Kelley Blue Book Reviews 253

I went to my audi dealer in early 2019 for a quote on a used Audi and ask them why there quote on my earlier Audi that I had was so low compared to its actual value because the cars online we're going for 3 to 4000 more then the trade-in or instant cash offer that Kelley blue book was offering for my Audi and my Audi dealer told me that it was a huge scam that kelley blue book has been doing for years and through there commission that they make they have paid reviews that they pay for yearly from each car dealer in sums of thousands of people from each company and manufacturer of cars. A year later I went to my Ford dealer and had brought up my friend who works at the Audi dealership in the nearby town who I've been doing business with both of them for years and brought up the point that the Audi dealer made and I didn't even get through the sentence when he cut me off erupting, absolutely!! He is telling the truth every single word of it is the downright cold hard truth. Kelley blue book has been a scam since day one. Saying, how could you trust a car evaluation and appraisal company that takes offers of instant Cash and trade-ins that are thousands of dollars lower? and obviously a huge chunk and percentage off the actual price of the vehicle and what it's worth. Just two sell it to the dealer with a foregoing commission with hundreds of cars every week. There's been proof that they pay for their reviews it was leaked almost 10 years ago in black and white. But professionals in dealerships have known about this for years before that. People need to get this out in the open so good American citizens in this country are not scammed anymore by this scandalous disgusting company that are no better than greasy auctioneers and middle men. Thank you for taking your time to hear my experience I'm from Western Washington and I went to school out here in a little country town and I worked on a farm as my first job 4 almost 10 years have been falling trees and managing landscaping company and a jewelry business on the side so I've had my hands in just about everything so I'm not in upper scale or lower scale person I'm just a American citizen who knows when is scam shouldn't be going on any more and I'd like to see it stop enough is enough screw Kelley blue book it's obvious they're doing this you have to be pretty blind to not see it and I'm putting it out there it's a dying company sincerely DW May the wind fill your sails and the sun on your face have a great day!

Used KBB for a cash offer. They priced well, but dealer was $6,000 lower. What a joke - car is worth $30,000 on dealer lot, but only $20,000 to me?! Ha! Nice try at a rip-off

KBB is a bunch of B.S. They're just out there to make money. If you’re wondering why used cars in Europe are much cheaper than in the U.S. it’s because they don’t have such a thing. This is why used car prices are bloated for example a used 2008 corolla with 135,000 miles and a bad alternator is “worth” 4,000 to 4,500 according to KBB, I wouldn’t pay over $2,000 for a car like that.

Just like other reviewers, KBB estimated the value of my vehicle to be $7,000 below actual market value both with their standard tool and the Instant Cash Value tool where I entered my VIN and other specific points of info.
KBB valued my vehicle at $24,000. I sold it a week later to a DEALER, not private buyer, for $31,100.
I can't imagine the amount of people who get scammed out of the cash they are entitled to by using KBB. Should be illegal honestly. Complete scam.
Talk to actual buyers. Most of them will give you at least a ballpark value over the phone or a "max" value for your vehicle in perfect condition, and you can reasonably reduce the value with your own estimates if you have dings, mechanical or cosmetic issues, need tires, etc.
Bottom line, don't use KBB.

Kelly Blue Book is garbage. They say a value for you to sell it, and the value from a second hand lot (that doesn't do SH!T) is 3-4 times higher!!! You can sell it higher! FU€K KBB!!!!

KBB SUCKS - ESTIMATED VALUE IS NEVER CLOSE I WORK AT A DEALERSHIP SO I KNOW FOR FACT AND ALSO YOU CANNOT SCROLL ON THEIR RETARTED WEBSITE

Don't waste your time. I had a very clean car in very good condition using KBB's definition. I did get offers, but they were far below what I could ultimately get as a trade-in. KBB's cash offer service is free, thus the old adage "you get what you pay for" is proven true once again. I realize that KBB works on behalf of the auto industry, with the retail buyer being the afterthought, at least that was how it felt. Anyway, I won't be using KBB cash offer service again.

One of the most scam inc in America. Don't take my words do your own homework especially before buying a used or new vehicle.. Example Kelly Blue Book will informed you that a 2008 MDX will cost at least $7,000 to $9000 when you'll see some newer model like 2009 - 2012 cost about the same? Lmfao.. Try to buy 2001 or 2002 MDX and I bet the price will be at least $3,000 to 4,500?? Take a minute let that sink in guys.......

KBB gave me an instant cash off (obviously contingent upon inspection). I notated EVERY DETAIL down. Drove a 4 hour round trip to be told $1000 less than kelley blue book value because of lies. When I went to my email Once I got home, the inspector BOLD face lied about what he saw, and I guess hoped I wouldn’t see his lies? Lied about stains and scratches and VASTLY over rated the ONE scratch that is actually there. Not even a scratch, it Two places smaller than peas right next to each other from another car backing into me. That is a SCUFF in all honesty. No metal is shown. He put major damage to that area. The other parts of the review were completely made up. There’s a big difference in needs a shampoo and stains. There was ONE spot on my seat that was also smaller than a pea. Not a stain. It came out. And the fabric on the handle was slightly dingy from hands touching it. Not stained. I asked before I came if these ppl were intelligent enough to know the difference or if I needed to wash and shampoo the car. Clearly when I was told they were, they lied. Again. I called before I came and they told me (Jonathan at ford of dalton in Georgia) that they give OVER kelley blue book Offers. Anyways, the reason for the review is the fact that when using this system there is nothing holding anyone accountable for the deal that had been made or lies that had been told. For wasting my time. My husbands ONE off day. $30 in gas. Nothing. This site can say whatever to get you in a dealership because the dealers pay kelley blue book a fee. The dealership told me this. The goal is to get you in there and hopefully you trade and they win or they lie to you and you’re stupid and they win. This site offers zero protection and is NOT in our best interest. This is solely for KBB to make money off the fee, not be held liable, knowing the car places will stick it to you. And solely for the dealerships because they get the traffic from the unenforceable offers from KBB sends them. I won’t use this site EVER again and I encourage you all to assume and plan for shady lying thriving car salesmen. I’ll use NADA or black book from now on.

I wanted to know the approximate price range for my 2006 Rav4, 120,000 miles. So I went to the KBB site, answered all the detailed questions, went outside to write down the VIN and license plate number and guess what -- no answer to what my car is worth. Just a listing of all the dealers who would like to sell me a new Rav4. Three of them have already emailed me that they'd like to do business with me in the selling of my car.

I don't want to buy a car; the RAV4 is now excess to my family's needs and I want to sell it.

Kelley Blue Book didn't help at all. I went to the effort of filling out their questionnaire and got nothing for it!

I feel that I've been had!

They told me what my truck was worth but when I contacted them they wouldn't give me a real offer for it?? How do you put prices on something and not be a check-writer for it?? All talk no action

So i have been in the car business on the sales side for more than 25 years and the only position I have not "filled" is a General Manager. I am just trying to lend some credibility to my review.

KBB.com has become a garbage site. They changed it a few years ago that was working so much better, customer focused, and easy to navigate. Since they made the change, you can tell they are in it for the money..ie; ad placement and especially in my case. When you go on to get a "book value" on a specific vehicle it pushes you to go to part of the site where they "buy your car"...this is a ruse. They collect your information (which is required to give) and then magically a number of dealers will get your information, so in turn you will be hounded my numerous dealers trying to sell you a car and use your trade as part of the deal. KBB makes money either on each "lead" the dealer receives or if they (the dealer) actually sell a car to the customer that gave their info to KBB. So they do not buy your car, just sell your information to dealers that take it in trade. Very rarely will they just buy your car outright without trading it. They want your car alright, just to sell you another car in the process.
The website use to be so much easier to use. You could go on and put the info on the car in and it would show you trade in, private sale, or retail sale value. Nothing to fill out etc..If you go on their website and try to see if the dealer is selling a car at a reasonable enough, they try to push you to the dealers that have "Signed" up with them ie: paid an amount to be part of their site to have KBB push he customer to the one's that have paid to be a "KBB approved" dealer. There are no requirements to be a member, only that you pay them money. NADA Black Book is what dealers use, is much easier to use, more accurate, and are not as blatant at trying to push you to specific dealer.

I’ve owned my 2017 Honda CR-V for 37 months. The engine starting giving me problems and all the dash warning lights all started coming on at about 28 months into owning it. Honda send a letter extending the drive train warranty, but refuses to recall the vehicle even tho 350 million of these vehicles have been recalled overseas. They’ve been claiming the problems been fixed since 2018, but after returning the vehicle to the shop weekly these past few months with a new code and charge almost each time. I finally had to cut my losses and sell it. Won’t be buying a Honda ever again over the way they treated this cars issues. The car was sold and I explained this to the dealer in all honesty and they still put it on the car lot because it only had 35,710 miles. I feel sorry for the person who buys this vehicle.

I looked up the value of my 2008 Chevrolet HHR to get a starting point to sell it. I checked out Kelly Blue Book online.
My HHR is is great shape, has 234K miles and runs like new. It has an after market stereo (600 watt, Subwoofer and Amp along with JBL speakers and tweeters)
According to Kelly Blue Book it is worth $349. TOTAL B.S.!!!
Do not use Kelly Blue Book! I feel it is designed with dealerships in mind. As soon as I finished looking up the value, I started receiving calls and emails from dealerships wanting to buy my HHR for $349 and that has continued for over a week now.
I know (from further research) that my HHR, by using my VIN, is actually worth about $3,200.
I don't trust nor will I ever go to Kelly Blue Book again... I can only assume they are a paid service for dealerships after this B.S.

They say my car is only worth 3799 but seen exact car with more mileage at a car lot with more miles with a price twice the amount that kelly bb says. They are so full of it and crooked

Shameless! I think that it is okay for a service to make a low offer to us as consumers. What I am offended by is when a shady dealer will lie to me to get me to come in and then waist my time when I have stated over the phone what I am looking to receive for my car (which is below the full retail value). This particular dealer has overstated any necessary defects and has tried to artificially lower the value. E-motors I think is the dealer. Be aware that they will do these things to get you to sell lower than you should accept

Submitted honest info on my Jeep Wrangler. Had emails from dealerships offering potentially MORE than Instant Cash Offer amount, even in BOLD and CAPS saying "I talked with my buyer and you can Consider your car SOLD" However, after I made the time to go to the dealership they came back and said they couldn't buy it because it HAD TOO MANY MILES!!!! I revealed the mileage in step 1 of the application on KBB's ICO website. The sales girl that had previously "gone over my car's details with the inventory manager," apologized and looked like she was going to cry, so I didn't say very much. The more I think about this, the angrier I get that they are pulling this stunt and getting away with it. I am blown away at the disregard for standing by their word and lack of concern for doing what is right by their customers. This is a TOTAL SCAM.

Wish I would have checked here first. The offer is crap and they feed your contact information to everyone.
Someone should be sending this to the BBB.

KBB doesn't just low ball, they are cheating, and , yes. Every dealership in the states will be contacting you.
I have a 2006 Passat with every bell and whistle, 4 motion luxury package, with a brand new body and brand new paint. The car is in excellent condition.
Their offer was 525 dollars.
The average resale of the car is over 5000 dollars, which is a little more than I expected for an offer.
To my dismay and surprise, their ridiculous offer left me wondering what happened to the company I've most trusted for the last 30 years of car pricing.
I'm done with kbb

Got the ICO and was referred to Mike Shaw Toyota dealership in Corpus Christi, TX. Dealership told me they ran the report through KBB and came in equal to the report I received at $12,700 for a 2011 4runner Limited but only offered $8,000... truly wasted my time with this program and dealership... some say if your honest with your assessment then it should be close to ICO, I call bull on that, because dealership ran the report and got the same #$ but lowballed... not sure how Autotrader and KBB vetted this dealership, but definitely shady!!!