Absolutely in love with Kawaiies! 🥹✨ Everything is so adorable, unique and irresistibly cute. The perfect place to find a special gift or treat yourself to something cosy and fun. Their products brin... See more
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See what reviewers are saying
I bought one of the bunny plushies for my daughter because she's always asking for something soft to cuddle at night, and it's honestly become her favourite thing. She takes it everywhere around the h... See more
Company replied
Ordered on 2 July, heard nothing until I chased them a week later. They then claimed my parcel was cancelled due to “new EU import tariffs” (which were announced back in February!) and asked me to sen... See more
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i ordered the cow plushie for my sisters birthday and she’s absolutely loving it. it‘s very soft and so cuteeee. also I’m surprised by how soft and well-made it is!! deffo will be repurchasing and can... See more
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Company details
- Outlet Mall
- Children's Clothing Store
- Children's Toys Store
- Men's Clothing Store
- Toy Store
- Women's Clothing Store
Written by the company
A store dedicated to selling you the cutest plushies, building blocks, home decorations, and more! Kawaiify your home today! Quality and excellent service guaranteed.
Contact info
12 Park Lane, RG31 5DL, Reading, United Kingdom
- info@kawaiies.com
- www.kawaiies.com
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got the wrong product twice now and no response from their customer service department
Ordered a building set for my wife's birthday and received the wrong set. Sent an email out right away to get the situation fixed and mailed back and forth with Zoey who said they would send me the proper set right away. Flash forward to two weeks later and I get my second package and low and behold, it's the exact same wrong set. Once again send out an email to try and fix it again and no response for a week now. Very frustrating and disappointing 😞.
October 22, 2023
Unprompted review
Reply from Kawaiies
Thank you so much for your kind words! We truly appreciate your understanding and patience. We're delighted to hear that our team member, Zoey, swiftly addressed the issue. Your satisfaction is our priority, and we're grateful for the opportunity to make things right. If you ever need assistance again, please don't hesitate to reach out. Thank you for choosing us, we hope to serve you again soon!
Faulty product, bad customer service
Was sent a faulty product and customer service gave me the run around and then ghosted me when I complained. Fabric sown together in the wrong direction making the plushie rough. Was also sent the wrong size.
Edit - They only respond after a negative review to blame and gaslight. “Natural variation” is a funny way to excuse poor product construction. The low quality makes the plushie unsuitable for texture sensitive people.
At this point I’ve bought a replacement from a competitor with no issues or “natural variations”.
October 12, 2023
Unprompted review
Reply from Kawaiies
Thank you for your patience while we look into your case. We assure you that our product is not defective, but rather designed to be vacuum-packed for easy shipping and storage. To restore its shape, please gently pull the plushie and let it sit for a week or so. The picture you sent us shows that the plushie is slightly curved in different places, and had only a minor difference of about 4cm.
Regarding the fur direction, this is a natural variation that does not affect the quality or appearance of the product. However, we respect your right to share your feedback and experience on Trustpilot if you are not satisfied with our product.
Poor customer service
Poor customer service; I was having major issues with my order where half of it was missing and not only was the service not helpful; I paid a lot for my order and was it really worth it no because I only got half and I really wanted the other one I ordered and no one has gotten back to my for three days since I last talked to them on Tuesday....wow how sadly disappointing
Ok so I have to change my update and I see with the criminal investigation but I really don't have time to go through it. I have no issues with other companies usually when I order with my orders or the process is different so I will do so with other companies I have had better experience.
November 5, 2023
Unprompted review
Reply from Kawaiies
Hey Peggy, we sincerely apologise for the inconvenience you've experienced, and we're sorry that our service fell short of expectations. I have looked into your case and can see that one of your parcels went missing or was stolen upon delivery.
We requested a crime number from you to process our insurance claim, as both items were delivered to your mailbox on different dates, according to USPS's website. Without a crime number, we cannot continue with our investigation. We think your review is unfair and does not reflect the reality of the situation.
This is a drop shipping website
This is a drop shipping website! Most, if not all, of the plushies etc on here can be bought for much cheaper on Temu or Aliexpress!
Bought a large whale a while ago before discovering if was over half the price on Aliexpress!
If you're reading this, please go buy from the sources instead and save yourself money!
November 11, 2023
Unprompted review
Reply from Kawaiies
Hi Jade,
We appreciate your feedback and want to clarify that we are not a dropshipping company. We take pride in having our own dedicated team that works hard to produce a selection of kawaii products for our customers.
Please note that when purchasing from other stores, you may receive lower-quality items or even different products from what is advertised. Our prices reflect additional quality control, additional stuffing for all plushies, better customer service, and other benefits that we offer to ensure a smooth and satisfactory shopping experience. Please take care when purchasing from other sites as we've received complaints about other stores.
Thank you for giving us a try, have a good day.
Plastic iron on
Received a t-shirt, that was SO cheaply made. The iron on “Sakura blossom” was pure plastic and I asked for a refund, which seemed like a hassle to them. I don’t recommend the the shirts. Customer service was helpful, but again disappointed in the quality.
October 27, 2023
Unprompted review
Reply from Kawaiies
Hey Renee, We sincerely apologize for any disappointment you've experienced with the quality of our tee. We deeply regret that the method we used to print our tees did not meet your expectations and understand your frustration. Although I would like to note that this is the first time that we have received a complaint regarding our tee qualities. We have already provided you with a free return label and we are ready to process your return as soon as we receive the item. You can choose to get a refund or another item from our store.
Nevertheless, I'm glad that our customer service team was able to resolve this issue swiftly with you. We hope you will reconsider your feedback after we resolve this issue to your satisfaction.
They're a drop shipping website
The actual products I received were fine and reasonable quality, though the shipping time was long. However, I recently realized that most if not all of the products on their website are just drop shipped. Go to AliExpress and you'll see the same exact products for half the price (or even less) and even the same advertising pictures a lot of the time- with the same long shipping times. Save yourself the money.
November 7, 2023
Unprompted review
Reply from Kawaiies
Hi Kitt,
We appreciate your feedback and want to clarify that we are not a dropshipping company. We take pride in having our own dedicated team that works hard to produce a selection of kawaii products for our customers. While we're glad to hear that the products you received were of reasonable quality, we understand your concerns about pricing and shipping times.
Please note that when purchasing from other stores, you may encounter lower-quality items or even receive different products. Our prices reflect additional quality control, additional stuffing for all plushies, better customer service, and other benefits that we offer to ensure a smooth and satisfactory shopping experience.
Thank you for giving us a try, and we hope you'll consider shopping with us again in the future.
Cutest plushies
The plushies are so cute and soft. Good quality! It‘s not different from the pictures on the website. Love it!
October 28, 2023
Unprompted review
I'm in love 😍
I just love the products I can't help it. The shipping time is very good as well. I never had to wait long for my plushies to arrive
September 7, 2023
Unprompted review
Tracking parcel
I was unable to track my parcel due to a spelling mistake
Contacted them and they solved my problem the next day (on a sunday)
Got my confirmation mail and everything
Very satisfied with their friendly customer service
October 15, 2023
Unprompted review
Definitely will buy more.
Great items
Something different and my family loved all the bits we got.
October 19, 2023
Unprompted review
Cutest lunch boxes ever
I ordered the cutest lunch boxes from this company for my cousin's granddaughters they were simply adorable❤. I live in the US it only took business 15 days to get to me, they were packaged well no damage, the items were made very well, very colorful the insulation on the inside of the lunch boxes was great. I recommend this company, the prices are fair, I'll be ordering from them again, this is why I rated them a five star
October 6, 2023
Unprompted review
Baby Dragon plushie
What a fine quality products they make and they are cheap too...and the costumer care response is brilliant...I am blown away by how quick they are with getting an issue resolved...their efficiency is 11/10....and I plan on buying even more for Kawaiies
October 4, 2023
Unprompted review
I got a couple of plushies
I got a couple of plushies. The half dolphin half cat and the octopus. They came in pretty quickly. They are both great quality. Feels really soft. I have had them for over a month by now.
October 1, 2023
Unprompted review
Anniversary gift
My wife loves the plushies I gifted her from Kawaiies.com. There was a slight delay in getting the package since we live in the U.S. but Zoey from customer service kept in touch with me the entire time and assured a safe delivery. Best customer support I have ever experienced! I will be buying more Kawaii plushies in the future.
September 28, 2023
Unprompted review
Loved the product
Loved the product, everything came exactly as described and will be ordering more in the future! The only drawback is that shipping was a little slow, so keep in mind if ordering anything for gifts.
September 25, 2023
Unprompted review
Quick delivery and my plushie and…
Quick delivery and my plushie and hoodie were even better in person. Can’t wait to order from here again!
August 1, 2023
Unprompted review
Reply from Kawaiies
Thank you so much for taking the time to leave such a positive review, Marissa! We're thrilled to hear that you had a great shopping experience with us. Quick delivery and the joy of finding your order is even better in person are definitely things we aim for with every order.
We look forward to serving you again in the future. Happy shopping, and thank you for choosing us!
Poe The Grumpy Cat
I ordered Poe The Grumpy Cat. He arrived today and is just so cute, very soft and cuddly. Delivery was quick and I was kept up to date with my order by emails. Great service, Thank You 😊I will be back
September 21, 2023
Unprompted review
Reply from Kawaiies
We're delighted to hear that you're loving Poe The Grumpy Cat, Tina! Thank you for your kind words about our product and service. We take pride in ensuring our plushies are not only cute but also soft and cuddly for maximum enjoyment.
Keeping you informed with order updates is an essential part of our commitment to great service, and we're thrilled that you appreciate it. We can't wait to welcome you back for another shopping experience whenever you're ready. Enjoy your time with Poe, and thank you for choosing us!
Bad quality of the product and problems…
Bad quality of the product and problems with returning articles. The company is in UK, the article came from a warehouse in Germany, but the articles has to be resend to China – which is not possible in the 14 days you have to send the article back. Also the shipping would be more expensive than the actual article. Never again.
August 17, 2023
Unprompted review
Reply from Kawaiies
Hey Jean,
We are sorry to hear that you were not satisfied with the product. However, we cannot accept your request for a full refund and free return postage, as it does not comply with our return policy.
We kindly ask you to respect our terms and conditions and to revise your rating, as it is unfair to give us 1-star for this matter. We are happy to offer alternative solutions so please get in touch with us via email.
They r great!
They r so soft and plushy. I love them!! If I could post a pic I would.
July 26, 2023
Unprompted review
Reply from Kawaiies
Thank you, Kyle! We're thrilled to hear that you're loving our soft and plushy products. We would have loved to see a picture of your adorable plushies, but we're just as happy knowing that they've brought you joy.
Thank you for your support, and enjoy your cuddly companions!
Cat Plushie
My daughter absolutely loves her cat plushie… it’s super soft, cute and perfect for her.. Would definitely recommend 😊
September 6, 2023
Unprompted review
Reply from Kawaiies
We're delighted to hear that your daughter is loving her cat plushie, Lesley! Thank you so much for recommending our product. We take great pride in creating soft, cute, and perfect companions for our customers.
Thank you for choosing us, and we hope she enjoys many cuddly moments with her new friend!
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