Justoffbase Reviews 1,245

TrustScore 1 out of 5

1.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Live in the Highlands just north of Inverness ordered something and paid extra for 2 day postage. Took 4 days and asked for money back but given all the usual guff about more expensive to the Highland... See more

Rated 1 out of 5 stars

Very good at issuing documentation and advice that Your order no. 398-146588 has been fulfilled. When it had not. Quick responses to e mails but not with delivery. Finally upon receipt of the... See more

Rated 1 out of 5 stars

AFTER ORDERING MY ITEMS, RECIEVED EMAILS STATING THAT THE ORDER HAD BEEN PROCESSED. THEN THE ORDER HAD BEEN COMPLETED, STILL NOT RECIEVED, HAD TO PHONE TO FIND OUT WHERE MY ORDER WAS AND GUESS WHAT T... See more

Company replied

Rated 1 out of 5 stars

I ordered the equipment 9 days ago and have had to chase them twice regarding delivery only to be told it's not in stock, even though they took my money immediately. I called to ask when delivery wou... See more

Company details

  1. Tool Store
  2. Safety and Work Wear Store

Information provided by various external sources

View the ENTIRE ranges of Draper Tools and Sealey Power Products, Karcher and Numatic Cleaning Machines, a MASSIVE 17,000 products! We offer real discounts all year round and offer fast, *free delivery from these big name brands delivered direct to you


Contact info

1.0

Bad

TrustScore 1 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent response

I had never used this company before - in fact had never heard of it - but the service was excellent. Extremely fast response to orders and E-Mails.
My only proviso is that the cost of standard delivery for the two very small parts I ordered (at £3.95) was excessive; first class mail would have been a lot cheaper. The price of the items however, was very low, and the overall cost therefore was competitive.

August 20, 2013
Unprompted review
Rated 5 out of 5 stars

Good product shame about the meanness!

I ordered an outside extension lead with weatherproof socket the most expensive one on offer. It seems to be high quality and I am pleased.

As I wanted to use it at the weekend I paid £5-99 for delivery within 24/48 hrs. This request was put into the website at around 1600 hrs on Thursday. I expected delivery would be on Saturday so I could do the work during the weekend. Many items have been delivered by Amazon for instance on Saturdays. How am I to know this companies delivery people DON'T deliver Saturdays? Why doesn't a warning flash up to notify me there's no point requesting urgent delivery as it will only arrive the following week.

I contacted the vendor to explain my disappointment and received an email expressing sorrow for any confusion caused and pointing out it is somewhere on their website that it explains about orders entered after 1600 hrs.

Please learn from my mistake. I have to say that this company were selling the item for about £8 less than other companies and so that encouraged me to splash out on the URGENT delivery so I guess I still got a bargain!

August 16, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent and fast service

I had never used Justoffbase before but having done so I would highly recommend them. They provided a very fast and efficient service at a very competitive price. I will definitely use them again.

August 15, 2013
Unprompted review
Rated 5 out of 5 stars

Always deliver the right thing and on time

I've dealt with Just off base for several years now, buying things from a screwdriver bit to a table saw and rarely have to look anywhere else for my DIY equipment.

The speed of delivery and customer service are first-class.

The website, though not perfect, is very informative and I rarely have to make further technical or dimensional inquiries on other websites.

August 14, 2013
Unprompted review
Rated 5 out of 5 stars

The item was good quality and came quickly at a reasonable carriage cost.

I buy semi rotary water pumps for use on our busy 96 plot allotment site . We have four in use constantly and because of recent experience of premature failure , this time I tried a different company with a slightly dearer product. The delivery experience was excellent so now we have to see how the pump performs long term . Overall a very positive experience with a company that fulfilled its promise .

August 13, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered on line and acknowledgement sent next day, delivery by post next day could not ask for better service will definitely use again.

August 11, 2013
Unprompted review
Rated 5 out of 5 stars

18 hour delivery !!

Yes, ordered Sealey timing light at 2.30pm on Thursday and received it at 8.30 on Friday morning in good time for use at the weekend. Plus free delivery. What more could one ask.
PJB

August 9, 2013
Unprompted review
Rated 5 out of 5 stars

Perfect service

The Rivetnut Setter was required as a matter of urgency in order to make progress with a particular job. Order was placed with Justoffbase early pm and arrived before 09.00 hrs next day. Price was good and cannot fault the service.

August 7, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic

I received a dented de Humidifier... One phone call and it was exchanged next day, no problem
Fantastic price, couldn't find one anywhere cheaper.. Would definitely use the company again

August 6, 2013
Unprompted review
Rated 1 out of 5 stars

Items ordered still not delivered after 7 days

Very good at issuing documentation and advice that Your order no. 398-146588 has been fulfilled. When it had not. Quick responses to e mails but not with delivery.

Finally upon receipt of the customer questionnaire I immediately responded to less detail than here and was told within a couple of minutes that I was timed out. That was annoying.
So this time I have pre written in a word doc and cut and paste with the hope that you receive.

Overall view of justoffbase. Not good and would not recommend

August 5, 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look