Absolutely can not fault them. Not just the superb quality of the backdrops (I ordered 4 big custom ones) but the speed of delivery and the amazing customer service I have received from Vina. I will b... See more
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I am so incredibly impressed with Kate Backdrop! Out of about 10 very well known global brands for printing graphics and backdrops, Kate Backdrop was the only company to stay with the charity until th... See more
Kate Backdrops made fourteen families VERY HAPPY this Christmas. My husband and I purchased four Christmas-themed backdrops and invited friends and family to come get their "Christmas Card" photo done... See more
We paid for the rush delivery, but it didn't seem worth it since it arrived right around a normal delivery time. One backdrop was of a large balloon garland and I'm not sure if it was AI-generated,... See more
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Company details
About Kate Backdrop
Written by the company
Welcome to Kate Backdrop, where we specialize in creating stunning microfiber printed backdrops that bring your photography to life! Our collection includes a wide range of photo backgrounds, props, and stands, along with seamless paper backdrops.
Looking for something unique? We offer custom-designed backdrops perfect for birthdays, events, and wedding photo booths. Plus, for those seeking an artistic touch, we craft hand-painted backdrops tailored to the needs of professional photographers.
Contact info
United States
- support@katebackdrop.com
- www.katebackdrop.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
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Photography Backdrop
The backdrop worked well for my photography studio. It is great quality, portable and low maintennce.
December 3, 2024
Great Quality for all Events Love these
November 19, 2024
Where is my backdrop?
Ordered 3 RTS backdrops more than a month ago... only 2 have come and the last one still says a label is being made for it... reached out to Kate backdrop and no one has responded
December 2, 2024
Reply from Kate Backdrop
Thank you so much for reaching out and sharing your feedback with us. We sincerely apologize for the delay in the delivery of your backdrop. We understand your frustration, and we’ve already reported this issue to the relevant department for investigation and improvement.
Additionally, we have attempted to contact you via email to offer the best possible solution for your situation. However, we did not receive your previous email. Could you kindly confirm whether you have sent it to support@katebackdrop.com? This will help us ensure that we assist you promptly.
Thank you for your patience, and we look forward to resolving this issue for you as soon as possible.
Backdrops are mostly great, points are worthless/expensive to redeem
Most backdrops are very good quality. Some have had the image improperly stretched, which makes them not useable. Also the points you collect are really annoying to use. You can get a free backdrop with points, but can't redeem the "free" backdrop if you have a sale item in your cart so they then require you to pay for separate shipping. Also make sure you keep track of what you order because I have ordered multiple items and realized months later that I never received one of the items, but was never rebated or contacted. After calling the company, I was notified that they had run out of the item but never reached out to me to let me know or rebate me.
December 2, 2024
Reply from Kate Backdrop
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you’ve experienced and truly appreciate your valuable suggestions. Your insights help us identify areas for improvement, and we’ve already forwarded your concerns to the relevant departments to enhance our service and processes.
We have also reached out to you via email to provide the best possible solution for your concerns. Please rest assured that we are committed to resolving these issues promptly and ensuring your satisfaction.
Thank you for your understanding and continued support. If there’s anything further we can assist you with, please don’t hesitate to let us know.
this was my first order with Kate's.
this was my first order with Kate's.
easily ordered, even during a holiday/sale.
tjey said 2 weeks delivery and came earlier.
i ordered the regular material and was brought to tears at the vivid color and picture quality. will order more, soon.
December 2, 2024
We love this backdrops the fabric it's…
We love this backdrops the fabric it's amazing
December 2, 2024
The selection was great
The selection was great. Wish the shipping time was quicker.
December 2, 2024
Great Quality
love the solid red color perfect blend for my holiday shoot look forward to buying more colors in the future
December 22, 2024
Unprompted review
The quality is fabulous and it looks so…
The quality is fabulous and it looks so elegant
November 15, 2024
Quality product and quick delivery…
Quality product and quick delivery time!
Plenty of backdrops and floor mats to choose from. So many it was hard to pick just one!
October 17, 2024
BEAUTIFUL backdrop
Item shipped in time. BEAUTIFUL backdrop. Literally flawless. I’m addicted now 😬
November 15, 2024
Red Truck backdrop was a hit
I ordered the Red Truck Christmas backdrop for Pet Photos with Santa fundraiser and it was a hit! Great looking realistic scene everyone loved! Good quality product. I will be using it for other Christmas shoots next year for sure.
November 16, 2024
I’m so impressed with these backdrops…
I’m so impressed with these backdrops I’ve bought 4 or 5 recently
November 16, 2024
Great background at a great price
Great background at a great price. My client loved it.
November 16, 2024
Highly Recommend!!!
I had a great experience. I was very pleased to see so many beautiful backdrops. The quality was amazing. I look forward to ordering again. I highly recommend Kate Backdrop. You have a customer for life.
November 30, 2024
Awkward AI-Generated Images?
We paid for the rush delivery, but it didn't seem worth it since it arrived right around a normal delivery time.
One backdrop was of a large balloon garland and I'm not sure if it was AI-generated, but some of the balloon images were oddly shaped (ovals) and others seemed to have baseball stitching in the middle, which seemed like an AI glitch. It was too late to purchase a replacement, but the backdrop image was too unusual to use. We will need to return it.
November 28, 2024
Reply from Kate Backdrop
Thank you for your valuable feedback. We’re truly sorry to hear about the issues you encountered with your backdrop and the delivery time.
To help us better understand and address the problem, could you please provide photos of the backdrop, especially highlighting the areas with the balloon shapes you mentioned? This will allow us to investigate further and share the information with our design team for improvement.
We will also be reaching out to you via email to assist with the return process and ensure that a satisfactory solution is provided. Please rest assured that we are committed to resolving this issue and ensuring your satisfaction.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
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