KalesafeReviews 

568
TrustScore 2 out of 5

2.2

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Rated 2 out of 5 stars

It’s misleading. You have to meet minimum purchases on some and the amount they reimburse for completed challenges isn’t even close to what the product costs. You end up losing money. Really disappoin... See more

Company replied

Rated 1 out of 5 stars

Order placed and tracking number received. UPS could not validate tracking number x 3 attempts. I reported suspicious activity to Barclay’s, chargeback occurred. Package was received. I contacted Kale... See more

Company replied

Rated 4 out of 5 stars

Great selection and very interesting designs. Only problem was discount for multiple items only applied to least expensive so I removed several lower cost items from my cart. Then, when clothing arriv... See more

Company replied

Rated 3 out of 5 stars

The clothing is exceptional and the reviews are often spot-on with sizing. Although some items do appear slightly different (could just be the look on me versus the models) for the price you can’t bea... See more

Company replied

Company details

  1. Men's Clothing Store

Written by the company

Men's Clothing,Clothes & Fashion, Shop Hoodies Online. We work with emerging designers and brands worldwide, and together present collections of creative, trendy, high craftsmanship fashion on Kalesafe.com. Order issues, please contact our Customer service with your order number and tracking numbers, we will try our best to solve the issues. If you have any questions or concerns, please do not hesitate to contact us: service@kalesafe.com


Contact info

2.2

Poor

TrustScore 2 out of 5

568 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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2.2

All reviews

(568)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So far so good with my purchases

Well, what can I say :) As for me, I hard to choose clothes but with kalesafe that’s not the case they have something for everyone and I love it! So far so good with my purchases and I also love shopping with you more because of the great discounts

May 25, 2023
Kalesafe logo

Reply from Kalesafe

Hello William Parker,

Thank you so much for sharing your wonderful experience with us. We will improve our service by applying all the wonderful feedback like yours, dear.

Hoping for your next purchase dear.
Have a wonderful day!

Rated 1 out of 5 stars

Scam foreign company

Delayed shipping probably a month. Simple order. Can't get a refund from paypal. This company is giving me the run around. HUGE PAIN!

AVOID AVOID AVOID!

May 13, 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Kathryn Brooke,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Thank you.

Rated 5 out of 5 stars

I am very satisfied with every package I got.

I have ordered many many products. As for the size, I followed the guidelines and they perfectly reflect my size. I am very satisfied with every package I got. I am willing to pay more.

May 23, 2023
Kalesafe logo

Reply from Kalesafe

Hello Victoria Brown,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Hoping for your next purchase dear.
Have a wonderful day!

Rated 5 out of 5 stars

The material is soft and comfortable beyond what I expected at all.

I bought a shirt from kalesafe, the shirt is a classic. The material is soft and comfortable beyond what I expected at all. And it looks great with jeans or cargo pants. I wear it to work and out on the town.

May 23, 2023
Kalesafe logo

Reply from Kalesafe

Hello Emily Johnson,

Thank you so much for sharing your wonderful experience with us. We will improve our service by applying all the wonderful feedback like yours, dear.

Hoping for your next purchase dear.
Have a wonderful day!

Rated 4 out of 5 stars

Men's outfits are quite attractive☺️

Discounted items and free delivery over$99 It's just amazing. Men's western fashion outfits are quite attractive. I bought it from here, and it was perfect for me. I am so pleased with this online store. I am very happy with the cloth I purchased here. Best recommended online store ever.☺️☺️

May 21, 2023
Kalesafe logo

Reply from Kalesafe

Hello Katie Johnson,

Thank you so much for the wonderful feedback. You made our day dear but please change the star to 5. We appreciate your good feedback on Trustpilot. Your response will help us to improve our service.

We are looking forward to your next order with us.
Have a wonderful day dear!

Rated 4 out of 5 stars

High recommended this deal

Updating this I did receive my whole order eventually. I found the same cargo pants as seen in the photo I am very happy today! I saw a lot of offers on the website, out of that I applied for the order and I saved money. High recommended this deal.

May 21, 2023
Kalesafe logo

Reply from Kalesafe

Hello Michael Brown,

Thank you so much for sharing your wonderful experience with us. We will improve our service by applying all the wonderful feedback like yours, dear.

Hoping for your next purchase dear.
Have a wonderful day!

Rated 3 out of 5 stars

My items have been really good

I've had several purchases from kalesafe and I have to say my items have been really good, the quality is good for the price I paid and the sizing is good too, if you want expensive then obviously kalesafe isn't for you.

May 21, 2023
Kalesafe logo

Reply from Kalesafe

Hello John Walker,

Thank you so much for the heart-melting feedback you have given to us on Trustpilot and thank you for sharing your wonderful review. Your response will help us to improve our service.

Have a wonderful day dear!

Rated 3 out of 5 stars

The price you can’t beat it

The clothing is exceptional and the reviews are often spot-on with sizing. Although some items do appear slightly different (could just be the look on me versus the models) for the price you can’t beat it. Especially for items you really only plan on wearing a few times.

May 18, 2023
Kalesafe logo

Reply from Kalesafe

Hello Charlotte Green,

Thank you so much for sharing your wonderful experience with us. We will improve our service by applying all the wonderful feedback like yours, dear.

Hoping for your next purchase dear.
Have a wonderful day!

Rated 1 out of 5 stars

The worst experience ever.

This is the worst experience I have ever had.
Way over priced, very poor quality product and the worst customer service I've ever come across.
If there was a rating below 1 star it would be a minus 5 star.
Want a refund, they will offer you less than half the value and only give you store credit.
Was sent the wrong item, because they were out of stock and they didn't advise me of that, but sent an item worth a crappy $5 if that, to replace a $34 item I paid for.
The list goes with self serving correspondence from them.

May 12, 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Paul van Beek,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Thank you.

Rated 1 out of 5 stars

Rip off!!

Items are nothing like those illustrated on site. Absolute rip off. Avoid!!

May 18, 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello carey edwards,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Thank you.

Rated 1 out of 5 stars

Took saf far two weeks and nothing

Took saf far two weeks and nothing.
I have been calling the customer service number for hours and no answer i also emailed them no answer. DO NOT WASTE YOUR TIME WITH THIS WEBSITE OR ITS AFFILIATES. I HAVE FOUND THESE CLOTHES AND MANY MORE STYLES ON LINE CHEAPER ALSO.

May 18, 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Brooklyn Streetsweeper,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Thank you.

Rated 1 out of 5 stars

Bad experience

I've received goods (2 x tops and 2 x shorts) from this company which are absolutely awful. I'd give zero stars if it was an option. In a nutshell, the goods are not fit to be sold. Cheap looking, too small and mostly without labels and washing instructions. I've emailed the 'company' (which seems to use several names) and explained my position and requested a refund. I've had a polite but insincere reply asking for information they should have or don't need. Just time-wasting. I actually thought I was dealing with an American company it was so well disguised. I've had to deal with scammers from China before and don't want to do this again. It shames GENUINE Chinese companies and should be stopped from source, in this case they give an address in Hong Kong.
Vincent L Customer ID 24852230504131

20 MAY 2023 I've had a rquest for further info from "Kalesafe". It's asking for the "product code". There are 2-3 possibilities on the packaging and since they sent the order they should know this. I'll try to answer but I'm sure it's just more time-wasting.
1) P02305050022
2) SP76NL4U71U
3) SP230301P1U4
4) SP22041821MG
To 'Kalesafe' please provide your main address for contact as I wish to take this up with your Embassy in the UK.
Thank you.
Vincent L.

May 12, 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Vinnie,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Our team has already sent you an email, please check your mail so we can assist you with your concern. Thank you.

Rated 1 out of 5 stars

wrong items delivery. Twice

First order delivered the wrong item
I got a partial refund so tried again
I got the wrong item again
I tried and tried to get the trousers i actually ordered
No success
Good value. Incompetent logistics

May 17, 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Mark Colwill,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Thank you.

Rated 5 out of 5 stars

Admire the detail and innovative

I was never a fan of ordering online because I'd been scammed far too many times from different brands, but this time I try it. I admire the manufacturer's attention to detail and innovative approach to bringing new outfits to the public at a reasonable price.

May 16, 2023
Kalesafe logo

Reply from Kalesafe

Hello Benjamin Lee,

Thank you so much for the heart-melting feedback you have given to us on Trustpilot and thank you for sharing your wonderful review. Your response will help us to improve our service.

Have a wonderful day dear!

Rated 1 out of 5 stars

Absolute garbage

Absolute garbage, all the crap they send you is only good for wiping down your car after washing it. Avoid buying any of this sweatshop crap

May 1, 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello R B,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Thank you.

Rated 4 out of 5 stars

I would love to order from kalesafe again

My first experience wasn't the greatest, but I decided to give them another try, and I'm glad I did. I would love to order from kalesafe again.

May 14, 2023
Kalesafe logo

Reply from Kalesafe

Hello Sophia Rodriguez,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Hoping for your next purchase dear.
Have a wonderful day!

Rated 1 out of 5 stars

Do not buy this garbage

Do not buy this garbage! Cheap Chinese crap The material shrinks a lot with one wash. I ordered 2X size shirts which were closer to a medium size The shirts stiching was very poorly done They must have payed people to give them a good rating Deserve a 0!

May 13, 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello George,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Thank you.

Rated 1 out of 5 stars

Low Quality, Wrong Size, Won't Fix It.

Low quality merchandise. I just tried to return the shorts because I ordered L and they sent XL, but they are totally useless. $29.99 shorts and they'll either give me $16 store credit for more of their crappy merch or $13 back. I have to ship the shorts to them for a refund, and I refuse because THEY SCREWED UP! I will never do business with these people again. I've contacted my credit card to get at least the cost of the shorts disputed.

May 1, 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Mark A Billy,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Thank you.

Rated 1 out of 5 stars

Never again

Never again. It’s been a month and I’ve received nothing. Not worth it.

April 10, 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello M Temple,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Thank you.

Rated 1 out of 5 stars

What can I say - absolute rubbish.

What can I say - I totally agree with the rest of the reviews posted regarding this site. I would definately give this company a minus one. Nothing, and I mean nothing from the pictures, descriptions and materials used for their products are as described. I ordered various t-shirts and a sweatshirt for my son's birthday. When the parcel finally arrived it had 3 different t-shirts in there, nothing in the parcel was what I ordered. Is there nothing that can be done to STOP company's like this trading. BEWARE! Since posting my review it seems my review has been switched to another review site where all of a sudden its listed with "people who say they are extremely satisfied with their purchases" - I wonder where they cam from all of a sudden!!!

March 30, 2023
Unprompted review
Kalesafe logo

Reply from Kalesafe

Hello Sue - Gloucester,

Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.

You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087

Thank you.

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