer,
Thank you for your review.
We are very sorry to hear about your experience. Receiving a late delivery with cold food is certainly not the standard we strive for, and it is frustrating to hear that our chatbot did not provide the assistance you needed in the moment.
We would very much like to look into your case and find a solution for you. Since we cannot handle specific order details here on Trustpilot, we encourage you to contact us directly. You can reach us by phone for immediate assistance or send an email with your order number to info@just-eat.dk.
Our team is ready to help you as soon as we hear from you.
Best regards,
Asta
Just Eat
I’ve left one star as it is the lowest…
I’ve left one star as it is the lowest rating I can leave. Absolutely shambolic service. I did a Chop Shop order online and quickly realised I made an error with the address THERE IS NO WAY TO INFORM Just-Eat of the ERROR. AND the driver was rude!
January 30, 2026
Unprompted review
Reply from Just-Eat.dk
Dear Heather
We appreciate you taking the time to share this with us. It seems that you are contacting us from the UK, and we would therefore advise that you contact them instead to address this issue.
Best regards
Delta
Ordered 5 minutes to closing time
Without knowing that the restaurant I ordered from was closing shortly I unintentionally ended up ordering 5 minuts before closing time.
I still got my order nonetheless.
However i do have a suggestion to avoid the inconvenience for the shop.
Perhaps add a kitchen closing time, which the restaurants can add preventing customers ordering too late.
January 21, 2026
Unprompted review
Reply from Just-Eat.dk
Dear Brian,
Thank you so much for your kind review and for sharing such a great suggestion!
It’s wonderful to hear that you still received your order despite the timing,
Your idea about a specific "kitchen closing time" to prevent very late orders is very constructive. I will make sure to pass this feedback along to our product development team for future consideration as we continuously look for ways to improve our platform.
Thank you again for your input. We look forward to your next order!
Best regards, Storm, Just Eat
45 min late delivery, not as agreed
They don’t respect the agreed time for delivery. Once paid, you speak with a useless chatbot without solutions and the the answer is: your order is 10 minutes away, and so on until your food is 1;5 hour delayed.
January 17, 2026
Unprompted review
Reply from Just-Eat.dk
Dear Virginia
Thank you for sharing your feedback. We are sincerely sorry to hear about your experience with such a significant delay and the frustration our chatbot has caused you.
It is never our intention to mislead our customers with inaccurate delivery times. We understand how frustrating it is to be told "10 minutes more" repeatedly, only to wait 1.5 hours in total. Providing transparent and reliable updates is something we continuously strive for, and we clearly missed the mark in your case.
Furthermore, we are sorry that our chatbot was unable to provide the assistance you needed. We want to ensure that our customers can get real help when things don't go as planned.
We would very much like to look into your specific order to see what went wrong. Please send an email to us at info@just-eat.dk with your order number, and we will investigate the matter and get back to you.
Best regards, Storm, Just Eat
We waited 2 hours for our food, no appology.
We waited 2 hours for our food on a regular tuesday. We were given an estimate of 45 minutes when we ordered. The delivery time estimate kept moving up and down, so we had no way of knowing when the food would arrive or whether the order would end up being canceled.
January 13, 2026
Unprompted review
Reply from Just-Eat.dk
Dear Jakob,
Thank you for your message.
I am of course very sorry to hear that you had an unpleasant experience with us. We fully understand that you expect to receive your food at the selected time, unfortunately unforeseen delays can occur.
The time on the app and website is an average and therefore unfortunately cannot be guaranteed.
Despite pre-ordering and an initial estimate, unforeseen delays may occur, depending on how busy the restaurant is and how many drivers are available.
The delivery time on the app is based on the restaurant's latest deliveries, and if they are experiencing a busy time, this may result in delays.
You will always be able to look at your order confirmation if the estimated delivery time should change or be postponed.
I hope we can give you some better experiences in the future.
Best regards,
Rebecca
Just Eat
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