Katie Barnes Tool Range & Education Reviews 

221
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the professional tools and equipment, noting how incredibly helpful the educational masterclasses and staff members are during training. People also deeply appreciate the wonderful supportive online community and the consistently prompt customer service provided by the dedicated team. Though some customers noted occasional issues with product quality, such as defective items breaking down or failing to work properly after a short time. Some people were also quite dissatisfied with the strict return policy and the difficult experience of obtaining refunds for faulty purchases.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that everything they have purchased has been durable,... See more

Quality

People report positive experiences with quality, highlighting that the tools and electrical items are... See more

Staff

Reviewers mention positive feedback about staff, highlighting that consumers find the team incredibly... See more

Customer service

Customers had positive experiences with customer service, frequently describing it as second to none and... See more

Service

Consumers find service to be a source of great satisfaction, frequently praising the fantastic and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fantastic desk lamp, bargain in the sale, only loses 1 star as the base pole is not movable , would be good if you could twist it so it has 360° movability. Fast delivery and good settings on brightne... See more

Rated 5 out of 5 stars

Always a fantastic experience with Katie Barnes tool range, I’ve done courses, I’ve purchased big life changing products for my beauty business, I’ve tried things and stepped out of my comfort zone.... See more

Rated 5 out of 5 stars

From start to finish - top service! Their social media approach focuses so well on how to's and why you need their products without being pushy or salesy. They also respond to every comment which is... See more

Rated 5 out of 5 stars

Russian manicure in person course The course was taught at kb hq, with kucy price being the educator. Lucy was so full if knowledge, and made me feel at ease. No question was a silly question... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

221 reviews

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Hasn’t replied to negative reviews

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4.3

All reviews

(221)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

By far the BEST company

By far the BEST company! Katie's a lifesaver. My skills have definitely improved since using the efile bits. Iems always shipped & received fast. And quite often you'll get something extra 🙌🩷

November 24, 2025
Rated 5 out of 5 stars

Excellent

Love love love Katie Barnes tools and accessories and courses. Taking the lead as a nail tech herself she is very aware of nail tech and business needs - cant fault any goods Ive purchased so far.

November 24, 2025
Rated 5 out of 5 stars

Great service… and experience

Great company the deals and service from the staff u get is outstanding love all the equipment and packaging love katie barnes products a million percent i would recommend them to any nail tech starting out xx

November 24, 2025
Rated 5 out of 5 stars

The products are fantastic

The products are fantastic. Supportive people. Lots of fab deals and the products are all stylish. Will defo be buying more. Waiting for my dust collector to turn up cant wait x

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

You won't be disappointed investing in Katie Barnes Tools

I've been using the KB range for over 2 years, I have most of their manual and efile tools, along with the efile and I've completed many educational programmes. Customer service has always been excellent, my efile has been for a repair and service and I cannot fault them.
The loyalty points programme is amazing, along with tenner tuesday, our favourite day of the week and the brand ambassadors put out excellent educational content.
I'm happy and proud to use Katie Barnes Tool Range and to be part of an incredible community.

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

Awful customer service and communication

I emailed this company and asked all the questions that was necessary to me for me to book with them, they have no contact number so I had to communicate via email they failed to mention that u need to buy their expensive efile in order to book their efile course and get treated with respect, I booked a hotel to stay at in the area that they are keeping the course as I live in Croydon and I even book the day off from work to make sure I attended it, unfortunately it’s after I payed for the efile course is when they are going to send a checklist for the course which includes their efile, because I was not happy about how they hide the fact that u need their efile to sit their efile course they accused me of being abusive and telling me that my nail tech course I did I had to provide my own tools which I stated is a lie because why are they making up lie about my nail tech course I did not knowing where or with whom I did my course just to excuse the fact that they had hidden agendas such as hiding the fact that they want you to buy their efile. Anyways if I could give zero stars I would the fact that I book hotel an time off from work an they did not care it’s obvious customers will always be wrong on their policy and they will have no remorse it doesn’t matter if they are wrong or gave u half the information to get you book them. This Company customer service is highly unprofessional and they lack compassion and communication skills along with lack of providing information, a refund does not excuse time wasted and lack of empathy along with manipulative lies

October 27, 2025
Rated 5 out of 5 stars

Brilliant customer service

I ordered a few items last Tuesday and realized I had ordered two of the same items. I emailed them and didn't get a reply straight away; however, they changed the order very quickly to what I wanted instead.

October 26, 2025
Rated 1 out of 5 stars

Cuticle nipper

Terrible cuticle nipper quality. miniature size. Difficult to hold it let alone use it. Pictures do not reflect on the size so please be careful with any of your purchase. Please read the return policy and don't make the same mistake I did and unable to return the 'expensive tool', product that is not fit for purpose.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

One of my favourite educator and all about nails supplier

I purchased a few different things from Katie Barnes over the last couple of years, since I’ve discovered her and never been disappointed. I really value her e-learning courses, where Kate shares her experience and expertise in such unique way, where you feel understood and supported. She knows what we all struggling with as nail techs, what we afraid of and she finds just the right words to dissolve any fear we may have and boost our confidence, so we can continue growing.
My favourite drill bits are 5 in 1 cross cut (it’s a dream for removal and debulk of the product, safe and effective, I have few of these for each manicure set), Erin and perhaps the Oopsie is going to be another one I will love. Her cuticle scissors was a rare find for me in helping to conquer my fears in cutting cuticle, when I needed it most, it was a saviour. I have manicure tools set from Katie Barnes but I am so afraid to damage the black coating with barbicide, I only use it on myself.
My latest purchase was the lamp. OMG, from “Do I really need it?” I went to “Yes, I do”, to “I need it ASAP”. I was changing my set up, which involved installation of built in dust collector and replacement of table top. I had IKEA lamps before, screwed to the surface, as my desk won’t have a regular clamp on fitting. The parcel with the lamp got lost and we were chasing it together with Pip (Kate’s team) from both ends. Knowing how much I needed my lamp (I didn’t want to drill my new table top, to temporarily install my IKEA lamps (as I had a few clients lined up and needed my light), she sent out to me another one, with “next day delivery”! 🙏🏻 I am so touched with and grateful for the service and quick replies to my e-mails and messages. Did I mention that I am over the moon with my lamp? It’s fantastic! I can see like I have macro lenses in my eyes! I thought my vision went bad but with the light this lamp giving me, I can see everything I need to see.
Very grateful and will be returning back for more goodies, for sure!
Thank you 🙏🏻

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Top marks from me 🎉❤️

Always a fantastic experience with Katie Barnes tool range, I’ve done courses, I’ve purchased big life changing products for my beauty business, I’ve tried things and stepped out of my comfort zone.
Katie’s Barnes has a great Facebook community too, which is fab for advice, recommendations and general kind honesty! Cannot fault this company.
Big shout out from me, Kayleigh at Beauty on the Crescent.

October 12, 2025
Unprompted review

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