Justairguns Reviews 

Ridiculous. Every week id ask for updates for them to keep telling me its definitely coming before the weekend. 3 Weeks later I requested for a refund and no email back.

Decent selection of air guns and good prices however what lets them down is the delivery. This is the second air gun I bought from them. First one took about 3 weeks to turn up, 2nd one is going onto 3 weeks and still no sign of it. When you contact them they won’t provide any delivery details so you’re just expect to wait for god knows how long. Charge you £25 for delivery and then you have to wait weeks before they get enough orders in your area to justify delivering it .

Had a problem with my item two months after purchase and reached out to them asking about bringing the rifle to the shop for servicing, but since the shop takes me two hours each way to get to, and I can't go during weekdays I ended up putting it off. Close to the ending of my warranty (11 months after purchase) I reached out to them again asking if I had to also bring in the accessories to get it looked at. Still the same issue, still within the warranty period but they denied my warranty and said I'd need to pay for repairs.

My product box says I'm entitled to a one year warranty, which they claim is only applicable to remote regions and direct international sales. There is no asterisk or anything indicating I don't have a one year warranty nor was there any attempt from them to cover up what would be misleading information on the product they're selling.

Absolutely vile practice and disregard for my consumer rights. Not to mention that according to the Consumer Rights Act 2015 under S19 subsection 14 it states that if a fault is found within 6 months it is to be taken the fault was present from the start of the contract which should entitle me to repairs. And S23 subsection b states that if the consumer requires the trader to repair the goods the trader must bear any necessary costs incurred in doing so including postage, but I initially asked if I could ship the item (2 months after purchase so both within the warranty time they state I had and within the one available to me on my product box) to which they said I'd need to pay shipping which is a breach of the Consumer Rights Act 2015.

Took the money quick enough - then rubbish after sales service. Arranged a delivery - I took the afternoon off because you have to sign, and they didn’t turn up.
It’s been four days since the failed delivery, and they still haven’t been able to arrange an alternative delivery date.
Wouldn’t use again.

would have got a 2 star but they just ignoring me, so a 1.
Bought an air rifle combo (comes with scope), and added pellets & case, the rifle, pellets & case turned up with no scope.
I contacted the help team and said they had checked with their packing team and said it was in the box. No scope and now they not responding, gave them plenty of time, so going to the FOS to see if they can help.

Bought a budget air rifle from these people, when it arrived I tested it with many different brands of pellets of varying weights, it was rubbish! sent it back after sending a video and description of problems, consisting of only 7ft/lbs of energy via chrono and groupings similar to a shot gun. they denied there was anything wrong with the rifle and that 7ft/lbs was acceptable. At the end of the day they only offered a half price refund. avoid these people.

So i purchased a Kral Mortal on 16th May 2024. Put 200 rounds through it and by November the trigger/cocking mechanism had gone faulty and. The rifle was sent back and due to the xmas break I received the gun back on early jan 2025. As of May 24th the rifle developed the same issue. Now JAG have refused to help out siting that they only offer a 6 months warranty on the rifle. This contradicts the sale of goods act and should be 12 months. Not only that the repair is less than 6 months old. So again should be covered under warranty. JAG have refused to help out and want to charge me for the privilege.

Took the plunge and purchased my first air rifle Winchester 55-RS Break Barrel.
Good bunch of folk with good communication.
Product arrived and tested and extremely happy with the performance.
Many thanks !

These people are morons. If you buy a gun from them and it is OK they are very cheap but the moment anything goes wrong you are on your own. You may as well head but a wall. They know nothing about the guns. The adverts are copied from some other source and may not be in any way what you receive. If this is the case they mess you around until you give up. I bought two guns from them that were not as advertised. They said the company did'nt make guns as they were advertising them but seemed to think that was allright. when I said that if they could not get the guns as I had ordered them I would have a different gun and pay the difference. After two weeks I contacted them to see where the other gun was
they told me that it was too late to change the guns despite the fact that I told them on the day after they were delivered so I now have two brand new guns that I don't want. There are many better dealers and you will find this just by talking to them. If you order a gun from JAG and it is what you want, fine but if not you are in a world of frustration. MORONS!!!!

I received my order (a gun) the same week by personal delivery. The gun is brand new in its own Trimex box. A great quality gun and service. I have ordered another gun.

Easy to operate site, reasonable price compared to other sites, decent product and delivered timely and courteously by Suman

This company sent used items. Once returned and asked to refund- they acknowledged with email, however after a week still no refund and no replies to emails. Will wait few more days before taking legal actions! Not happy how this all being handled! Very poor experience so far.

I recently got a Glock 17 Gen5 and I decided i would give it a try (BIG MISTAKE) I loaded in the CO2 canister and it almost instantly cross threaded. I look at the site again to find a replacement/buying a new one is £57.99! I understand how these things can be expensive, but really? The actual gun itself is good. Funny enough it’s actually described as rugged but it turns out as very poor.

Raised an issue with a pump purchased alongside buying a rifle. No hassle at all, I returned the item and they kindly sent a replacement the next day. Would recommend and will be buying from them again.

About 6 weeks after purchase my Umerex S25 developed a fault, I returned the gun to them by post, they sent it off to Umerex under the 12 month warranty, they said the repair would take about v3 weeks, just under 2 weeks later they phoned me to say it had been repaired, UPS delivered it the very next day.

Excellent service, I highly recomend them

The saga continues, as does the nightmare of my dealings with Just Air Guns. They sent me initially a faulty gun and would not replace it with a new one or refund my money. I had to send it back at a cost to me of £80, for them to "repair" it.... Repair a brand new gun ???.
It has now been returned, but with damage to the grip, which was not there before. Avoid, avoid, avoid.

Sold a defective gun (c.£3k), cost to send back for repair £80, confirmed faulty but no refund on postage for us. When the gun was sent back the grip was damaged. NEVER USE THIS COMPANY.

My pistol had damage from a fault , I had to pay to send it back, had to pay for fix even though it was under warranty and cost me almost £20 to get it back. It came back with damage to magazine from someone using too much force plus it was exactly the same as when I sent it to them! The after a dozen or so emails they said it was out of warranty though I have it in writing that they would honour the warranty, though they charged me for it? The warranty should have covered it , the whole thing was under warranty but after saying it was repaired and test fired which was impossible because the damage prevented it so they lied so because they failed to fix it the warranty should still cover it as it was covered at the beginning of the whole farce. Not professional whatsoever so use them at your own peril.

Air rifle finally delivered over 4 hours late by a very rude delivery driver. Not the best experience. Try knocking on the door instead of sitting in your van you rude a@@@ hole !!!

Awful experience. I was given incorrect information about a scope, which I returned unused within 14 days, with proof of delivery. Their website suggested that return shipping costs might be covered, but a rude customer service advisor insisted they wouldn’t. A few days later, I received a call falsely claiming I had used the product—they likely damaged it themselves. I ended up purchasing a scope elsewhere, as the one from them lacked parallax adjustment. I reached out to my bank to resolve this, and they initially informed me that they would issue a refund. However, I later received an email from this fradulent company stating that the product is being returned to me, along with an associated charge. I would never have bought from this company had I known they operate this way, as they might be selling fake items.