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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality, highlighting its durability and the pleasant feel of the materials. Many appreciate the thoughtful design, which often includes features like effective temperature retention and the absence of plastic taste. The user experience is consistently positive, with people enjoying the aesthetic appeal, ease of cleaning, and the ability to customize their items. The delivery service is also noted for being fast and reliable. However, some people were dissatisfied with aspects of customer service, mentioning unresponsiveness or difficulties with returns. There are also occasional concerns about product leakage, particularly with certain lid designs, and some customers experienced issues with the durability of specific models, such as glass breaking or insulation problems.

What people talk about most

Product

Users describe positive interactions with the product. Many customers appreciate the durability and longevity... See more

Quality

Reviewers highlight positive aspects of quality, praising the durability of the glass and overall... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the product easy to... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers praise the excellent and helpful... See more

Delivery service

Reviewers mention positive feedback about delivery service. Consumers frequently praise the quick delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We absolutely love our Keep Cups! Each of us in the family has one, and they’ve quickly become a part of our everyday routine. Not only are they a joy to use, but I also love what they stand for—makin... See more

Company replied

Rated 5 out of 5 stars

So I got a KeepCup Traveller Light for my birthday and loved it. The material is amazing and feels really nice as well as the hole to sip out of not being to big so you don't get too much hot drink at... See more

Company replied

Rated 5 out of 5 stars

Bought newly launched bowl. Kept strawberries fresh and seal prevented leakages. Washed in top of dishwasher with no problems. Bought in natural colour and might be tempted to go brighter next time to... See more

Rated 5 out of 5 stars

I'm a repeat customer. Was just reordering an 8oz cup to replace one that I broke and I discovered there is also a 6oz, which, as everyone should be clear, is the size of the original flat whit... See more

Company replied


Company details

  1. Australian Goods Store
  2. Fashion Accessories Store
  3. Kitchen Furniture Store

About KeepCup

Written by the company

KeepCup is the world's first barista standard reusable cup that has grown to define an entire reuse category.
There is a range of reusable cups, travel mugs and bottles in an array of colours and sizes to choose from.

Made to be loved and looked after.
Buy one, waste none.
Explore the range below



REUSABLE CUPS
TRAVEL MUGS
COLD CUPS
BOTTLES
REPLACEMENT PARTS
KEEPCUP CARE

Subscribe for 10% off your first order.

Join KeepCup reusers around the world who divert millions of single-use coffee cups and bottles from landfill every year.

Enter your details to access the discount.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Very leaky

Despite closing the cup lid securely after a fresh pour, I regularly experience leaks when taking sips. This is highly frustrating as the whole idea behind the purchase was to be able to travel to work which doesn’t help when I arrive with splotches of hot coffee all over my shirt.

January 1, 2025
KeepCup logo

Reply from KeepCup

Thank you for sharing your experience. We’re really sorry to hear that your cup has been leaking—it’s frustrating when a product doesn’t perform as expected.

Someone from our customer service team will be in touch shortly to look into this further and find a solution for you.

Best regards,
The KeepCup Team

Rated 5 out of 5 stars

Love the vibrant colors

Love the vibrant colors. The lid is very secure, no coffee spils! The materials are durable and its easy to replace parts if needed. I've had this Cup for years and only had to replace parts 'cause someone else ruined them by using strongly scented dishsoap, that was infused in the plastic.

January 1, 2025
Rated 5 out of 5 stars

Online orders - great range!

I have recently made two separate online orders - one for my husband (with a sneaky extra for myself) and one for some guests from the UK over Christmas because they loved them so much. The online range was much larger than any I have seen in shops, easy to choose and order, and delivery was quick. Ordering online will be my default going forward. Great colours!

December 31, 2024
Rated 5 out of 5 stars

My purchase was to replace my old cup…

My purchase was to replace my old cup of nearly 7yrs, that didn’t survive a fall onto a hard floor, in that time I’ve used plenty of different reusable coffee cups, but the Keep Cup is by far my favorite
Cheers, Riki

December 26, 2024
Rated 2 out of 5 stars

What the deuce is long play about?

I used an original keep cup for 4 years until the lid no longer fit and was no longer usable. I was given a long play keep cup for Christmas and I am confused. The rubber band is fitted to the plastic outer cup, but when I try to drink from the lid, the glass cup on the inside slips as they're barely held together by friction between the rubber band. I don't understand the point in the double lining if it makes drinking the beverage impossible. As the rubber is fit only to the plastic outer component, the interior glass is too hot to hold without the plastic cup on the outside because you can't use the rubber band on the glass interior piece. It makes no sense and is frustrating. The company should return to their original design. Keep it simple and user friendly.

January 20, 2025
Unprompted review
KeepCup logo

Reply from KeepCup

Thank you for reaching out and sharing your experience with the LongPlay KeepCup. I’m sorry to hear that the design hasn’t met your expectations.

The LongPlay design was created with a double-walled setup to provide additional insulation and protect hands from hot beverages. However, the inner glass and outer plastic components are designed to be held together snugly by the rubber band, and they should work seamlessly when assembled correctly. Please visit our Care Page for detailed guidance on assembling and using your LongPlay KeepCup effectively.

Rated 5 out of 5 stars

Reached out to the company since I was…

Reached out to the company since I was having a problem with the lid that came with my cup. Even though we were corresponding during the busy holidays they were super responsive and ended up sending me a replacement lid and new cup. The new lid fits nice and snug and the cup itself is terrible

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great product

Quick delivery, but most importantly - great product!! My husband loves the glass KeepCup - here's hoping it lasts a lifetime!

December 18, 2024
Rated 1 out of 5 stars

My cup never arrived and support is not…

My cup never arrived and support is not answering

December 16, 2024
KeepCup logo

Reply from KeepCup

Hi Anna,

We’ve checked and can see that we received your email yesterday. A member of our team has since replied to assist with resolving this issue. Please check your inbox for our response, and let us know if there’s anything further we can do to help.

Kind regards,
KeepCup team

Rated 4 out of 5 stars

Great product, poor packaging

Delivery was quick, product great, but packaging was not sufficient when sending by royal mail.
It was the cup packaging with a label stuck on it.
This was a present so luckily I managed to get the label and tape of and repair the box.

December 17, 2024
Rated 3 out of 5 stars

Great product bad cork!

I thought the products were great and I received them quickly, I just wish I could get a glass cup with silicone instead of a cork band. The cork seems to break pretty easily I have had to superglue them back together already. Other than that awesome product I don't use them I purchased them for my wife as gifts and she loves them. I say them because she purchased one herself and the cork broke also. I bought one with silicone but the cup was plastic she won't use plastic especially with hot liquids.

December 26, 2024
KeepCup logo

Reply from KeepCup

Silicone bands are available with glass products in 4-12oz sizes, the band is not protective enough for the larger volume 16oz so we designed the Longplay plastic sleeve to create double wall protection for the clean clear taste of glass.

Rated 5 out of 5 stars

Really useful

Bought these for someone with Parkinson’s, the leak proof lid and straw do the job perfectly but are much more attractive to carry round than the disability equipment company offerings. They’re used in and out of home, thermal for hot drinks, it really does keep the drink hot, and original clear for cold drinks. We found trying to remove tea/coffee stains from the old original clear cup got a bit difficult and clouded the plastic, hence the replacements, otherwise the old cup was still going strong. Really happy with these and hopefully will get many more years use.

December 9, 2024
Rated 5 out of 5 stars

Cheers

Cheers, miscommunication on my end

December 10, 2024
KeepCup logo

Reply from KeepCup

Hi Andrew,

As noted on our website, we were on holiday from 20/12 to 06/01, which caused a delay in our response which we apologise for. The Christmas period is one of our busiest times, and unfortunately, Australia Post also experienced delays.

I can see you ordered a replacement part lid, which is a more sustainable option, allowing customers to purchase just the part they need rather than a whole new lid. I can see our team have now replied to your email!

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