Go Russia Reviews 

89
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We've been using Just Go Russia for years for holidays to Russia and the former USSR and they're our go to travel agency for any trip there. We recently visited the Hero Cities of Volgograd, Moscow, a... See more

Company replied

Rated 5 out of 5 stars

Leonid is very helpful. As i was travelling solo it was a really good idea to give my number to the guide. Also for my airport transfers arrival and departure the guide Baya gave me the drivers name... See more

Company replied

Rated 5 out of 5 stars

First time visiting Russia. Attended the May 9th Victory Day Celebration. Very pleased with the hotel and street view. The fireworks were breathtaking over the Moscow River. Visited the Kremlin Armory... See more

Company replied

Rated 3 out of 5 stars

I had a nice trip that was arranged by GoRussia. This was several years ago. The accommodations were about average. I had expected better. The biggest disappointment was I paid first class prices for... See more

Company replied

Company details

  1. Tour Operator
  2. Travel Agency

About Go Russia

Written by the company

Travel to Russia and ex-USSR. We specialise in tours to Moscow & St. Petersburg, Trans-Siberian trips, Russian river cruises, visa-free tours to Russia, adventure holidays in Russia.

Our tours are offered in English, German, French & Spanish. Our other websites:

German - www.russlanderleben.de
French - www.toutelarussie.com
Spanish - www.rusiaparadescubrir.com

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

89 reviews

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1-star

No recent history of asking for reviews

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4.7

All reviews

(89)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Bobbee

Excellent service and communication.

June 4, 2020
Unprompted review
Go Russia logo

Reply from Go Russia

Thank you for your feedback!

Kind regards,
Go Russia Customer Services

Rated 5 out of 5 stars

had a fantastic trip May '18

had a fantastic trip May '18 - both guides were excellent in Moscow and St P. 100% recommend anyone to book with Go Russia.

June 4, 2020
Unprompted review
Go Russia logo

Reply from Go Russia

Dear Chris,

Thank you for sharing your experience! Don’t forget about our «Recommend a friend discount»

Kind regards,
Go Russia Customer Services

Rated 3 out of 5 stars

To Russia with no love

I had a nice trip that was arranged by GoRussia. This was several years ago. The accommodations were about average. I had expected better. The biggest disappointment was I paid first class prices for the train trip and on the longest segment I was put in coach. It was very bad.

June 3, 2020
Unprompted review
Go Russia logo

Reply from Go Russia

Dear Eric,

many thanks for posting your review on Trustpilot. We are glad to hear that overall you enjoyed your Trans-Siberian trip with our company.

Regarding the second class train tickets, we have checked your reservation and can confirm we had purchased three tickets for you meaning you were sharing your compartment only with one passenger (as in the first class). Please note 1st class is not always available and there are not many alternatives, so in this case we offer a 2nd class buyout. This information is also clearly displayed on our website. We purchase tickets once they are released by the Russian railways and obviously we are dependent on the availability. We also recommend to book sooner than later to avoid any dissatisfaction.

We apologise for the inconvenience and hope that despite this minor issue your loved your trip and still have good memories. Many thanks for travelling with us.

Leonid
Go Russia Customer Services

Rated 5 out of 5 stars

Faultless organisation

Excellent tour - Brilliantly organised throughout. Tour guides even helped us with visits to museums not in the programme by dropping us off at suitable metro stations on the way back from trips. Don't miss the space museum in Moscow or the excellent, new railway museum in St. Petersburg.

June 3, 2020
Unprompted review
Go Russia logo

Reply from Go Russia

JJ

Thank you for your positive feedback and for your recommendations!

Kind regards,
Go Russia Customer Services

Rated 5 out of 5 stars

So simple and easy

So simple and easy. We were travelling Europe for 6mths and wanted to go to St Petersburg. Couldn't get a visa as we needed our passports to travel. Go Russia solved everything for us and we have a fabulous few days in Russia. Excellent guide and lovely central hotel. Didn't know what to expect but Go Russia exceeded our expectations.

June 3, 2020
Unprompted review
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Reply from Go Russia

Dear Suzanne,

Thank you so much! The most pleasant thing in our work is happy clients!

Kind regards,
Go Russia Customer Services

Rated 5 out of 5 stars

We are impressed with Go Russia…

We are impressed with Go Russia meticulous, comprehensive & detailed planning for Private Package Tours. The Itineraries are all well planned, catering to our needs & "value added" with good info & proposals of "must see & visit places". Go Russia personnel are very courteous, pro-active & with initiative.

June 3, 2020
Unprompted review
Go Russia logo

Reply from Go Russia

Dear H.C. Lee,

Thank you very much for your kind words!

Kind regards,
Go Russia Customer Services

Rated 5 out of 5 stars

Trip organisation was excellent

Trip organisation was excellent and everything ran smoothly throughout. Instructions for things like visas were clear and easy to follow. Would definitely use again.

June 2, 2020
Unprompted review
Go Russia logo

Reply from Go Russia

Thank you, Andrew! We’ll be glad to assist you again!

Kind regards,
Go Russia Customer Services

Rated 5 out of 5 stars

Great.

We were delighted with Go Russia overall. The customer service was excellent, we liked the fact that most excursions were included in the overall price. The food on board the ship was good without being exceptional. Our cabin was perfectly adequate but not luxurious. On all-day tours lunch was provided in good hotels.Our Hostess spoke excellent English and was extremely helpful.
We would recommend Go Russia.

June 2, 2020
Unprompted review
Go Russia logo

Reply from Go Russia

Dear Clive,

Thank you very much for your feedback! We’re glad to hear you liked our cruise.

Kind regards,
Go Russia Customer Services

Rated 5 out of 5 stars

Excellent attentive service

Excellent attentive service. Nothing was too much trouble to ensure our journey was thoroughly enjoyable. Good selection of accommodation and much appreciated assistance in the completion of Travel Visas and other documents.

Holiday also worked out to be cheaper and better value than that offered by a well know travel competitor which some friends used for the same tour.

June 2, 2020
Unprompted review
Go Russia logo

Reply from Go Russia

Many thanks for you kind words!

Kind regards,
Go Russia Customer Services

Rated 5 out of 5 stars

Fantastic Trip in Every Way

My daughter and I were delighted with every aspect of our trip with Go Russia. We had an absolutely wonderful time, and have no hesitation in recommending the company.

June 2, 2020
Unprompted review
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Reply from Go Russia

Dear Kris,

Thank you very much for your positive feedback! Kindly remind you about our «Recommend a friend discount».

Kind regards,
Go Russia Customer Services

Rated 5 out of 5 stars

We did one of the Trans-siberian trips…

We did one of the Trans-siberian trips which Go Russia tailored to our needs. All went very smoothly and everything happened as it should. We were able to relax and simply enjoy the trip without any hassles. Would thoroughly recommend.

June 2, 2020
Unprompted review
Go Russia logo

Reply from Go Russia

Thank you, John! We’re very happy to hear we could assist you to relax on a trip.

Kind regards,
Go Russia Customer Services

Rated 5 out of 5 stars

They were so well organized

They were so well organized. Hotels, train tickets, guides, ...you name it, Go Russia was a fabulous company to deal with and I certainly would travel with them again. Thanks Go Russia! :)

June 2, 2020
Unprompted review
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Reply from Go Russia

Thank you, Kim! We look forward to hearing from you again! :)

Kind regards,
Go Russia Customer Services

Rated 5 out of 5 stars

Wonderful train trip with gorussia from…

Wonderful train trip with gorussia from moscow to Beijing. Every detail taken care of.

June 2, 2020
Unprompted review
Go Russia logo

Reply from Go Russia

Dear Susan,

Many thanks for your feedback! We are glad you enjoyed your Trans-Siberian trip.

Kind regards,
Go Russia Customer Services

Rated 5 out of 5 stars

Very helpful

Very helpful, very knowledgeable and all went very smoothly, including visa service and guides.

June 2, 2020
Unprompted review
Go Russia logo

Reply from Go Russia

Dear Hugh,

Thank you very much for your positive feedback!

Kind regards,
Go Russia Customer Services

Rated 5 out of 5 stars

What an excellent organisation

We used Go Russia for their organised tour to Moscow and St Petersburg in Feb/March 2020 and found their organisation and attention to detail first class. Their website is so user friendly and they made the daunting process of obtaining visa's so easy - even to the extent of meeting you in person at the consulate to ensure smooth progress. They accommodated changes to the schedule to suit our requirements, hotels were superb, travel arrangements went to plan and our guides were superb. Based on our experience I would thoroughly recommend Go Russia

June 2, 2020
Unprompted review
Go Russia logo

Reply from Go Russia

Thank you very much for your kind words! It’s so pleasant to hear that our clients liked every part of their tour!

Kind regards,
Go Russia Customer Services

Rated 5 out of 5 stars

A seamless experience

I booked with Go Russia from Australia after searching the internet for a company that ran small group tours over the winter months. I felt a little nervous booking with a company based overseas, however from the first contact I found them responsive and professional. Every aspect of our tour was seamless from the moment we were met by our driver at the Moscow airport. The tour guides were friendly, informative and helpful, building our confidence to explore on our own. The places we visited and the memories we made were unforgettable. I would love to visit Russia again and would absolutely re-book with Go Russia.

June 2, 2020
Unprompted review
Go Russia logo

Reply from Go Russia

Dear Tina,

Thank you very much for your feedback! We will be happy to offer our services again!

Kind regards,
Go Russia Customer Services

Rated 4 out of 5 stars

Moscow and St Petersburg

Easy to book and helpful with any queries.
Guides good, although some better than others.
Good holiday - would use GoRussia again

June 2, 2020
Unprompted review
Go Russia logo

Reply from Go Russia

Dear Kathleen ,

Thank you very much for sharing your experience!

Kind regards,
Go Russia Customer Services

Rated 5 out of 5 stars

Superb service from start to finish

Superb service from start to finish - always there for us at every step. We were met from the trains on time, delivered back to them without fuss or waiting too long. Hotels were superb and the guides fantastic. We always felt safe and cared for.
I would thoroughly recommend Go Russia and will travel with them again.

June 2, 2020
Unprompted review
Go Russia logo

Reply from Go Russia

Thank you very much for your kind words! Your comfort is our higher priority!

Kind regards,
Go Russia Customer Services

Rated 5 out of 5 stars

Surpassed all my expectations

It was more than two years ago that I took the Trans Mongolian trip with Go russia- never heard of them but... it was excellent. Excellent help with making the booking, the trip itself was just fabulous with excellent organization t all local points - all 3000 Kms from Moscow to Beijing. Was going to book another trip with Go Russia for 2020, but then Corona happened! Hopefully...

June 2, 2020
Unprompted review
Go Russia logo

Reply from Go Russia

Dear Nina,

Thank you very much for sharing your experience! We will be very happy to hear from you again! We all hope that next year will please us with travels.

Kind regards,
Go Russia Customer Services

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