Live in the Highlands just north of Inverness ordered something and paid extra for 2 day postage. Took 4 days and asked for money back but given all the usual guff about more expensive to the Highland... See more
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Very good at issuing documentation and advice that Your order no. 398-146588 has been fulfilled. When it had not. Quick responses to e mails but not with delivery. Finally upon receipt of the... See more
AFTER ORDERING MY ITEMS, RECIEVED EMAILS STATING THAT THE ORDER HAD BEEN PROCESSED. THEN THE ORDER HAD BEEN COMPLETED, STILL NOT RECIEVED, HAD TO PHONE TO FIND OUT WHERE MY ORDER WAS AND GUESS WHAT T... See more
Company replied
I ordered the equipment 9 days ago and have had to chase them twice regarding delivery only to be told it's not in stock, even though they took my money immediately. I called to ask when delivery wou... See more
Company details
Information provided by various external sources
View the ENTIRE ranges of Draper Tools and Sealey Power Products, Karcher and Numatic Cleaning Machines, a MASSIVE 17,000 products! We offer real discounts all year round and offer fast, *free delivery from these big name brands delivered direct to you
Contact info
Unit One, Harlequin Business Park, Kenny Hill, IP28 8DS, Bury St Edmunds
- 0870 922 4114
- customerservice@justoffbase.co.uk
- www.justoffbase.co.uk
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product was good and arrived in good time.....
good stuff delivered to your house......saving me a day out trawling the usual suspects.
excellent service order placed at lunch time standard post delivery received next day by lunch time
order placed and received within 24hrs standard delivery first rate tool as required and as described would use again and advise anybody to use.
Excellent response
I had never used this company before - in fact had never heard of it - but the service was excellent. Extremely fast response to orders and E-Mails.
My only proviso is that the cost of standard delivery for the two very small parts I ordered (at £3.95) was excessive; first class mail would have been a lot cheaper. The price of the items however, was very low, and the overall cost therefore was competitive.
great products,very well priced.
I purchased a number of sealey items from justoffbase which are of very good quality. the items arrived quickly, I have used this seller many times before and will continue to do so.
Good product shame about the meanness!
I ordered an outside extension lead with weatherproof socket the most expensive one on offer. It seems to be high quality and I am pleased.
As I wanted to use it at the weekend I paid £5-99 for delivery within 24/48 hrs. This request was put into the website at around 1600 hrs on Thursday. I expected delivery would be on Saturday so I could do the work during the weekend. Many items have been delivered by Amazon for instance on Saturdays. How am I to know this companies delivery people DON'T deliver Saturdays? Why doesn't a warning flash up to notify me there's no point requesting urgent delivery as it will only arrive the following week.
I contacted the vendor to explain my disappointment and received an email expressing sorrow for any confusion caused and pointing out it is somewhere on their website that it explains about orders entered after 1600 hrs.
Please learn from my mistake. I have to say that this company were selling the item for about £8 less than other companies and so that encouraged me to splash out on the URGENT delivery so I guess I still got a bargain!
Excellent and fast service
I had never used Justoffbase before but having done so I would highly recommend them. They provided a very fast and efficient service at a very competitive price. I will definitely use them again.
Always deliver the right thing and on time
I've dealt with Just off base for several years now, buying things from a screwdriver bit to a table saw and rarely have to look anywhere else for my DIY equipment.
The speed of delivery and customer service are first-class.
The website, though not perfect, is very informative and I rarely have to make further technical or dimensional inquiries on other websites.
The item was good quality and came quickly at a reasonable carriage cost.
I buy semi rotary water pumps for use on our busy 96 plot allotment site . We have four in use constantly and because of recent experience of premature failure , this time I tried a different company with a slightly dearer product. The delivery experience was excellent so now we have to see how the pump performs long term . Overall a very positive experience with a company that fulfilled its promise .
Speedy service
Items arrived direct from manufacturer's warehouse much quicker than the stated delivery time.
Excellent service
Ordered on line and acknowledgement sent next day, delivery by post next day could not ask for better service will definitely use again.
18 hour delivery !!
Yes, ordered Sealey timing light at 2.30pm on Thursday and received it at 8.30 on Friday morning in good time for use at the weekend. Plus free delivery. What more could one ask.
PJB
Perfect service
The Rivetnut Setter was required as a matter of urgency in order to make progress with a particular job. Order was placed with Justoffbase early pm and arrived before 09.00 hrs next day. Price was good and cannot fault the service.
Fantastic
I received a dented de Humidifier... One phone call and it was exchanged next day, no problem
Fantastic price, couldn't find one anywhere cheaper.. Would definitely use the company again
Great item, quickly delivered.
Great item, quickly delivered. Not run it properly yet, just had a check that it works correctly.
Items ordered still not delivered after 7 days
Very good at issuing documentation and advice that Your order no. 398-146588 has been fulfilled. When it had not. Quick responses to e mails but not with delivery.
Finally upon receipt of the customer questionnaire I immediately responded to less detail than here and was told within a couple of minutes that I was timed out. That was annoying.
So this time I have pre written in a word doc and cut and paste with the hope that you receive.
Overall view of justoffbase. Not good and would not recommend
First class, as ever.
I've used just off base on several occasions, always prompt service, and quality products. First port of call.
Choice, price, speed
Wide choice of tools. Innovative products. Quality service, satisfactory Prices.
Excellent despatch and delivery service
Next day means what is says to this company.
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