JUST EAT Ireland Reviews 

Excellent service my favorite app to use to get my food the service is fast on point and most of the time the orders are right and on time just eat highley recommend to everyone that loves to order take outs and other products 5 Star 🌟🌟🌟🌟🌟

When your food is wrong/cold/inedible they’ll refund the food part, but keep their “service fee” and delivery. Borderline scammers. Avoid

Used to be great, but something has clearly changed.
I’d avoid this company. Drivers aren’t held accountable, as Just Eat refers to them as “service providers” rather than taking responsibility for them. Orders are regularly marked as delivered when they haven’t been, and there’s no effective complaints process.
I’ve had three orders in a row not delivered, and that was enough for me to delete my account.

Jayne Paradiang from your email team needs a genuine lesson in customer service. I've used Just Eat from day one. In the past year Ive twice received missing items and then smashed pizzas. Have sent them photographic evidence. Today I ordered and a nachos was missing. Less than a fiver and didn't actually bother me, I just threw in a bag of doritos. As requested they asked how was order I responded honestly and informed them of missing item. I was basically accused of a false claim by Jayne, for a fiver?!?!

Needless to say I won't be using just eat again.

I am extremely dissatisfied with how this order was handled. I ordered food from KFC and never received my order. The delivery driver did not call, message, or attempt to contact me in any way.

When I contacted Just Eat by email, the response was very disappointing. Instead of properly investigating the issue, they immediately assumed they could not help me and refused to cooperate. No real questions were asked, and the problem was not escalated correctly. This is unacceptable, especially since this was not my fault.

The responsibility lies with the delivery driver, who should have contacted me. To make matters worse, when I tried to explain the situation through the chat, I was blocked instantly, leaving me with no way to resolve the issue.

This is not how customer service or complaints should be handled. I expect accountability, proper investigation, and a fair resolution for an order I never received.

Food was marked delivered, but food never arrived. Just Eat customer service tried to ring the courier but there was no answer. So he's gone and made off with my order. Hope he enjoyed it and Merry Christmas.

The customer service of this company is horrendous. We waited 2.5 hours for a delivery order a week ago, it arrived freezing cold and inedible and we still have not heard back from their customer service team about this experience.
We were in touch with the restaurant and they had the order ready almost immediately when it got into the kitchen and the driver just didn’t show up for 2.5 hours when they were closing.
Will definitely not be using this service ever again.

So when busy, they will take your money,leave you waiting hour and a half to 3 hours late. You can't ring them. You chat to a face person who keeps trying to cut you off and end the session. Then they offer you €5 to appease you. The whole experience from start to finish is exhausting and frustrating.

I placed an order from GDK using Just Eat, and the service was completely unacceptable. The food never arrived, and I was left waiting for over 4 hours with no meaningful assistance from customer support. I was not even given the option to cancel the order, despite the clear failure to deliver.

As a result, I ended up with no food and 30 euros lost. This level of service is extremely disappointing and reflects very poorly on both the restaurant and Just Eat.

Given this experience, I will no longer be using Just Eat, as they have shown they cannot be relied upon to deliver orders or resolve issues when things go wrong.

My order was over 45 minutes late because the app does not offer realistic time frames for delivery. If I had know it would take so long I would have ordered elsewhere, as a result, I had to leave my home, ask for he food to be delivered on the doorstep. having looked at our ring camera it turns out the driver then left with the food order and marked this as “delivered”. Theft.

1 hr 30 minutes no food arrived. Said on the app food delivered not chance it was delivered. Their customer care is totally atrocious. 7 days to refund my money . Not a chance I will use this pias poor delivery service ever again

Useless . No one even care or available to talk

Ordered on just eat at 4pm
The app said 35 mins.
At 4:45 I rang the restaurant they said no driver had been allocated yet.

At 5:20 I opened tickets for customer service

At 5:30 I finally seen movement on the tracker map, not even coming from the restaurant but a completely different direction, so not only was but it was a second order drop.

At 5:39 the food arrived cold.

At 5:40 I flagged down the driver to inform them it's cold, said they didn't care. (What do you want me to do about it?)

Still no customer service answered at this time.
Just eat no longer has any customer service phone number.

Finally got through to someone and they didn't want to refund me my money, partial refund only, till they seen I was a very active user on the account.

I probably used this app at some points multiple times a week, but more commonly nowadays once a week-once every two weeks.

This is probably my late time to use this app now.

It's too costly, slower, cold food, no customer service, food is often priced higher than direct.

What used to make the service great is all erased now.

Lately they have even added additional fees to the add labeled as service fee, (what service) cold food is a health risk, and their idea of partial refund is because you can microwave. Sorry but that's not worth food poisoning.

I did loose my temper at the agent I spoke too, cause she is restrained by company rules and guidelines. But if you had a customer service that actually worked, you wouldn't have someone get more and more worked up by terrible service

The company seriously doesn't care about the mental health of their employees.

I ordered food, it counted down till the delivery then when it got to 0 it went back to 52 mins. This is not acceptable. They did not offer an alternative. They cancelled my meal I was waiting 2 hours for food. And got nothing

0 Support when something goes wrong. Just an apology and repeated email of what happened - the information you already know and the reason why you contacted the support. Absolutely unhappy with lack of problem solving.

Would give negative stars if I could.

Order never arrived, restaurant confirmed it was collected over half an hour ago. Waited nearly three hours and no sign. No means of speaking to anyone at just-eat. No answer on online chat customer care.

Absolutely shocking service. Would NOT recommend

One of your drivers marked order as delivered but it never arrived. I contacted to get a refund but just disappointing for company to have careless drivers that expect the customer to walk up and down the road looking for them and then not to be there and claim they delivered it when they didn’t? Defeats the purpose of a delivery service to the door. Maybe delivery drivers need to be re trained

Terrible service. Waited hours for a delivery. Estimated time kept changing

Ordered 5:30 delivery times were switching between 30 to 2h of delivery. After 1h i made a support request via chat( the only option) i was told it will be delivered in 15min of note come back. It wasnt delivered in 15min so i reopened chat I was ignored by 1h and then chat was closed. After 3 hours yes 3 hours i coud see my food is being delivered. In the mean time we had ordered food from other restaurant and had a dinner so we dont need this order anymore. Suddenly just before food had to be delivered chat has responded saying order is on the way in 5min. I have explained i want a full refund. I was ignored on this until told them im gonna claim against them in CCPC so they have canceled the order even the driver already had to by outside of my doors and promised full refund in a max 7 days. If no refund in 7 days i will make a claim in CCPC i took all evidences emails , order, times, chats all documented. This is terrible so terrible i have no idea how people use this company.

I order food from the app, after awhile the driver on the tracker just disappeared and it said the food was delivered when I got nothing. I'm guessing the driver just took the food and guessed the code that you needed to put in. I contacted customer service and they didn't do anything about it.