Banner for KC Sofas

KC Sofas Reviews 1,620

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, attentive, and knowledgeable without being pushy, both in showrooms and during delivery. Many people highlight the excellent delivery service, noting its speed, punctuality, and the careful, polite manner of the delivery teams who often go above and beyond to set up products and remove packaging. Consumers are also very happy with the quality of the products and the overall service provided, describing it as perfect and stress-free from start to finish. However, some customers experienced issues with product quality, with one person reporting that their sofa broke after seven months and another receiving a product that was not as expected and had quality defects. Additionally, a few people mentioned problems with delivery, such as a wrong color being sent or a mirror being damaged during delivery without notification.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the helpfulness and... See more

Delivery service

Consumers find delivery service to be a positive experience. Many reviewers praise the delivery teams, often... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness and friendliness of... See more

Product

Users describe positive interactions with product. Customers are delighted with the excellent quality of... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of the sofas and... See more

Based on these reviews

Rated 5 out of 5 stars

From choosing the furniture to having it delivered the company were very helpful and informative. It was also delivered earlier than expected which was a nice surprise. The staff were excellent. In t... See more

Rated 5 out of 5 stars

So glad we chose KC sofas, was a great experience at the showroom james & steven were very helpful took us through the ordering process Was kept in the loop through it all, charlie & rob delivere... See more

Rated 5 out of 5 stars

Great staff attentive and knowledgeable, helpful in every way but not pushy. Good fast and on time delivery, can't find anything to complain about , have recommended you to many friends and family. M... See more

Rated 5 out of 5 stars

Our new sofas have arrived on the date agreed and only 20 minutes into the 3hr time slot allocated. The delivery guys were excellent installed everything quickly, explaining how the revliners wor... See more


Company details

  1. Sofa Store
  2. Furniture Store
  3. Living Room Furniture Store
  4. Upholstery Shop

About KC Sofas

Written by the company

Company Logo

Are You KC Comfy?

Visit one of our 6 showrooms and our Sofa Experts will help you find your next dream sofa which gets you KC Comfy! Visit KCSofas or give us a call on 0330 124 4736
Over 40 ranges on show! Showrooms in Castleford, Chesterfield, Lincoln, Doncaster, Barnsley, Worksop.
ALL OF OUR SHOWROOMS ARE RATED 5 ⭐⭐⭐⭐⭐ FOR SERVICE, QUALITY & VALUE on Google, Trustpilot and Facebook! Pay us a visit to find out why customers are moving away from the usual suspects and are now choosing KC Sofas!
We champion great British made sofas with over 95% of our collection hand made to order in Britain. This ensures a fantastic quality product with a shorter lead time than many imported products.
Up to 70% off high street prices. 100+ Fabric or leather options. 0% Finance options are available on all products. Nationwide delivery available.

Our KC Promise

Written by the company

We're committed to you!
Want to be treated like a person and not just a number? We are a family run business where good old fashioned customer satisfaction is at the heart of everything we do.

KC Sofas Guarantee

Free Foam Seating

Free Foam Seating
Most High Street retailers sell their sofas with fibre filling, and foam costs extra.....Not with KC Sofas!
KC Sofas do not charge extra for foam seats - ALL our sofas come with a free foam upgrade!

Contact info

Why pay more?

Fair Prices all year round!

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No pressure selling

No pressure selling. Great choice as we wanted a La-z-Boy and they had the one we liked . Delivery guys were brilliant took care bringing in and setting up. Kept informed all the time as to how our order was progressing. Highly recommended.

April 12, 2026
Rated 4 out of 5 stars

Excellent service …

At the shop the assistant was very knowledgable , really friendly but not false . Gave us all the info we needed on the sofas we were looking at , but also left us alone to look and discuss . Did not fell under anytime of sales pressure . Which my husband and myself do not like .

April 6, 2026
Rated 5 out of 5 stars

Brilliant service all round

Brilliant service all round, when purchasing very helpful and polite at the castleford store, the lovely gentleman Tyler and Nathan who delivered our sofa were also very professional, polite gentleman. I would highly recommend this company.

April 12, 2026
Rated 5 out of 5 stars

Really pleased with our purchase

Really pleased with our purchase, Laura who was the sales assistant at Doncaster branch was very helpful and informative, down to Kami and Sam who delivered who were both very professional and attentive to detail.
Would highly recommend 😊

April 13, 2026
Rated 5 out of 5 stars

Doncaster store visit…

We visited the Doncaster store yesterday and received excellent advice and service from Chloe. It made a refreshing change to not be in a high pressure sales environment. We were left alone to browse whilst Chloe was always available to answer any questions. This experience has resulted in us making a purchase of 2 lazy boy sofas the following morning. We highly recommend that any one who is looking for a new sofa, without having to deal with pushy sales staff, to go to K C Sofas at Doncaster.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

From choosing the furniture to having…

From choosing the furniture to having it delivered the company were very helpful and informative. It was also delivered earlier than expected which was a nice surprise. The staff were excellent. In the shop they didn’t push at all but were there to help when needed. The delivery men were brilliant as well.

April 8, 2026
Rated 5 out of 5 stars

Purchase of new furniture …

From our first contact in the Lincoln showroom to delivery of our sofa and cuddle chair yesterday everything was completed in a friendly and courteous manner with no pressure and completed in the time predicted, a perfectly pleasant experience. Kimi and Sam the delivery boys were equally polite on time with the delivery and setting up of the furniture, thank you.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Unbeatable service from a local supplier

From our visit to the showroom in Lincoln, to the delivery of our new sofa, an example of what customer service should be. No pushy selling, no hidden extras, we were kept updated on the progress of our order and arranging delivery was a breeze. Couldn't have asked for more.

April 2, 2026
Rated 5 out of 5 stars

Beautiful Sofa

From our initial visit to the Lincoln store to delivery we have had a very positive experience. Our delivery lads Charlie and Sam were excellent ensuring our sofa was placed exactly in position and that we were entirely happy with it before they left . The sofa is excellent quality and we are delighted with it.

March 11, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look