Just go Motorhomes - Toddington Reviews 

Booking, pick-up and drop-off experience was A-one. Also very helpful staff in Edinburgh Branch who went out of their way to assist us planning our entire trip by providing us with hints, web-sites and maps which really helped our forward planning and also during our trip. Well done and thank you to these two very special ladies.

Van was fine.
Negative points
No door mats for in and out.
No baskets to stop crockery etc crashing around in the cupboards.
Pillows were the cheapest available. We purchased what was missing and left it in the van. Hope the next customer benefited!
The most annoying aspect was a fleet manager talking box that commented in a young patronising voice so accelerating on a motorway slip lane to match the speed of the traffic you would be told to “go steady”. Waiting for the gate to open at the depot we were told penalty warning and then penalty issued. It was frustrating. Wouldn’t rent from them again unless the spy in the cab was disabled

Excellent motorhome, clear and well presented information. Highly recommend.

The van was great the woman that showed us the things to know in van was grest

Being let down by a competer of yours last minute. You guys where brilliant. Got me a van for Silverstone

Booking the vehicle was fairly painless as was picking up and dropping off of the vehicle, staff was helpful.
Vehicle performed as expected, no problems.

Staff were v friendly both times of hiring. The coupling for the electrical switch for the motor to the water pump. Best to get full insurance to avoid accidental mirrors or windscreen damage. Family of 4 or 5 staying in the motorhome.

Easy booking, quick answers, fair price. Remote location, like most such outfits. New motorhome in good condition. Check-In and Check-out rather less efficient as everyone comes at more or less the same time and there is limited staff to handle everyone, causing quite a wait. Why not allow for later returns when you can't handle them all at 10 am. Selling levelling blocks no one is going to take home with them rather than include them as standard equipment seems like a bit of a rip-off.

Excellent service just the right balance between patronising too much detail and just enough so our holiday went well.

Dear just go

I’m writing to express my concerns regarding a recent experience with the motorhome I hired. During a planned four-day trip with my kids, we encountered several issues that led us to cut the trip short to only three days. The heater was not working, and there was no electrical power in the motorhome, making it too cold and uncomfortable to sleep. Additionally, the navigation system and radio were also non-functional.

Given that this motorhome is brand new, I expected it to have been thoroughly inspected before rental. It is concerning that these issues were not identified beforehand, especially since thorough checks are conducted before departure.

Furthermore, I feel that my case has not been handled with the level of care and attention that I expected. I would appreciate a prompt resolution to these issues, and I am seeking compensation for the inconvenience caused.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,
David Tully

We were able to rent the exact motorhome we want. This was a trail and huge learning curve before we buy a home and travel extensively for the next 3 to 4 years.

Price was right. Disappointed in the lack of a TV. The last few times we rented there was always a TV, they don't work all the time in all locations but when they do it was nice. Apparently too many people complained about them not working, due mainly to not understanding how an antenna works, so the company decided to just remove them all.
The driving experience is as too be expected but the auto start /stop function and the constant driver fatigue warnings after an hour or so of driving are a distraction. Too many controls are via touch screen as well which forces you to take your eyes off the road while to try and figure out where to push. Again, a distraction not a help.

We've been given a fairly new motorhome, 24 plate with just over 17000 miles on the clock which was in good condition and didn't create any nasty surprises along the way. We've been in Lake District for almost a week and it was exactly how we expected, we had the flexibility to move around but in the same time we had the comfort of the motorhome. That being said I was disappointed to learn that the collection time is between 14:00/16:00 and the return time is between 08:00/10:00 in the morning, this meant that the day we collected the camper we went home and loaded our staff, by the time we've been good to go was already late evening so we decided to sleep at home and hit the road early in the morning, the same was on our return, we came back Friday evening , cleaned the camper ang get it ready for next day return, we paid for one week but two nights we haven't used the motorhome due to odd collection and return times.
I guess that's not a problem when you hire for a longer period like a month, as two nights don't make a huge difference, but that's not the case for shoter periods.

Helpful people, easy collection and return, nice motorhome.

Collection drop off process was easy and straight forward.
We needed transfers from railway station both on pick up and drop off. But the courtesy bus was not available both times. We had to organise a third party for our railway station transfer. This was stressful and put a black mark on our overall experience with Just Go. Our motorhome was well equipped and maintained and suited our holiday perfectly. Online guides were very helpfull. I found navigation through web site links to access the guides tedious, a hard copy in the motorhome would have been very helpfull.

I would've given you 5 stars but, for some reason, the speedometer in the was in Km/h. This was a big surprise. We were not informed of this and no information was given to convert Km/h to mph. Thankfully I know most of the speed limits in Km/h but I could have so easily racked up unintentional speeding fines. I think it was even a surprise to the person who inspected the van on our return. Apart from that, I couldn't fault Just Go. They were great.

We were generally happy with the van, however when we lost the lights and I called the support line they didn’t know where the 12 volt leisure battery fuses were. Similarly they couldn’t tell me how to open the bonnet or where the light under the bed switched on. Also I strongly suggest your technical people start considering a way to delete the current LPG filling method and adopt swap and go cyclinders as we do in Australia. Every caravan and motorhome in Australia carries two gas cyclinders, when one is empty you swap to the other and when you see a service station or hardware store you swap the empty one for a full one. I say this because it was almost impossible to find an auto gas filling station in the UK or Ireland and that’s only getting worse, so customer frustration will increase about this issue. Happy to discuss these issues further.

Great process from start to finish
New motorhome with everything I needed
Front of house staff friendly and helped with all questions