Searched online for an item, and came across this company's website. Ordered said item, received acknowledgment and receipt via email. Few days later, receive notification that I have received a ref... See more
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See what reviewers are saying
Impeccable service! Called me old fashioned but I do not usually enjoy online spending but needs must this time. I ordered a Hozelock fast cart, it arrived as described and much faster than I was expe... See more
Ordered Muck Boots from Keen Gardner, supposedly premium boots. 3 months later they are falling apart, stitching around the top lip of both boots is coming undone. I've complained and sent p... See more
Company replied
We bought a Palram Sierra patio cover from Keengardener. The transaction was really smooth 5*s for them. The product is very well made,much better than expected,easy installation for a moderatel... See more
Company details
About Keen Gardener
Written by the company
- Friendly and Knowledgeable customer service (no call centres or automation)
- Price matching available
- Massive savings off RRP
- Trackable deliveries*
- Next working day deliveries*
- Over 4,500 products stocked
- 14 day refund/replacement guarantee*
Contact info
58 Padgets Lane, B98 0RD, Worcestershire, United Kingdom
- 01789 763336
- info@keengardener.co.uk
- www.keengardener.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Exceptional service.
Ordered 4 wall pots, they arrived quickly but one was damaged.
E-mailed Keen Gardener and within half an hour had a reply saying they would replace the pot. New pot arrived in 2 days. Excellent service from Keen Gardener, will definitely use them again.
Bought a Victorian Tall wall greenhouse…
Bought a Victorian Tall wall greenhouse from Keen Gardener and it was such a smooth process and at a great price bought loads of stuff from them since and they are so easy to buy from
I bought a portable gas fire after I…
I bought a portable gas fire after I opened it there was a dent in the side I contacted Keengardener straight away to let them know I even sent photos iv gave it five days for a reply but nothing
Excellent customer service
Excellent customer service, my summer house looks beautiful the delivery was smooth I would highly recommend keen gardener to anyone 😀
Masonry BBQ
I bought a masonry barbecue and I’m very happy where they delivered before estimated time. Everything run smoothly and would recommend both the masonry bbq and the website.
Super Professional
First class service from ordering my stunning Palram greenhouse all the way to delivery.
Lots of updates on order progress along with texts about delivery. Super professional!
Online shopping as it should be
Ordered tools online, got timely delivery. All as online shopping should be.
Customer services outstanding
Customer services outstanding. Had a problem with an item purchased,
(NOT THE FAULT OF THE COMPANY). They couldn’t do enough for me, answered all my questions and issue promptly and quickly resolved my problem. Kate was great!!!!!! Can’t speak highly enough of them and I am difficult to please. Well done Keen Gardener
Ordered a water feature.
Ordered a water feature came next day delivery excellent service plus it was £75 cheaper than our local
garden Centre would definitely recommend this company.
Great after service very helpful with any problems.
I bought a buschbeck BBQ slight problem with it not Keen gardeners fault . I got offered a different product from buschbeck which I accepted . That product broke after 2 uses , I contacted Keen gardener and they sorted out with buschbeck and I was given another replacement . Wish all retailers were this helpful .
Under 24 hours!
Ordered Monday lunchtime , arrived Tuesday morning. I was kept fully informed of my delivery schedule, including the name of the driver !! A first class service. I will definitely use this company again if the opportunity arises. Well done.
Incredible service
Amazing product and exceptional fast service and delivery. A fantastic online shopping experience and I will be back...thank you.
I will be shopping here again
The service although quirky was brilliant. Ordered Saturday night - product arrived Tuesday morning. No acknowledgement of my order and no confirmation that my order was on its way. Perhaps this is the way forward - why block the internet with emails telling customers this or that when you can get the goods to the customer that quick.
1st class service!
I have experienced excellent service from Keen Gardener having received my order 24 hours after placing it!
Absolute tops
Over fifteen months of lockdown have had to rely on online buying. Out of all buying experiences I would rate this company absolute tops.
The service and responses have been excellent.
Better price and quicker than Amazon
Ordered an item from Amazon, at what I thought was a good price. The expected delivery to me was May /June, 2-3 months after ordering. Couldn't wait that long so cancelled, I found the identical item at Keen Gardener, cheaper, and delivered within two days! Really happy with the service and product. Thanks.
Great service
I have used this company many times over the last couple of years and they are always good on price and excellent on delivery
Very happy with service
Very happy with my purchase and service. Quick delivery and when I had a small issue regarding delivery they dealt with this promptly.
Brought a gas heater from here after an…
Brought a gas heater from here after an internet search. Excellent price and very quick delivery. Will definitely use again in the future.
Christmas tree lights and Delivery
I usually by the odd set of lights post xmas to put away for the following year. Couldn't find any at the usual big company haunts. Found this company through a google search and placed an order a couple of days before xmas. Both sets arrived on the first day following xmas holiday, so super efficent. Put one set up straight away and they're absolutely georgeous! and a bargain!
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