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Kaplan International Languages Reviews 

3,917
•
TrustScore 4.5 out of 5

4.5

Language Course Provider
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Review summary

Created with AI, based on recent reviews

Considering 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the teachers are incredibly supportive, friendly, and genuinely dedicated to helping everyone successfully improve their English language skills. People also deeply love the wonderful school locations and the amazing chance to meet fantastic friends from all over the world during their studies. Some reviewers were not happy with organizational issues, noting recurring problems regarding accommodation management and administrative support during their stay. Additionally, a few people felt frustrated by mixed class levels or particular teaching styles that did not always fit everyone's specific learning expectations.

What people talk about most

Staff

Customers had positive experiences with staff, frequently noting that teachers and team members are amazing,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting memorable learning moments, engaging... See more

Location

Consumers find location to be positive, highlighting great central spots and beautiful cities like Edinburgh,... See more

Service

Clients share positive opinions on service, highlighting that the school is reliable and very pleasant with... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that the company and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From my experience, Kaplan is the best place when it comes to learn English. The teachers are very competent and patient with your learning process, they will motivate and encourage you to talk every... See more

Rated 5 out of 5 stars

Everyhing was exellent. Thanks for your help and kind behaviours. You supported us for everything. Teaching method, social enviroment and also trip activities were perfect. You did everything to impro... See more

Rated 5 out of 5 stars

My experience at Kaplan school in Liverpool, was great, the teacher are good and nice, approachable, willing to help you with your questions and inquiries about your learning. It’s a very good place t... See more

Company replied

Rated 5 out of 5 stars

I would like to sincerely thank you for giving me the opportunity to join the summer program. It was a wonderful experience — I learned a lot, met amazing friends, and improved my English and confi... See more

Company details

  1. Language Course Provider
  2. also in
  3. Educational Institution
  4. English Language School
  5. Language School

Written by the company

The world's language school. We believe in the power of language education to build connections, forge opportunities and enrich lives. We offer English, French, and German courses in spectacular locations across the world. Let us help you go further with languages. Now owned by Inspirit Capital. Use of Kaplan brand under license.

Guaranteed Progress with Intensive English Courses

Advance At Least One Level Every 10 Weeks

Advance At Least One Level Every 10 Weeks
If you switch to an Intensive English course of 10 weeks or more, we can guarantee you will improve your English by at least one level of fluency in one of our US, UK, Canada or Ireland schools. If you don't, we'll give even give you an extra four weeks of tuition absolutely free. Terms and conditions apply

Find Out More About Guaranteed Progress at Kaplan!

Have your mind set on coming back? Get in touch for a free consultation, and let's find the right course to continue your journey with English.

Get In Contact Now To Book As Alumni!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.5

All reviews

(3,917)

365 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I’ve had a great experience at Kaplan

I’ve had a great experience at Kaplan! The teachers are friendly, professional, and always willing to help. The classes are interactive and enjoyable, and I’ve had the opportunity to improve my English while meeting people from different countries. The staff is also very helpful and welcoming. I highly recommend Kaplan to anyone looking to improve their English and have an amazing experience in Chicago.

October 5, 2026
Unprompted review
Rated 5 out of 5 stars

Kaplan Vancouver

I was in Kaplan Vancouver. It was a very great experience and the staff is very nice and helpful. I highly recommend it.

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

Nice school

Nice school, all peoples from kaplan very friendly!
We have a lot of activities, make tripps together etc. Very good organisation!

October 14, 2026
Unprompted review
Rated 5 out of 5 stars

Kaplan Bournemouth is more than just a…

Kaplan Bournemouth is more than just a school. From the first day, I felt welcomed. My teachers were so patient and they made every lesson fun and useful. The school is only a few minutes from the town centre and the beach, so you can study and enjoy at the same time. I made friends from different countries and my confidence in speaking English is much better now. I will never forget my time there.

October 14, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks for everything

My experience at Kaplan Bournemouth was amazing. The teachers are very friendly and helpful, and the school is in a perfect location close to the beach. I improved my English a lot and met great friends from all over the world. I highly recommend i

October 14, 2026
Unprompted review
Rated 1 out of 5 stars

I don't recommend this experience

I don't recommend this experience. It's far too expensive for what it is.

The classes aren't interesting. I went to Kaplan to improve my English, especially my grammar, but the only thing we do in class is have conversations. The teachers are nice, but far from professional.

They advertise small classes (maximum 12 students), but I ended up in classes of 22 students where we had to sit two to a table.

The cafeteria food is terrible—just fries, pasta, burgers, or tacos. Nothing healthy and no variety at all.

I stayed with a host family to improve my English, but the family didn't say a word to me. I ate alone after they had all gone to their rooms, and the parents didn't speak English very well, so I couldn't make any progress. However, the house was clean, and the meals were neither good nor bad; they were acceptable.

In conclusion, I absolutely do not recommend this experience as it is far too expensive and full of lies from the salespeople, but in the end, there was nothing to show for it.

October 12, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experience

I can only strongly warn anyone against booking with this provider. I worked extremely hard for months to save up for this LA language trip, prepared everything meticulously, and was ready to go three days before departure.
Then, just three days before my flight (!), they suddenly informed me that the housing option I had specifically booked was no longer available. Instead of honoring our contract, they attempted to force me into an opaque, completely unvetted apartment in a location far away (Downtown Santa Monica instead of Westwood). They provided virtually no transparency, no detailed info, and zero pictures regarding the safety or living conditions of this replacement—a completely unacceptable and risky situation, especially for a solo traveler.
This is not customer service; it is a total organizational failure and a severe breach of contract. They clearly gamble on customers giving in out of desperation right before their trip.
Absolute disappointment, zero reliability, and a complete nightmare. Anyone who books here is taking a massive gamble with their money, time, and personal safety. I demand a full, immediate refund and strongly advise everyone to stay far away from this company.

October 10, 2026
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hello, thank you for sharing your feedback. We are sorry to hear about your disappointment and the stress caused by the last-minute change to your accommodation, especially given the time and effort you invested in planning your trip.

Unfortunately, due to unforeseen accommodation availability issues, we were unable to provide your originally booked residence in Westwood. We understand how frustrating this must have been so close to your departure.

However, we would like to clarify that an alternative residence in Santa Monica was arranged, and information about the accommodation, including photographs and relevant details, was shared with our Customer Care team.

Following your concerns, we also accommodated your request to postpone your course start date to 24 October, with both our School and Accommodation teams making the necessary arrangements.

We encourage you to contact our Customer Care team directly so we can review your booking status and discuss any outstanding concerns.

Kind regards,
The Kaplan Team

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