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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent craftsmanship and beautiful finishes. Many people appreciate the attention to detail, such as custom specifications and robust packaging that ensures items arrive undamaged. The products are often described as well-made, durable, and aesthetically pleasing, enhancing their spaces and proving to be a worthwhile investment. However, some customers experienced significant delays with delivery and expressed dissatisfaction with the communication regarding their orders. While the final product is generally well-received, a number of people reported long waiting times, inaccurate tracking information, and a lack of updates after placing their orders, leading to frustration and uncertainty.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its high quality, good workmanship,... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the excellent quality, good... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers report significant delays, with some waiting... See more

Order

People report ambiguous experiences with order. Many customers express frustration with a lack of... See more

Based on these reviews

Rated 5 out of 5 stars

I needed a higher stand not in the standard offering. Justwoodit noted the extra height required and crafted this for me. This resulted in a quality product to my specifications at no additional cos... See more

Rated 5 out of 5 stars

Beautiful desk tidy very well made. A problem with slow delivery as it was a gift but after an email the parcel arrived on time very carefully wrapped

Rated 5 out of 5 stars

A beautiful piece of furniture and it’s just perfect for our home office setup. I was very impressed by the service and the packaging it arrived in was something of a work of art itself. You may... See more

Rated 5 out of 5 stars

Fantastic quality product. Bought as a birthday present for my son who loved it. Would highly recommend.

Rated 1 out of 5 stars

Horrible business to deal with & no communication at all. Waiting for my stand for 9 weeks & it still hasn't arrived. They claim to be in Lisburn which I very much doubt. I could cycle to Lisburn in 3... See more

Company replied

Rated 1 out of 5 stars

4 weeks to get my order. Emailed customer services who took few working days to respond. Was told will be posted out after the weekend. Still wasn’t posted and was then told it’s 14 working days. Stil... See more

Company replied

Rated 1 out of 5 stars

Still waiting on order and poor communication. I placed the order 5 weeks ago, after 2 weeks I asked for an update, you swiftly replied and said it will be shipped a few days later. From that point, I... See more

Rated 1 out of 5 stars

I still don’t have my purchase You have replied promptly to emails but with a tracking number that doesn’t exist and no reply to the last where is my purchase request

Company replied

Rated 5 out of 5 stars

Amazing product with a beautiful finish. Has transformed a small desk and made it massively more useful. Highly recommended

Rated 5 out of 5 stars

The correspondence was great and the quality was good and the pricing too! I would consider buying from them again and that’s coming from a retired joiner!

Rated 5 out of 5 stars

There was a delay with advising me of the progress of my order, however, every enquiry i made was answered swiftly and politely.

Rated 5 out of 5 stars

I really like the oak monitor stand, the drawer is smooth running and helps me avoid clutter. It arrived after 10 days and was packed solidly.

Rated 5 out of 5 stars

Great product, incredible protective packaging for shipment, you can track your delivery and customer service and responsiveness is excellent. What is not to like? Also feels good supporting an actu... See more

Rated 5 out of 5 stars

Very happy with my purchase. Took 4 weeks but it was a custom finish and Justwoodit replied to emails promptly. The finished product is excellent. Very well designed and thought out. Perfect fo... See more

Rated 5 out of 5 stars

A great monitor stand made out of oak - looks amazing in my office. Really well made - thanks!

Rated 5 out of 5 stars

Very happy with shelves - appreciate the service around requirements....excellent

Rated 5 out of 5 stars

Excellent quality product and arrived extremely well packaged. Just what I was looking for and didn't disappoint.

Rated 4 out of 5 stars

Order placed 16/11/25 - item still has not been received. Email stating ‘order complete’ UPDATE: company has reached out and hopefully situation will be resolved. UPDATE: product received- took... See more

Company replied

Rated 3 out of 5 stars

I cannot fault the product at all. Two beautifully made oak monitor stands that are both practical and aesthetically pleasing. They arrived robustly packed, each in their own wooden crate. Howeve... See more

Rated 4 out of 5 stars

Good workmanship, and the wood frame cocoon packaging was amazing. Pretty sure it could fall out a window and still be unscathed. The only minor issue I had was the lack of communication after placi... See more

Rated 4 out of 5 stars

As has been said by other people, the product is great and worth the wait, it is just the lack of communication regarding progress and delivery. I placed my order on 29 October and received an order c... See more

Rated 2 out of 5 stars

It's been about a month yet and I still haven't received what I ordered. I've also had a stressful time trying to get information about my order from the customer service. Expect a month of being left... See more

Rated 4 out of 5 stars

Great product , although top piece wasn’t a single pice of wood. Sizes exact. Looks great on unit. Packaging was superb so product would arrive undamaged. Only complaint was comms wasn’t great

Rated 4 out of 5 stars

great product. great packaging. everything as I requested it. a bit slow delivery.


Company details

  1. Rustic Furniture Store
  2. Furniture Maker
  3. Woodworker

Written by the company

Unique monitor stands and desk accessories designed to construct and optimize your workspace


Contact info

4.2

Great

TrustScore 4 out of 5

61 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Good workmanship

Good workmanship, and the wood frame cocoon packaging was amazing. Pretty sure it could fall out a window and still be unscathed. The only minor issue I had was the lack of communication after placing the order. I got a confirmation of the order and then nothing else for a week or so. I did get a fairly quick response after emailing for a status of the order.

March 8, 2026
Rated 5 out of 5 stars

Custom Finished Oak Desk Riser

Very happy with my purchase. Took 4 weeks but it was a custom finish and Justwoodit replied to emails promptly.

The finished product is excellent. Very well designed and thought out. Perfect for my use case in my home office/gaming setup. Clearance for cables under the drawer is a great touch.

The packaging was also excellent. Protected in a case and very secure.

Can definitely recommend. Just need to be patient. This is far superior to mass produced crap and made with clear care. Well worth the wait.

February 25, 2026
Unprompted review
Rated 3 out of 5 stars

Delayed refund and poor english

Decided to cancel my order on the 5th of February as I found a cheaper alternative second hand. Emailed to request this and got an immediate response of confirmation. Had to chase up on the 12th and found out that they hadn't cancelled it so now I have to wait a further 5 working days for the refund.

For a company supposedly based in the UK (as stated on their Etsy), their English is poor with many grammatical and spelling errors, so I do doubt that they are based here.

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible business to deal with & no…

Horrible business to deal with & no communication at all. Waiting for my stand for 9 weeks & it still hasn't arrived. They claim to be in Lisburn which I very much doubt. I could cycle to Lisburn in 3 days! All I have is a notification from Fedex that they have received information about my package 6 weeks ago & a tracking number which shows my item is still in Lisburn. What a disgusting way to treat your customers. A truly shocking service & I advise anyone to stay away from them unless you're prepared to wait over 2 months for your item.

November 17, 2025
Unprompted review
Justwoodit logo

Reply from Justwoodit

We are sorry to hear that but we can't find any order for that name....also we do not use fedex to deliver it in Uk. We can't find any email from you. Please contact with us on email shop@justwoodit.co.uk and we will sort it out today.

Rated 4 out of 5 stars

As has been said by other people

As has been said by other people, the product is great and worth the wait, it is just the lack of communication regarding progress and delivery. I placed my order on 29 October and received an order confirmation, then nothing. I chased on 1 December and got an email on 5 December with a Royal Mail tracking number. However, Royal Mail didn't receive the parcel until 15 December. If you improve your communication you would get 5 stars every time.

December 5, 2025
Rated 4 out of 5 stars

Great product

Great product , although top piece wasn’t a single pice of wood. Sizes exact. Looks great on unit. Packaging was superb so product would arrive undamaged.

Only complaint was comms wasn’t great

December 5, 2025
Rated 4 out of 5 stars

Order not recieved!

Order placed 16/11/25 - item still has not been received. Email stating ‘order complete’

UPDATE: company has reached out and hopefully situation will be resolved.

UPDATE: product received- took longer than hoped. But quality is amazing and they also included a pen holder. Review score updated.

November 16, 2025
Unprompted review
Justwoodit logo

Reply from Justwoodit

Apologies for caused problems but email that completed it doesn't mean dispatched....when is dispatched we notify customers with tracking number.

Rated 5 out of 5 stars

A beautiful piece

A beautiful piece of furniture and it’s just perfect for our home office setup. I was very impressed by the service and the packaging it arrived in was something of a work of art itself.

You may see some other reviewers talk about the delivery time - my take is that quality hand-made furniture simply takes a little time. If you want instant gratification then go to Amazon Prime 😆 Personally I’m delighted with the final product which I know will look great for many years to come.

Thank you Justwoodit!

October 8, 2025
Unprompted review
Rated 3 out of 5 stars

A beautiful product, but be prepared to wait

I cannot fault the product at all. Two beautifully made oak monitor stands that are both practical and aesthetically pleasing. They arrived robustly packed, each in their own wooden crate.

However, it has taken six weeks for them to arrive, with near-zero communication from the seller after making the order. Leaving me with some nervous moments, as I worried that I wouldn't receive what I had ordered.

I would encourage the seller to be transparent on their website and Etsy store about the handmade nature of these items and the subsequent significant lead time. I would also encourage them to be a bit more proactive in their communication with customers.

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

Still waiting..

Still waiting on order and poor communication. I placed the order 5 weeks ago, after 2 weeks I asked for an update, you swiftly replied and said it will be shipped a few days later. From that point, I have made multiple attempts to contact you, I have received no tracking information and have no idea where my order is. I was very excited for this order, but after a long lead time and awful communication, I wish I never ordered. If it takes a while to make and ship the product, I completely understand, but at least be upfront and clear with your times.

September 5, 2025
Unprompted review

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