I appreciate the vast library of music you have available. Although I miss browsing through music at my local music store that closed a number of years ago, I appreciate that many titles are availabl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My Grandson is starting his journey to become a music teacher. He starts college in August. I purchased the Snowglobe music sheet because he wanted it for his birthday. I also purchased other music... See more
Company replied
When i initially tried to order, the sales attendant said that she couldn’t help me because I only had the title snd description of the flute trio. I later got the catalogue number from another attend... See more
Company replied
I have ordered from J W Pepper for years - I like how I can look up a piece of music and hear and see it before I need to make my decision. It is very helpful to do it that way, my choir is limited... See more
Company replied
Chorogrip Choral Folder Hand Grip - Choral Folder Hand Grip
(29)
Model 1501 Band/Orchestra Folder - with White Music Note Design
(23)
Music Filing Boxes: Instrumental Size - Model 60-3, 1 1/2 inches deep
(22)
Black Folder Choir RingBinder Music Folder, The -
(20)
Music Filing Boxes: Instrumental Size - Model 60-1, 5/8 inch deep
(19)
Black Folder Standard, The - Deluxe
(18)
Model 1501 Band/Orchestra Folder - with Solid Black Front Design
(18)
Music Filing Boxes: Instrumental Size - Model 60-2, 1 inch deep
(16)
Music Filing Boxes: Choral Octavo Size - 1 inch deep
(16)
Model 901 Choral Folder - Model 901 Legacy - Black
(16)
Company details
Written by the company
Founded in 1876, J.W. Pepper is the largest sheet music retailer in the world, delivering unparalleled customer service to musicians through its distribution centers, stores, and website jwpepper.com. Pepper offers sheet music useful to directors and performers alike, as well as music equipment, accessories, and technology solutions to support music programs.
J.W. Pepper and ePrint
Written by the company
- Tomorrow too late? Have it now.
- With ePrint digital sheet music, you can start rehearsing today! You can even make and save notes right on your desktop, then print it when you're ready. And with the ePrintGo sheet music app, you can take your music anywhere on any device. Try it today and select from over 200,000 pieces for all instruments and voices. Every order is backed by The Pepper Guarantee.
The Pepper Guarantee
"Satisfaction guaranteed or your money refunded." James Welsh Pepper
Since 1876 our goal has been to deliver the music you need, fast. Sometimes, knowing what you need can be complicated and keeping music you can't use is expensive. That's why, when you need to make a return, we make it easy. No hassles or time limits, and always full credit. Satisfaction guaranteed.
Contact info
191 Sheree Blvd., 19341, Exton, United States
- 1-800-345-6296
- satisfaction@jwpepper.com
- www.jwpepper.com
4.5
Excellent
21K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My first order
My first order - JWP made it very easy to setup new acct. and to keep me apprised on the status of my order. IMHO this is a quality company.
May 14, 2026
Reply from J.W. Pepper
Welcome to Pepper, Jay! We're happy to have you as a customer and look forward to serving your music needs in the future. Thank you for your order and your review.
Searching made easier
I appreciate being able to search specific genres for specific group abilities. Having recordings and scores available to aid decision-making is invaluable.
May 12, 2026
Reply from J.W. Pepper
We're happy to hear that you're having success finding what you're looking for on our website! Thank you for being a Pepper customer and for leaving us a review.
I have ordered from J W Pepper for…
I have ordered from J W Pepper for years - I like how I can look up a piece of music and hear and see it before I need to make my decision. It is very helpful to do it that way, my choir is limited to the range of voices, so this helps me.
I would recommend J W Pepper to anyone involved in music from school to churches.
May 12, 2026
Reply from J.W. Pepper
Thank you for your kind review and for being a loyal J.W. Pepper customer! We value your business and look forward to serving your music needs in the future.
Very happy to find you
Very happy to find you. Your books on Amazon (the ones I wanted are not available) so thank you.
May 14, 2026
Reply from J.W. Pepper
Thank you for being a Pepper customer and for leaving us a review!
Still haven't received the almost…
Still haven't received the almost $1,000 digital order that was paid for months ago.
April 13, 2026
Reply from J.W. Pepper
Hi Blake, we're sorry for any confusion regarding your order. A customer service rep will be in touch with you as soon as possible to assist you. Thank you for your patience and for being a Pepper customer.
quick delivery; clearer product descriptions please
Delivery of digital items was very quick. The item descriptions should be more clear on what is a performance track mp3 and what is an accompaniment track mp, clarifying the difference and having a ~5 second sample to ensure that you're purchasing the right one.
May 12, 2026
Reply from J.W. Pepper
Thank you for this valuable feedback and we apologize for any difficulty you had selecting the products you needed. If there's anything more we can do to assist you at this time, please feel free to contact us at satisfaction@jwpepper.com or 800-345-6296 M-F 9am-6pm ET. Thank you for being a Pepper customer!
Reply from J.W. Pepper
Thank you for your order and your review!
I found what I needed easily and was…
I found what I needed easily and was able to complete the purchase of Eprint editions.
May 11, 2026
Reply from J.W. Pepper
That’s great to hear! Thank you for your review and for your order.
Great selection in print and digital!
May 13, 2026
Reply from J.W. Pepper
That’s great to hear, Karen! Thank you for your review and for your order.
The experience with J
The experience with J. W. Pepper was very helpful. I found it easy to find the music I was looking for and the ordering process was very clear and quick. My only difficulty was finding my account and purchase later. Maybe my fault and looking in the wrong spot.
May 11, 2026
Reply from J.W. Pepper
Thank you for your feedback! We appreciate your order and your review.
So much help from A very knowledgeable…
So much help from A very knowledgeable and patient associate
May 11, 2026
Reply from J.W. Pepper
We’re happy we could be of help, Joyce! Thank you for your order and for leaving a review.
Shipping app needs upgrade
What I like is that you have the music I need. Why the 3? You use an address checking app that does not allow me to put in my real address. Yes, it is the Postal Service's fault for messing up my address and packages usually do get to me, but you should allow an override or upgrade to the latest version of the data base.
May 10, 2026
Reply from J.W. Pepper
We will take your feedback into consideration. Thank you for being a Pepper customer!
Reply from J.W. Pepper
Thank you for your order and your review!
Reply from J.W. Pepper
Thank you for being a Pepper customer and for leaving us a review!
Great experience!
The representative I spoke with was very kind, knowledgeable, and patient. Always a pleasure to do business with J.W. Pepper! Thank you!
May 13, 2026
Reply from J.W. Pepper
We’re happy we could be of help! Thank you for your order and for leaving a review.
Agent able to fulfill my request
Agent able to fulfill my request. Quick and professional.
May 13, 2026
Reply from J.W. Pepper
Thank you for your order and your review!
It was easy to find and order the sheet…
It was easy to find and order the sheet music I need.
The music for “Low Voice” was for baritones, not basses.
May 9, 2026
Reply from J.W. Pepper
That's great! Thank you for your order and your review.
30 year music teachers know where to go~
I have been a music teacher for 30 years. I have not had a need recently to order much from JW Pepper, but I always know that their service is good!
May 11, 2026
Reply from J.W. Pepper
Thank you for being such a loyal customer, Joseph! We're happy to support your hard work as a music teacher and look forward to serving your music needs in the future. Thank you for your order and your review.
I appreciate the kind and helpful…
I appreciate the kind and helpful representatives when I call.
May 13, 2026
Reply from J.W. Pepper
Thank you for being a Pepper customer and for leaving us a review!
Very useful
Very useful, can see and listen to the samples, quick and easy to download for eprint.
May 11, 2026
Reply from J.W. Pepper
We're happy to hear that the previews and ePrint service are helpful to you! Thank you for being a Pepper customer and for leaving us a review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.