Kelley Blue Book Reviews 253

Crap... Long process to get bombarded with offers or pressure to buy another car..don't have time for this! I just value of my car for right now in making A decision!!!!

Don't bother with the "instant cash value" it is worthless when trying to get a fair offer from a dealership. Surprisingly, my KBB "trade in value" was 20% higher ( in my case $4k) than the instant cash offer. Why would that be if the dealer is simply going to mark it up to resell in both cases? When I asked this of one dealership responding to my KBB cash value, he replied "we don't use KBB to value cars". Yet they responded to my instant cash offer from KBB? and on that dealers website they proudly show how much their used car prices are below KBB values? I guess they only use KBB to low ball paying sellers for cars. I called KBB with the same question, and they couldn't answer the question.
It seems that KBB conspires with dealerships with this "instant cash value" tool, so don't think KBB is a worthwhile resource to sell a car, they put dealerships first.
Don't use the ICV, it's not a fair representation of your cars value.
I guess the old "used car salesman" bs reputation has gone corporate.

I was just trying to check the value of a car that was for sale on Facebook Marketplace so l put the cars information into kelly blue book, they shared my information with every car dealership in Silicon Valley, l was swamped with calls from dealerships. It was like locust swarming around my cell phone, not to mention the massive amount of email messages. Never again will l use this service.

They sell your info in 2 seconds. My phone, email and text have been blowing up since I filled out the form. So annoying

The original offer was 14.9. They game me 9.5 because of scratches and dents that you couldn't see inless you was right up on it. They also took money off for a step up that was a add on i had installed. One had fallen off and was in the truck bed. It just needed a few nuts to put back on. It wasn't factory. They didn't know that or even that it was in the truck bed, that's how good they look at it. The boss took it for a ride. He wouldn't look at me or Acknowledge I was even there. Very rude. I had a car starter that worked with the Chevy app installed. The app shows diagnostics. They weren't interested in looking at the information on the app or the fact it cost 800 to put in. There going to charge extra for the step ups and car starter that wasn't factory but didn't want to give me anything for it. They did happily knock off over 5k for Scratches and small dents on a 2018 4 wheel drive truck that has no other problems. I was in situation that I had to sell and the took full advantage. DONT BELIEVE THE OFFER YOU GET. go somewhere that's honest. Worst experience at a dealership I have experienced. Nothing else comes close

Attempting to do research on used vehicle pricing but soon realized they are now just a marketing funnel for dealerships.

I USED to trust KBB. I gave them my email ONLY and somehow they gave out my CELL! NOT HAPPY!

can not use my cars value now with out giving kbb my email. This is highly invasive and uncalled for. Should not have to give my email and get spammed to use the site.

I would not listen to what kbb values your car at. They low ball the crap out of you. I bought my car for 49000 dollars. This car is immaculate with low miles. These dirtbags gave me a value of 9800. Without seeing the car at all.
I take it to car max and guess what it’s worth 14978. No wonder the car market is like it is. These people lowball everyone. BY PASS THESE RIP OFF ARTIST!!!!

Their fine print says: "the Offer amount may be decreased. Kelley Blue Book and its affiliates are not responsible for Offer adjustments or if a Participating Dealer won't accept your vehicle. Dealers pay a fee to participate in the Kelley Blue Book Instant Cash Offer program." Fact: when I arrived at the dealer, without even seeing the car, the first thing he said was that his actual price would be substantially lower! And he was right! It was about 25% lower than the KBB promise!

All KBB does for a Insta Cash Offer is lower the value of the car to a price that is extremely attractive to dealers. It’s the “I am desperate” price. Adding insult to this, you have to go to the dealer where they find every reason to lower the price further. Stay far away from this scam. If you can find a family member, friend or just anyone you remotely know sell the vehicle to them at a great price (but higher than KBB Insta Cash Offer) you will feel good about it.

This is the worst website to check your the value of your car. After entering all the details of the car they still do not give you the value. DO NOT WASTE TIME ENTERING DETAILS OF YOUR CAR !!!!

Service is reducing trade-in prices. It used to be that consumers trusted KBB to help them determine the fair trade or resale value of a car. Now, what KBB does is provide obscenely low cash offers AND broadcast those obscenely low offers to every dealership in your local area. As a result, you not only get spammed by every dealership, you also lose out on fair offers for your car because ALL of these dealers know that KBB sent you with an obscenely undervalued offer, so they can offer you one or two thousand above that - or even less than the KBB offer - and appear "generous" when, in fact the trade-in value of your car was much higher. Reported this to the FTC.

In my case, every other "Book Value" service valued my car at several thousand dollars more than KBB. I also checked around on the used car prices and private seller sales prices of the same model car - again several thousand higher than KBB.

Pretty unhappy that I can no longer get the value of my used car....JUST FOR ME. The idea that I want to be solicited with offers is INCREDIBLY invasive. Do not FORCE me to receive solicitations. This practice completely devalues your site. I also want to point out that after completing a review on their site....I COULDN'T POST it. I guess my low star rating was something they didn't want to be seen. REALLY disappointing. It makes me no longer trust their valuations...clearly they sold out for ads and leads.

KBB customers are the most uneducated people ever. Stop complaining about the calls that you are getting from dealers when YOU provided the phone number. Excuses like "I did not know that they will send my information to multiple dealers" are plain stupid especially when there are multiple places on the KBB offer that states that you WILL be contacted by dealers, including in the Terms and conditions at the end that KBB REQUIRES to click on to make sure that you read them! Also DO NOT mark your car as perfect when it is not! 99% of the complaining customers here misrepresented their cars drastically and love to complain when the dealers find out their lies and shenanigans. Play stupid games win stupid prices....

Kelly blue book appraised my jeep at 1495. So I set up a appointment at a dealership. The first thing the manager asked is why it's on a trailer then wouldn't listen. He didn't even check it out and said we didn't want to know what he give us. Well I said I did, and he offered 100. That was a huge waste of my time. Also I feel very disrespected on how you didn't even take the time to actually look at my vehicle. Will never use kelly blue book again.

12K lower than Black Book
10K lower than CarFax
9K lower than Edmunds
14K lower than local similar vehicles listed on Autotrader.

No question KBB is VERY dealer friendly and basically a scam for consumers.

Poor search tool with inaccurate or missing information

Hello
I will permanent remove negative reviews form your business profile and replace them withe positive ones