Justairguns Reviews 

Buyer Beware!
I wish I had read the previous posts about this company. Extremely rude & unprofessional. Called less than two weeks after purchase about a malfunction and basically told to return and they would send to the manufacturer to decide. Couldn't give two hoots! Nasty People

Appalling company. Ordered over 3 weeks ago still no gun despite them taking the money!! Numerous phonecalls and emails, rude, disinterested and unprofessional. Absolutely disgusted with the poor service and have cancelled now. Steer well clear of them!!

Show very little interest in defective goods. Asked for videos and proof of faults reported.
Then stated that they would only be sending back to their supplier so would take forever to resolve.
A decent RFD would replace defective goods.
I wish I hadn't bought the item by post from them...

One of the worst companies I've dealt with, they do not care about customers - once they've got your money, its good as over.
That product you bought? well its yours now, and if there's any fault or issue? well its for you to fix! not their problem!
Complete ignorance to consumers rights act - ideally should do their business elsewhere as they don't seem to respect this countries laws and how to treat customers after selling of goods.

Should also mention this business seems to be a family business of sort or exclusive to their native. They'll speak in their native language in store whether about you or the product, and you will have no idea about anything.

More serious note is how they treat you after you've bought items. It is almost as if they don't even want you to come in and buy from their stores a second time.

Deliveries/Items bought will be missing,
Will send you used returned goods - some scratched up and straight up faulty.

For the life of me, DO NOT order online, as you'll have to pay delivery fees every single time for faulty goods! - both for return and for new product!

After exchange/returns, They will literally say nothing was wrong with the product despite it having deep scratch marks, end up charging you double or tripple.

If you've bought already, take the L-and don't look at this company again.

Not good at all! Lack of knowledge of the products they sell, say "your not using it correctly" when the product is faulty and try to pressure you into accepting faulty products as working.
I was even told outright lies to try and get out of accepting faulty product.
After some digging its clear these people are just after your cash, there is also a trail of previous companies that are now disolved but "JAG" are still trading with these old company names! I am passing all info on to trading standards!

Terrible company NEVER BUY FROM THEM they do not care about there customers as soon as you have wasted your money with them they no longer want to know you there products are terrible and when there is a fault and you try to contact them to get it sorted they will completely blank you for days and if they decide to ever get back to you there extremely rude and uninterested and the problem never gets solved
You may as well set your money on fire if you buy from this company

I ordered a 'Milbro Holster' for my Walther: CP99 which came in good condition and quick speed.

Do not buy anything from these people, they lie and cheat when you try to return faulty products!
I am in contact with trading standards to try and get my money back. These people clearly know very little about the products they sell. I will be sharing my experience on youtube for all to see :P

I ordered an Air Pistol (Strike Point Pneumatic) from J. A. G. And I was frustrated at first with the correspondence, because it was being delivered up near Burnley. However, I ended up talking to the director, he said he was called Harp and even though it took a while I received it and it's a top quality air pistol. I did write a bad review at first, because I didn't think I was going to receive it, but I'm happy now. If they had better communication it would of been 5 stars.

BUYERS BEWARE !!!!!!
THESE PEOPLE ARE SCUM WHO SEND OUT THE WRONG ITEMS AND THEN REFUSE TO COMMUNICATE WHEN YOU ASK THEM TO MAKE THE ORDER GOOD !!!!!!
NO REPONSE OR REPLIES FROM THEM AT ALL !!!!!!
NOW STUCK WITH THE INCORRECT ITEM THEY SENT ME SO OUT OF POCKET !!!!!!
SCAM ARTISTS !!!!!!
I SHOULD BE ABLE TO LEAVE 0 STARS FOR THEM !!!!!!

I have bought a pistol for my nephew the boy didn't like it and and asked me to change it for a air rifle l went back to the the shop after 3 days from the day l bought the pistol to change it for the rifle and pay the difference they said okay you can buy the rifle but you will keep the pistol after about two hours waiting for the manager he came and told me we will refund the money back and we don't want your business any longer take your refund and leave the shop very rude expired lack of literature l won't advise any one to deal with this people your money is not save and they don't know any thing about customer service

BUYER BEWARE..If I could give this company 0 stars I would have….They contradict their own policies. Warranty null and voided if an item is taken out of its packaging…so how do you check an item??? They send defective items and then blame you for the damage…even if you can prove it’s never been used!!! They are CON ARTISTS ….BUY FROM PELLPAX

Future customers to Just Air Guns should be aware that once you place an order, your future contact enquiries are not likely to be answered.I have requested support information on three occasions since receiving my purchase without any reply.Try another supplier

Not as bad as I've read on here. Yes, communication has been a little difficult and there have been some misunderstandings. Maybe they need a dedicated point of contact that clearly understands customer requirements. That said. The products where as expected, delivered on time (at great cost) and over-all I'm 85% satisfied with the transaction. So 4 stars from me.

Thought I would add a review for these guys as they seem to get a bad press. I purchased a Winchester rifle package from just air guns and for me they delivered on their promises. It was delivered within the window they stated and whenever I’ve contacted them they have been helpful. If I had to think of one negative it would be that they are not strong on communication, but hey, they are not claiming to be a telecoms company.

CONMEN STAY AWAY

I purchased a pistol and as per the other reviews, it failed to work after 6 days. I sent it back under the consumer rights act, they claimed it was broken, and had been used!! Obviously it has been used. I explained to them the law, they refused, then tried to charge me to fix the gun. I have taken them to the small claims court I recommend everyone to STAY AWAY they have limited understanding of English and communications is difficult. AVOID AVOID AVOID

ordered an air rifle in a bundle which included the carrying case, the scope. and some 22. pellets for the rifle.

the order arrived but when i opened it up the scope protector had a crack in in (nothing too bad) and the pellets were the incorrect ones. they had shipped 177. pellets with the 22. rifle.

I contacted them through the site sending them an image of what was shipped, but never got a response. after a few days i sent them an email, and still nothing, eventually i called them, they asked me to send them a message with the image of the wrong pellets (which id already done) after a bit of a hassle a woman eventually said that they would ship the correct pellets out to me on the next send out. its been 3-4 weeks since that and ive given up hope they will ever fulfill their order. some people on these reviews seem to have very different experiences. i imagine that if you are lucky, your order will be fine, but if not, you will end up being screwed over due to their carelessness.

Horrible experience. Avoid this shop like the plague if you care about your lonely and time. The delivery attempts were all not worth the 20gbp delivery fee as the drivers communicated at very short notice via text. The delivery window was very large (half a day) and failed often in part due to the driver turning up early outside of the agreed time window. Wasn’t even able to wait 10mins for me to rush home... agreement to give more notice about the new delivery slot was again not honoured with me having to chase the. Communication around full refunds with the management has been frustrating. There was a lack of accountability and an overall hostile attitude with the manager eventually ignoring / hanging up. Never again

I tried to buy a gun from this company. The website did not work properly so I couldn't make an online order. They advised me to come in instead. I visited but they were very unprofessional, unhelpful and contradicted each other. I decided to walk away rather than deal with such a dodgy outfit.

Do not use this company!

They sold me a pistol that did not work, I took it back and they then put a plastic BB in the barrel and tried to blame me for it!

After apprently 'fixing' the problem the gun still did not work and had new issues with the sheath on the barrel moving away from the actualy barrel. Which they then said must be my fault because they had never heard of that problem before.

I am now having to pursue them legally to get my money back.

Total nightmare. Do yourself a favour and go anywhere else.