KALIBRE  Reviews 

569
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Awful customer care. I ordered 4 tops all sent back due to size I payed for first class delivery on the 23rd February and was delivered and signed for on the 25th February. However they are claiming t... See more

Rated 5 out of 5 stars

I just can’t compliment this brand enough. The bloke (didn’t quite catch his name, apologies) who runs the business/instagram couldn’t help me enough, took on board ALL of my questions and responded... See more

Company replied

Rated 5 out of 5 stars

Customer service communication is top notch. Messaged them about an item, they replied letting me know when it's in stock, they'll personally let me know too. Clothing is top quality stuff, perfect... See more

Rated 5 out of 5 stars

Polite and quickest online website return… Best and quickest online website return service I’ve experienced. I sent an email about VAT refund expecting to hear within 24 hours as Kalibres policy st... See more

Company details

  1. Clothing Store

Written by the company

We specialise in minimalistic designs using only the highest quality fabrics available.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

569 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(569)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful customer care

Awful customer care. I ordered 4 tops all sent back due to size I payed for first class delivery on the 23rd February and was delivered and signed for on the 25th February. However they are claiming they have not received the items even though I have pictures evidence and a pin location of where the parcel was dropped. I Have spoke to a person called Harry who first responded when I asked how come I hadn’t been refunded and he claimed that they had not received the parcel however I have since sent him all the pictures tracking reference and mentioned that the Royal Mail have looked into it and the pin location says it was dropped and delivered to their location and so on and surprise surprise he has now gone silent after more messages from myself. I don’t normally write reviews however I have never really dealt with such a shambolic company. I have now got PayPal involved and hopefully I will get my money back. You can tell this is a small company just in the way they conduct themselves and it’s a shame cause through my own experience is that good service gains repeat business.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Love the brand but they’ve not released…

Love the brand but they’ve not released nothing for months and have done zero stories or updates and Don’t do any stories looks like the owners are more concerned about their other company hera, shame as kalibre has huge potential to be the next Arne

April 16, 2025
Unprompted review
Rated 1 out of 5 stars

Awful quality and even worse service

Bought one of their men’s coats, awful quality and fit, returned it within a few days and had it signed for on the 10th Feb, (19 days ago) I’ve emailed them a couple of times and messaged them on instagram with no response and I’m non the wiser of what’s going on! Awful quality and awful service! Will not be going back and do not recommend. Also this is the first negative review I’ve ever written, I’m lost for words and the lack of customer service and felt compelled to write this because I’m not sure what else to do, to get my money back!! AVOID!

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Quality

Fantastic quality clothing. Been a customer of Kalibre for a while now and keep coming back!

Every product they produce is incredible. One of the best brands out there!

May 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent top

Bought a black open collar shirt a few weeks back which is stunning. Really good fit, comfy and just looks brilliant

May 26, 2024
Unprompted review
Rated 5 out of 5 stars

I only ordered last night at 9:56 pm …

I only ordered last night at 9:56 pm and my delivery was here in less than 15 hours the next day ! which I didn’t expect so was a nice suprise, it did not disappoint! The material and quality is unreal I wish I ordered more than a twin set now amazing brand and will be ordering lots more in the future

Also even the attention to detail on email and packaging was spot on felt personal and a lot of care went into both 👌🏾
So glad my brother showed me your brand ! We are now both huge fans

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Quality and Service at…

Exceptional Quality and Service at kalibre

I recently purchased from them, and I am thoroughly impressed!

The quality and fit of their products are impeccable—truly, they have mastered their craft. Every item I ordered felt tailor-made, showcasing the excellence and attention to detail they put into their work. It's rare to find a brand that excels in every aspect of what they offer, but kalibre does just that.

Additionally, their customer care team is outstanding. They were not only helpful but also quick to respond, making my shopping experience smooth and enjoyable. It's refreshing to see a company that values customer satisfaction as much as the quality of their products.

For anyone looking for top-notch products combined with great customer service, I highly recommend kalibre. They’ve earned a loyal customer in me, and I look forward to my next purchase!

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great brand

Great brand, made multiple purchases from here and always received a great service and even better product!

Thank you

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Honestly the best fitting chinos I’ve…

Honestly the best fitting chinos I’ve ever owned. Going to have to reload in every colour. Well played guys 👏👏👏

April 24, 2024
Unprompted review
KALIBRE  logo

Reply from KALIBRE

Hi, we are glad you like the como Chinos , thank you for taking the time to leave us a review .. it’s very much appreciated Wishing you a lovely day! KALIBRE Customer care

Rated 5 out of 5 stars

Ordered two Aintree Polos and two…

Ordered two Aintree Polos and two Luxury Cotton 1/4 Zips. Quality is unreal.

April 15, 2024
Unprompted review
KALIBRE  logo

Reply from KALIBRE

Hi, thank you for taking the time to leave us a review .. it’s very much appreciated Wishing you a lovely day! KALIBRE Customer care

Rated 5 out of 5 stars

Great trousers!

Great fitting trousers. Smart, tapered (not skinny), clean aesthetic. Would recommend.

April 11, 2024
Unprompted review
KALIBRE  logo

Reply from KALIBRE

Hi Edward thank we are happy to hear you love our como chino trousers. it’s very much appreciated !

KALIBRE Customer care

Rated 2 out of 5 stars

Poor returns service

No incentive to buy again from here after not offering an easy returns service and at cost to the customer. Not likely to buy from them again.

March 15, 2024
Unprompted review
KALIBRE  logo

Reply from KALIBRE

Hi Darren , We are sorry that you feel this way, we do clearly advertise our returns policy on our website, we also require all customers to agree to our terms and conditions at the point of sale which also includes agreeing to our returns policy. We will take on your feedback and relay to the relevant teams as we are constantly reviewing our policies.

Thank you

Dominic Head of customer care

KALIBRE

Rated 1 out of 5 stars

Only giving a 1 star because 0 isn’t…

Only giving a 1 star because 0 isn’t available

Poor quality & sizes are way off

March 21, 2024
Unprompted review
KALIBRE  logo

Reply from KALIBRE

Hi ,

Unfortunately this review isn’t consistent with your experience.

You was more than happy with the quality of the item until we refused to give you a exchange due to you contacting us for the first time 7 weeks after placing your order,which unfortunately left you outside the Returns / exchange policy by a considerable amount.

Thank you

KALIBRE

Rated 5 out of 5 stars

Great company and service

Great company and service. Clothing is all fantastic quality.

March 13, 2024
Unprompted review
KALIBRE  logo

Reply from KALIBRE

Hi, thank you for taking the time to leave us a review .. it’s very much appreciated Wishing you a lovely day! KALIBRE Customer care

Rated 5 out of 5 stars

Great quality

Great quality, comfortable and breathable clothes! Highly recommend!

March 6, 2024
Unprompted review
KALIBRE  logo

Reply from KALIBRE

Hi, thank you for taking the time to leave us a review .. it’s very much appreciated

Wishing you a lovely day!

KALIBRE Customer care

Rated 5 out of 5 stars

Humble and giving owner

Met the owner while on vacation and he was so genuine and kind. I approached him, asked where he got the shirt he was holding (because I’m always looking for clothes for my boyfriend) and he told me it’s from his clothing company. The next day we met him at the same spot and he ended up giving us a bag of clothes he used for a photo shoot. He was very humble, giving, and I really appreciate his kindness in gifting us some high quality pieces (I’m a seamstress and the stitching is very well done) thank you thank you thank you!

March 6, 2024
Unprompted review
KALIBRE  logo

Reply from KALIBRE

Hi Julia ,

Thank you for the kind review,hope you like the clothing

Wishing you a lovely day!

KALIBRE Customer care

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