Just Cuts Reviews 265

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers are pleased with the staff, often highlighting their friendliness, attentiveness, and skill in delivering desired haircuts. People frequently mention that stylists listen to their preferences and provide excellent service, resulting in satisfactory outcomes. The pricing is also often considered reasonable, especially for seniors. However, some people were dissatisfied with the quality of the haircuts received, with several reporting uneven cuts, styles that didn't match their requests, or general dissatisfaction with the final look. There were also occasional concerns about the service, including instances where staff seemed distracted or rude, and some customers experienced issues like razor burn or other service-related problems.

What people talk about most

Staff

Clients share ambiguous opinions on staff. Many reviewers praise specific staff members for being friendly,... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the excellent haircuts and friendly... See more

Product

Customers consistently note ambiguous experiences with the product. While some reviewers were happy with the... See more

Quality

Consumers express significant dissatisfaction with the quality of haircuts received. Many reviewers report... See more

Price

Customers had ambiguous experiences with price. While some found prices affordable, especially for seniors,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I asked for mid length as my hair was long, yes they made it slightly shorter than my request but hey it happens, but I LOVED it so much. This west Asian man was doing mine, he was kind, efficient an... See more

Rated 4 out of 5 stars

We want to give a shout out to Gemma in New Plymouths Just Cuts who did a great job at fixing up our girls fringes. Gemma is friendly, happy and understanding of a 10, 16 & 17 year olds needs. Thanks... See more

Rated 4 out of 5 stars

Went for a trim today, Pavinee cut my from colonades. She was very friendly, cut my hair exactly how I asked her and no extra. Would definately recommend her

Rated 5 out of 5 stars

Had a very good experience today with just cuts. It was surprisingly a very easy process - from checking in on the app and waiting briefly to be called through. It was stress free. I had a lovely expe... See more


Company details

  1. Hairdresser
  2. Hair Product Store
  3. Hair Salon

Information provided by various external sources

Just Cuts, Style cuts for everybody


Contact info

3.5

Average

TrustScore 3.5 out of 5

265 reviews

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Rated 1 out of 5 stars

Not good at all

Not good at all. Got a complete different hairstyle that I wanted. Even forgot to put the cover on me. I asked them not to cut a lot I even showed them how much to cut but she still cut heaps off. Asked for layered bangs and she cut full straight ones. Not very nice either and no effort at all. Thanks for ruining my hair!

December 29, 2023
Unprompted review
Rated 3 out of 5 stars

Disappointed

I think the lady was tired and was a little rude my hair isn't a very good cut lve been there before and always happy with the service and cut perhaps she needed a rest but now l need to get my hair fixed the way l wanted its really annoying. After paying $42.00

December 2, 2023
Unprompted review
Rated 5 out of 5 stars

I WANT OT EXPRESS MY THOUGHTS ABOUT A…

I WANT OT EXPRESS MY THOUGHTS ABOUT A SPECIAL YOUNG LADY WHO WORKS IN 'JUST CUTS' HAIRDRESSING SALON GRAND CENTRAL TOOWOOMBA.....THIS YOUNG LADY IS THE BEST HAIRDRESSER I HAVE BEEN TO... SHE IS SKILLED IN HER TRADE..AND ADDED TO THIS, SHE HAS A DELIGHTFUL WAY OF COMMUNICATING..SHE IS ALWAYS HAPPY, ALWAYS SMILING. I FOUND THIS YOUNG LADY A YEAR OR SO AGO WHEN I VISITED TOOWOOMBA.. I WAS SO IMPRESSED WITH HER ATTITUDE AND HER HAIRDRESSING SKILLS, I TRAVEL FROM THE GOLD COAST TO HER SALON EACH TIME I NEED MY HAIR ATTENDED TO....HER NAME IS CHIAKI...SHE IS JAPANESE AND SHE POSSESSES THE SAME HAIRDRESSING TALENTS AS HAIRDRESSERS IN JAPAN DO. I KNOW THIS BECAUSE I HAVE LIVED IN JAPAN FOR MANY DECADES.. CHIAKI IS A LADY WHO IS PROUD OF HER TALENTS AND HER BACK GROUND AND I AM ALSO PROUD AND HAPPY TO TELL OTHERS ABOUT HER.. CHIAKI IS NOT ONE TO ' CUT DOWN TALL POPPIES'..RATHER SHE COMMENDS OTHER PEOPLE ON THEIR WORK AND THIS OF COURSE CAN ONLY HELP THEM FURTHER. .I WISH THERE WERE MORE HAIRDRESSERS WITH THE SKILLS/TALENT AND ATTITUDE CHIAKI HAS...
I WANT TO CONGRADULATE HER AND WISH HER ALL THE BEST ALL THE TIME. MY LAST VISIT TO CHIAKI'S SALON WAS 3/NOV/'23
JO

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

Justcuts Marion.

Justcuts Marion.
I’ve been attending this salon for several years . The staff are amazing. I’ve never been disappointed. Won’t go anywhere else.

November 23, 2023
Unprompted review
Rated 1 out of 5 stars

Just cuts Mill Park

I’ve been using Just cuts for a while now and have used a few different stores but recently I went to Mill park store at Plenty Valley shopping centre and Giuliana did my $35 trim. I was so angry and disappointed. Cut was too quick and at the end she asked if I wanted a dry off of the fringe. I asked her if she could but it was good to cost me $90 so I said just do the front so I ended up pay an extra $7.80 for a 5 second brush and blow with the hairdryer. She didn’t even run a comb through my hair or hold the mirror up for me to see the back. If she had she would have seen the long bits she left that I had trim myself once I got home.
NEVER GOING BACK THERE AGAIN!!
I should have asked for my money back but of course you don’t see things properly till you get home. That’s why a good hairdresser is supposed to check everything before you leave the store. I looked worse than when I walked in!

October 21, 2023
Unprompted review
Rated 1 out of 5 stars

Just cuts Bayfair.

Just cuts Bayfair.
I got my hair cut and the lady absolutely botched my hair. It's ruined, my thick long hair is now thin, short and uneven to the point I'm now trying to find ways to hide the mistakes. The woman should not be cutting hair. I got my money back but I now have to live with this haircut until it grows back. This is my 1 in a year cut, worse experience ever. Will never be back to just cuts bayfair

October 19, 2023
Unprompted review
Rated 1 out of 5 stars

Just Cuts Woden

Just Cuts Woden, ACT
On the 22nd of August 2023 I went to Just Cuts Woden (Canberra) for a trim. Just a Trim...
I left the store with wet hair refusing to pay for a blow dry and with a hair style that is nothing of style and every bit of being hacked at by an inexperienced person.
I found out that morning I am to undergo another surgery for breast cancer and felt having a haircut would not only lift my spirits but also assist my personal care after surgery.
I avoid looking in the mirror the hack job is so bad and my son suggested going to going to another hairdresser to have it repaired but firstly I'm now back in isolation until surgery and secondly I can't afford it.
Disgusted doesnt even begin to describe my feelings.

August 22, 2023
Unprompted review
Rated 1 out of 5 stars

SOUTHLAND VIC

SOUTHLAND VIC:I had a dream haircut here about 8 weeks ago. Went back for a trim today and the same lady wasn’t there. Wish I had just turned around and left.
Maxine said she could cut it. Alarm bells started when she pulled out the electric trimmer to cut the back edge. I had a shoulder length layered style. She took off two inches in the first 15 seconds. But surely, she has a plan, you would not cut someone’s hair with such robust confidence if you had no training surely?!
MAXINE then proceeded to hack at my hair like Eddy Scissorhands, with what looked and sounded like sewing shears.
This girl is completely unqualified and has NO business cutting actual hair.I now have what could be described as a thick uneven motorbike helmet, that really accentuates my double chin.
Thank you, you’ve absolutely ruined my life for the next 8-12 weeks. FU Maxine.
I had a better cut from a Brad Mondo tutorial during Covid that I did myself. Shame on the business owner who gave this girl this job cutting. She should be sweeping the floor as an apprentice. I’ll be lodging a complaint with Consumer Affairs. Don’t think I’ve ever had such a horrific friggin haircut.
Just cuts? Just don’t.

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Greatful Customer ~ the Perfect Cut

I had the privilege recently of getting my hair cut , and washed / shampooed by Robyn @ Riverlink in Ipswich.
My expectations were easily meet and I got exactly what I wished for, coupled with outstanding customer service.
I’m really happy and grateful for the experience I received … as it happens, I’ve now finally found my new hairdresser …thank you so much indeed, I sincerely appreciate your efforts, see you again Robyn in a couple of weeks !
Bruce Scarborough

August 7, 2023
Unprompted review
Rated 2 out of 5 stars

Bad razor cut

I went to a just cuts after my usual hairdresser was sick and asked if anyone could do a razor cut, they said yes and I said ok that's great. the lady who cut my hair was nice enough but it only took her 10 mins to cut my hair which should have been a red flag there and then. I left with my hair damp as I did not want pay extra on top of the Senior price which is now $38 and did not see my hair dry until I blow dried it at home. I was shocked at the way my hair looked, a bad cut for sure. I have contacted Just cuts twice now but have not had a reply. Definitely bad customer service and I certainly will not be going back there ever again. Unhappy customer.

August 3, 2023
Unprompted review
Rated 1 out of 5 stars

Worst hair salon

Worst hair salon. I paid £15 to get my 5 year old daughter's hair cut at the Lakeside branch, however they have literally butchered my poor girl's hair. On 22nd July, a male hairdresser cut my daughter's hair, it was very noticeable left side was cut shorter than the right. I asked a couple of times if he was sure the hair cut was alright, he said it was straight. I came home and Iiterally every person I showed my daughter's hair to said her hair was not straight and looks like someone amateur cut her hair. I contacted the branch and explained the issue to give them another chance to rectify it, spoke to manager Holly, who asked me to go back so they can correct it. I explained it's very difficult for me to go all the way to Lakeside with my two other kids who are both under 2, however I will go in again and let them fix her hair. So I took my daughter back again on 5th August, the manager seemed nice but she has done an even worse job by giving her a jaggered hair cut, it looks like a kid had cut her hair. I'm in absolute shock as to how a professional hair dressers can do this. My daughter was so well behaved whilst getting her hair cut. I stood next to my daughter to make sure she didn't move her head. It's unbelievable what they have done to my daughter's hair. I paid £15 and took two trips to the Lakeside branch to get this awful hair cut. I could have cut it better myself. Please someone get back to me, I need my daughter's hair cut again and need the money back to go to a proper hair salon.

August 5, 2023
Unprompted review

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