It’s misleading. You have to meet minimum purchases on some and the amount they reimburse for completed challenges isn’t even close to what the product costs. You end up losing money. Really disappoin... See more
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Order placed and tracking number received. UPS could not validate tracking number x 3 attempts. I reported suspicious activity to Barclay’s, chargeback occurred. Package was received. I contacted Kale... See more
Company replied
Great selection and very interesting designs. Only problem was discount for multiple items only applied to least expensive so I removed several lower cost items from my cart. Then, when clothing arriv... See more
Company replied
The clothing is exceptional and the reviews are often spot-on with sizing. Although some items do appear slightly different (could just be the look on me versus the models) for the price you can’t bea... See more
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Company details
Written by the company
Men's Clothing,Clothes & Fashion, Shop Hoodies Online. We work with emerging designers and brands worldwide, and together present collections of creative, trendy, high craftsmanship fashion on Kalesafe.com. Order issues, please contact our Customer service with your order number and tracking numbers, we will try our best to solve the issues. If you have any questions or concerns, please do not hesitate to contact us: service@kalesafe.com
Contact info
United States
- www.kalesafe.com
2.2
Poor
568 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is a complete CON
This company is a complete CON. They take your money and DO NOT send you the goods that you ordered. They send out wrongly labelled sizes. I ordered M they sent out and XL. The XL was smaller than an Extra Small. It took them 2 months to process the exchange and then at the end of it all they said they had no sizes left. Then they give you a refund but take off the delivery charges. So you end up with no goods and you have paid for the delivery. I must have sent about 30 emails and they just send out a standard reply.Nobody bothered to even read the contents of my email.
AVOID USING THIS COMPANY AT ALL COSTS.
THEY ARE A CON.
I GAVE THEM A ONE STAR BECAUSE THERE IS NO OPTION FOR A ZERO RATING.
THEY SHOULD BE BANNED FORM SELLING GOODS ON THE INTERNET
BE WARNED. COMPLETE CON ARTISTS.
I CANNOT STRESS STRONGLY ENOUGH ON HOW YOU SHOULD AVOID THESE PEOPLE.
September 12, 2023
Unprompted review
Reply from Kalesafe
Dear MAZHAR MAHMOOD,
We're truly sorry to hear about your recent experience with our company, and I'd like to extend my sincere apologies for any inconvenience you've encountered. We take customer feedback very seriously, and I'd like to address your concerns, although it appears that you haven't provided specific order information. Nonetheless, we'll do our best to help resolve the issue.
At Kalesafe, we strive to provide a seamless and satisfying shopping experience for all our customers. We understand how frustrating it can be to receive incorrect sizes, and I assure you that this is not the level of service we aim to provide.
To assist you further and rectify this situation, we kindly request that you provide us with your order details, such as the order number or the name associated with the order. This information will enable us to investigate the issue and take the necessary steps to make things right for you. Please feel free to contact our customer support team with the required information, and we will expedite the resolution process.
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087
We hope you'll give us an opportunity to rectify this situation and regain your trust as a valued customer. Thank you for bringing this matter to our attention, and we look forward to assisting you promptly.
The clothing was all paper thin and…
The clothing was all paper thin and looked like it was designed by a 3rd grader, nothing at all like what you see in the pictures, I’m sure they’re modeling someone else’s line of clothing! I normally wear a large but ordered an extra large to be on the safe side and what I ordered was loose wearing items anyway; a couple of the items were labeled 2X and even those would barely fit my teenage son! Unfortunately he refused to wear them because they were so lousy in looks and quality so now I’m stuck with them because you can’t reach any customer no service on the phone or the chat!!
August 18, 2023
Unprompted review
Reply from Kalesafe
Dear Daren,
We wanted to address the concerns you raised in your recent review about the quality and size issues with the item/s you received. Your feedback is important to us, and we strive to ensure that all our customers have a positive shopping experience.
We're truly sorry to hear that you encountered problems with your purchase. However, as you did not provide your order information in the review, it's challenging for us to locate your specific order and take immediate action. To better assist you, could you please provide your order number or the email address associated with your order? This information will help us investigate the matter further and resolve it to your satisfaction.
Please reach out to our customer support team through the contact information below so an action will be taken further regarding your concern.
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087
We are committed to making this right for you, and your satisfaction remains our top priority. Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to address your concerns.
First try with this company.
First try with this company. I will hold my comments an d wait for delivery. If all goes well they will receive my business.
September 8, 2023
Unprompted review
Reply from Kalesafe
Dear Floyd G Davis,
Thank you for taking the time to leave a review regarding your first-time order with us. We truly appreciate your business and your trust in our services.
We understand that waiting for your order to be delivered can be an exciting yet somewhat anxious experience, especially when it's your first time ordering from our site. We want to assure you that we are committed to ensuring your order reaches you promptly and in excellent condition.
Our team is working diligently to process and dispatch your order as quickly as possible. You can expect to receive regular updates and tracking information once your order is on its way. If you ever have any questions or need assistance with your order, please do not hesitate to reach out to our customer support team. They are here to assist you and provide you with any information you may need.
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087
We hope that the product you've chosen meets and even exceeds your expectations. If you have any feedback or thoughts about your shopping experience with us, we'd love to hear them. Your input helps us improve our services and products for all our valued customers. Thank you once again for choosing us for your shopping needs.
Product Cost.
Product-Cost. Good.
Delivery’s time. Ok.
Negative opinion. None.
May 18, 2023
Unprompted review
Reply from Kalesafe
Dear Walter Oblach,
Thank you so much for your wonderful review! It's incredibly rewarding to know that our products have met your expectations and have brought joy to your life. We take great pride in crafting items that not only meet but exceed our customers' needs and desires.
Have a great day!
Great looking attire that I’ve never…
Great looking attire that I’ve never seen before. The selection process in picking the correct item I wanted was a little difficult because the pictures didn’t have good definition in the small icons. All in all, I had no problem with the ordering process.
September 5, 2023
Unprompted review
Reply from Kalesafe
Dear Nathan Nakamoto,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
I always with kalesafe products..
I always with kalesafe products... i m very happy with kalesafe... i live in india.. but i always purchasing this site
September 5, 2023
Unprompted review
Reply from Kalesafe
Dear Abdul Razak,
Thank you so much for taking the time to share your positive feedback about our items! We are thrilled to hear that you are enjoying your purchase and that it has met your expectations. 😊 Your satisfaction is our top priority, and it's incredibly rewarding to know that our products have brought value to your experience.
Have a great day!
I'm afraid I agree with Duane
I'm afraid I agree with Duane. The trousers I ordered for my husband fit me, and the top looked so good in the picture but when it arrived it was shapeless and as for the suede elbow pads, well if my husband had elbows where your company has put them I'm sure he was related to an alien! Very, very disappointing I would never waste money with your company again.
September 4, 2023
Unprompted review
Reply from Kalesafe
Dear Mabel,
We sincerely apologize for the inconvenience you've experienced with your recent purchase. We take feedback seriously and are committed to resolving any issues promptly.
However, we couldn't locate your order in our system, as you didn't provide your order information in your review. To assist you effectively and resolve the issue regarding the item not being as described, we kindly request that you share your order details, including the order number, date of purchase, or any other relevant information. This will enable us to identify your specific order and take appropriate action.
Your satisfaction is our top priority, and we want to ensure that we address your concern thoroughly. Once we have your order information, our customer support team will promptly investigate the issue and work toward a satisfactory resolution. Please reach out to our customer support team through the contact information below.
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087
We appreciate your understanding and patience as we strive to improve your shopping experience with us. We look forward to hearing from you soon and resolving this matter to your satisfaction.
I'm in Namibia I got my order today…
I'm in Namibia I got my order today which I ordered on 23 July 2023 and the materials is very low quality ,wrong size for all products I'm very disappointed when I trying to fit in sandal it got broken shame
August 28, 2023
Unprompted review
Reply from Kalesafe
Dear Christian Namufinda,
We sincerely appreciate your feedback and are genuinely sorry to hear about your disappointing experience with our product. We apologize for any inconvenience caused by the poor quality of the item as well as the issue with sizing.
However, since you haven't provided your order details, it's challenging for us to address your concerns directly and take appropriate actions to rectify the situation. We genuinely want to make things right and ensure your satisfaction with our products.
We kindly request that you reach out to our customer support team with your order information so that we can promptly investigate the matter and assist you with a solution that meets your expectations. Your experience is important to us, and we want to ensure that we resolve this matter in a way that leaves you satisfied.
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087
We value your business and want to regain your trust. Please accept our apologies for any inconvenience you've faced, and we look forward to the opportunity to make this right for you. Thank you.
Cheapest shorts I have ever seen
Cheapest shorts I have ever seen. All the pockets literally fell apart the first time I put my hands in them. After the price of shipping I could have bought a real pair of 511's. Do not waste your money on these clothes. Customer service is a joke.
August 28, 2023
Unprompted review
Reply from Kalesafe
Dear Duane Anderson,
We want to express our sincere gratitude for taking the time to share your feedback with us regarding your recent purchase. We're truly sorry to hear about your disappointment with the quality of the item and your concerns about the shipping fee.
We understand how crucial it is for our products to meet your expectations in terms of quality, and we deeply apologize for any frustration caused by the item not living up to your standards. Your feedback is invaluable in helping us identify areas for improvement, and we will be addressing the quality issue with our manufacturing team to ensure that such instances are minimized in the future.
Regarding the shipping fee, we understand that cost is an important consideration for our customers, and we strive to provide transparent and competitive shipping rates. We appreciate your feedback in this regard and will certainly take it into account as we review our shipping policies.
Please reach out to our customer support team through the contact information below and indicate your order number so an action will be taken further regarding your concern.
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087
We genuinely value your patronage and hope that you'll consider giving us another chance to provide you with a better experience. We're committed to your satisfaction, and we're here to assist you every step of the way.
Thank you.
Only complaint I have is that the…
Only complaint I have is that the checkout process was confusing and caused me to get numerous emials regarding not having checked out.
August 21, 2023
Unprompted review
Reply from Kalesafe
Hi Customer,
Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message so that we can assist you properly.
You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087
Thank you.
Easy to order but delivery charge far to expensive.
The ordering was simple and straightforward but after agreeing payment,I was stunned to see the £9-00 delivery charge for one pair of shorts,irrespective of the good discount on the product,would be wary of ordering again.
August 20, 2023
Unprompted review
Reply from Kalesafe
Hi Cameron Turner,
We sincerely apologize for that. Please understand that the shipping fee usually depends on the weight, quantity, and distance of the delivery address. But you can avail of free shipping if the total amount of the items you'll going to purchase is worth exactly or over $99.
Thank you!
made it easy and good prices
August 14, 2023
Unprompted review
Reply from Kalesafe
Hello BOB & SANDY loving GOD again,
Thanks for your support and feedback to us. It is our pleasure to provide the best service for you. Hoping for your next purchase, dear.
Have a wonderful day dear!
Poor quality products and sizing not realistic
I ordered some nice looking T shirts from this outfit.
What arrived was a very poor quality product, much smaller than the size I expected.
The complaints page on their website doesn't work, and there was no paperwork with the order for the returns process, so it's almost impossible to return any items.
DO NOT BUY FROM THIS COMPANY, IT'S A RIP OFF
August 18, 2023
Unprompted review
Reply from Kalesafe
Hello Glyn Harris,
Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.
You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087
Thank you.
Easy purchase process from an overseas buyer
The website was very easy to use with a good range of items in various colours and sizes to choose from, even the items in sale. The pricing was good even taking into account the shipping to Australia. Hope to purchase more items in the future.
August 15, 2023
Unprompted review
Reply from Kalesafe
Hello Bill,
Thank you so much for sharing your wonderful experience with us. We will improve our service by applying all the wonderful feedback like yours, dear.
Hoping for your next purchase dear.
Have a wonderful day!
Large selection of mens outerwear
Large selection of mens outerwear, both the sizes and color options
August 13, 2023
Unprompted review
Reply from Kalesafe
Hello Michael Mallette,
Thank you so much for sharing your wonderful experience with us. We will improve our service by applying all the wonderful feedback like yours, dear.
Hoping for your next purchase dear.
Have a wonderful day!
AFirst times a new customer I just ordered one…
As a new customer I just ordered one item to see how things worked. The order arrived on time and I am pleased with the item and have put in an order for more.
August 4, 2023
Unprompted review
Reply from Kalesafe
Hello John Garland,
Thank you so much for the heart-melting feedback you have given to us on Trustpilot and thank you for sharing your wonderful review. Your response will help us to improve our service.
Have a wonderful day dear!
I ordered 3 pairs of shorts
I ordered 3 pairs of shorts, all Size 'L'. I received one pair size 3XL, one pair 2XL, and one pair that had no size on them (there was no label and none on the cellophane packaging). The 3XL & 2XL must have been boys' sizes, as they were extremely small. I usually take a USA Size 12 Women and the only pair that fit were the unlabeled ones. The material was also very, very cheap on all 3 pair and looked like they would fall apart with one wash. It should be noted the 2 labeled shorts both indicated 'Hand Washing' ... really, in this day & age. Very cheap, 'Made in China' quality. AVOID this company's products at all costs!!
August 11, 2023
Unprompted review
Reply from Kalesafe
Hello Linda Wiggins,
Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.
You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087
Thank you.
At last clothing that cater for the tastes of modern living people
At first I was hesitant so I ordered one item to gauge the quality fit and delivery. I am so impressed I have ordered more and will continue to patronise this brand. Styles are great.
August 3, 2023
Unprompted review
Reply from Kalesafe
Hello Douglas Riley,
Thank you so much for sharing your wonderful experience with us. We will improve our service by applying all the wonderful feedback like yours, dear.
Hoping for your next purchase dear.
Have a wonderful day!
Easy to order and good variety..looking…
Easy to order and good variety..looking forward to getting them to see if worth the money
August 4, 2023
Unprompted review
Reply from Kalesafe
Hello Darren Cusanelli,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Hoping for your next purchase dear.
Have a wonderful day!
Wrong delivery and poor service/ aftersales
I bought 2 shorts and 3 shirts. 1 short was good and 1 was much too small (so not a little) despite I ordered the same sizes.
Same with the shirts (1 good, 1 much too small). Third shirt was an Italian football shirt that I did not order.
So only 2 of the in total 5 articals are correct but also a poor quality. They only give $34 back instead of $ 87 This $ 87 is only the price for the wrong articals so at the end a very expensive shirt and short.
Also on the website is a free sending but during payment they calculate for transport.
Summary: bad quality, wrong delivery, very poor service so my advice: DO NOT BUY with Kalesafe, not safe at all.
July 23, 2023
Unprompted review
Reply from Kalesafe
Hello Jan Panhuis,
Please accept our sincerest apology for this. Please let us help you and let's fix this. Please send us a message with your order number and email address so that we can assist you properly.
You can contact us here:
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087
Thank you.
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