Kaplan International Languages Reviews 

3,755
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and teachers for their professionalism, competence, and supportive approach, which significantly aids learning and fosters a positive environment. Many people report substantial improvement in their English skills and increased confidence, highlighting the effective teaching methodologies and engaging lessons. The school's location is also frequently viewed as excellent, offering easy access and proximity to local attractions. However, some customers noted concerns regarding teacher quality consistency and administrative processes, including scheduling and accommodation. A few also desired more social events and opportunities for interaction.

What people talk about most

Staff

Customers had positive experiences with staff, with many reviewers praising the teachers for being... See more

User experience

Clients share positive opinions on user experience, with many describing it as wonderful, amazing, and the... See more

Location

Reviewers mention positive feedback about location, highlighting that many schools are situated in beautiful... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing profound dissatisfaction... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism of teachers and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent school with high professional teachers! I spent two weeks at Kaplan Manchester International and I will remember them as one of my best studying holidays in UK! I learned a lot and my Englis... See more

Rated 5 out of 5 stars

My experience at Kaplan Liverpool 30+ was amazing! I spent 6 weeks there and really improved my English and gained a lot of confidence. No negative points at all! Big thanks to the whole Kaplan L... See more

Rated 5 out of 5 stars

My experience was amazing! The school is in a great location, close to most of Liverpool’s main tourist attractions. The team is fantastic, especially teacher Katie — she’s the best teacher I’ve ever... See more

Rated 5 out of 5 stars

From my experience, Kaplan is the best place when it comes to learn English. The teachers are very competent and patient with your learning process, they will motivate and encourage you to talk every... See more


Company details

  1. Language Course Provider
  2. Educational Institution
  3. English Language School
  4. Language School

Written by the company

The world's language school. We believe in the power of language education to build connections, forge opportunities and enrich lives. We offer English, French, and German courses in spectacular locations across the world. Let us help you go further with languages. Now owned by Inspirit Capital. Use of Kaplan brand under license.

Guaranteed Progress with Intensive English Courses

Advance At Least One Level Every 10 Weeks

Advance At Least One Level Every 10 Weeks
If you switch to an Intensive English course of 10 weeks or more, we can guarantee you will improve your English by at least one level of fluency in one of our US, UK, Canada or Ireland schools. If you don't, we'll give even give you an extra four weeks of tuition absolutely free. Terms and conditions apply

Find Out More About Guaranteed Progress at Kaplan!

Have your mind set on coming back? Get in touch for a free consultation, and let's find the right course to continue your journey with English.

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.4

All reviews

(3,755)

341 reviews in the last 12 months

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Rated 5 out of 5 stars

I would like to share my experience…

I would like to share my experience with Kaplan, which was simply magnificent and outstanding. The quality of the courses is excellent, and the teachers are, overall, highly qualified and dedicated. (With the exception of one teacher whose teaching style is quite particular and who does not always adapt her lessons to the level of the class.)
Beyond the classes, it has undoubtedly been one of the best human experiences of my life. You meet people from all over the world, all united by the same goal: learning English. You build strong and lasting connections, and Kaplan greatly contributes to creating this international, supportive, and motivating environment.
I completed three weeks of intensive courses, and the experience was so enriching that I am coming back for three months to further improve my English.
Thank you, Kaplan, for this exceptional adventure!

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Unexpectedly gorgeous

I really appreciated this experience because it gave me a lot of self-confidence, as it was the first time I'd been alone away from home for a long period. The school was like a second home where I was able to meet lots of new friends from all over the world while learning English.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Dear Team

Working as a Senior Account Executive at Kaplan International Languages, in Barcelona, has been an incredibly rewarding experience. I had the pleasure of collaborating closely with both the European Sales Manager and the Global Sales Manager—two exceptionally knowledgeable and inspiring professionals. Learning from them was a privilege, and their guidance played a key role in helping me consistently achieve my monthly targets.

I was also supported by a fantastic team whose dedication and positive energy made every challenge easier to overcome. The combination of strong leadership, teamwork, and a motivating environment made my time at Kaplan truly outstanding.

I’m grateful for the growth, the results, and the people who made this journey so special.

February 11, 2026
Unprompted review
Rated 4 out of 5 stars

I loved the experience and hope to have time to comeback


I loved the experience and truly hope to have the opportunity to come back. I would just recommend improving the accommodation organisation, as in my personal experience a few inconveniences occurred. They were solved on Monday, but since I arrived on Saturday, my first days were affected and there was no solution available until the start of the week.
I also heard several negative experiences from classmates staying in family homes, which is not ideal for the school’s reputation.
Finally, it seems that the course price varies depending on the student’s country of origin, and this made me feel that I may have paid more than others.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

i bought an online course from Kaplan…

i bought an online course from Kaplan international, i paid, but no one contacted with me yet, i dont have any information, i dont know how can access this course, i sent a lot of emails but they never gave answer.

Update :
They contacted with me and fixed my problem. They were very kind and helpful. Because of the issue, they also gave me extra lessons as a gift.

Thank you very much to Aslı the Turkey representative, and to the whole Kaplan team.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for everything

It was really a wonderful experience, and I feel the teachers here always give more than what they should. You really care about the students and this made a big difference for me.

John, your IELTS techniques is very strong and helpful. I learned a lot from your classes.
Alison, your classes are always fun and you push us to improve even when we feel tired.
Dani, in class you feel like one of our friends, your way of teaching is very comfortable and easy to understand, and you are really good teacher.
Oliver, you are all-in-one teacher and always help with anything we need, and your explanation is very clear.
Aisha, you only taught me for one week but you was more than wonderful. I will not forget when you helped me and my friend outside Kaplan when we was in a difficult situation, and you calmed us down.

And of course I will not forget the first aid team, Alya and Awadh. You help anytime and anywhere, and your attitude is always very kind.

Thank you again for everything.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

I really liked it

I really liked it. Since I arrived, I felt a very good, very professional accompaniment and since then it has been with transparency, respect and clarity, something that I personally like very much. Talking about school. I liked it since the student teachers. The day trip that took place during my stay were very unforgettable for me and always the

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

BEAUTIFUL MEMORIES in Kaplan

I can’t forget when we went to the Madison pub and went ice skating. I really loved it.
Even after my classes finish, I’ll still remember those moments.

November 24, 2025
Unprompted review
Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with the Kaplan Test of English. My test was marked as an invalid attempt due to secondary camera orientation and an alleged plagiarism issue, even though I followed the setup to the best of my understanding and did not cheat or copy content.
This was my first remotely proctored test, and the process was extremely confusing. I was later told that a 360-degree room scan was required, but I do not recall receiving clear prompts during the test. The camera issue also appears to be technical, yet the responsibility was placed entirely on me.
The appeals process requires a £30 fee, which is difficult for students already under financial pressure. Because of this outcome, I missed my university deadline and had to stop my education loan process.
I strongly advise future test takers to read every instruction very carefully and consider alternative English tests if deadlines are critical.

December 7, 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hi Dev, could you get in touch to discuss your concerns directly? From our records we're not sure you're a former student of ours, but we'd like to clear up any confusion and see if there's any way we can help. . Please send your student ID to ki.feedback@kaplan.com and we’ll be in touch shortly.

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