Kakobuy Reviews 

312
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 241 reviews, reviewers had a great experience with this company. Customers frequently praise the fast delivery service, noting that placing orders is extremely simple and that warehouse photos provide great confidence before shipping. Consumer feedback consistently shows that support agents are very helpful, friendly, and quick to respond whenever assistance is needed. Some reviewers were not happy with high shipping costs, expensive carrier rates, and unexpected extra fees charged for packages. People also mentioned that some parcels took a very long time to arrive or encountered frustrating delivery problems during transit. A few customers experienced issues receiving incorrect items or missing contents inside their shipments.

What people talk about most

Delivery service

Consumers find delivery service to be generally satisfying, with many reviewers highlighting remarkably fast... See more

Price

Reviewers highlight ambiguous aspects of price, as many consumers praise the platform for offering incredibly... See more

Product

Customers consistently note ambiguous experiences with product quality and delivery, as many reviewers praise... See more

Customer service

People report positive experiences with customer service, noting that support agents respond quickly, reply... See more

Order

Reviewers express mixed feelings regarding their order experiences, with many consumers praising the easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Guys, high shipping costs is not a scam. It's reality. Other companies like shein, temu, etc. just already added the shipping price to the item price, that's why what they sell is more expensive but s... See more

Rated 5 out of 5 stars

Ive been useing kakobuy for months now almost a year 1. never had a problom with customs and i live in denmark 2. 10-14 days shipping depends if u use dhl or dpd 3. Great customer service if you... See more

Rated 5 out of 5 stars

great agent, not too expensive. shipping takes a while to the uk but that’s expected with an agent. had 3 hauls and no major issues so far and customer service on discord quite helpful

Rated 5 out of 5 stars

I ordered 4.5 kg package and everything went great. The shipping took 15 days. Shipping was 55€ for 4.5kg which is pretty good.


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

312 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(312)

270 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

there prices are amazing

there prices are amazing, there shipping is fast and affordable for anyone. they have the fastest and best customer support out of any other place. they are really the best

August 23, 2026
Unprompted review
Rated 1 out of 5 stars

My son have ordered from this company…

My son have ordered from this company and we paid for the shipping we paid for the tariff fees. We tracking the ship and it says that it’s in the US then it goes back to China as we communicate to whom we purchased it through they want us to pay extra fees or Tiff fees to ship back. Why would we do that if we already paid what we need to pay to get the items to us?

August 17, 2026
Unprompted review
Rated 1 out of 5 stars

I’ve contacted Kakobuy customer service…

I’ve contacted Kakobuy customer service more than 20 times about my missing package, and I still haven’t received a single concrete answer.

I keep getting vague, copy-paste responses telling me to “be patient” or that they’re “checking with the logistics provider,” but nobody can tell me where my package actually is or who has it. DHL says they have only received an electronic shipping notice and never received the parcel, while Kakobuy claims it’s with the transporter.

After 20+ contacts, this level of customer support is unacceptable. I’m not asking for excuses—I’m asking for a clear answer about the location of my package and who is responsible for it

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

10/10

cheap shipping and super easy UI. easy to navegate around and has the best conversion rates. 10/10

January 6, 2026
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE!!

BUYER BEWARE!!! I ordered some golf clubs in June. Paid for shipping and insurance to be safe. Kakobuy messaged me and said my items were oversized and that i needed to pay more for shipping. I paid the extra (even though i paid for the rehearsal packaging). My items have still not been sent. It has been 6 weeks. Each time i email or ask the service people, they send an automated response. "you parcel was returned because it was oversize" "we have resent it" ect... repeatedly for weeks on end. No resolution, no-one you can talk to and just automated generic responses. and nothing actually happens.
This site is a scam.
Their system is to pay people to advertise for them (youtubers, tiktok ect...) the more you use someone's code, the more they get paid, so a lot of the media you see around the company is false. its only so they advertisers can get more commissions.
be very careful...

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Kakobuy is great

From all of the other agents i have used this one is for sure the best, its easy to buy, you get good qc pictures, the support is good. they have a lot of coupons which none of the other agents had and it has the cheapest shipping i came across so far for sure reccomend this agent.

August 6, 2026
Unprompted review
Rated 4 out of 5 stars

Goated

Very fast responses, helpful, easy experience to shop with.

August 5, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look