Kegel8 Reviews 

3,656
TrustScore 4 out of 5

3.9

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Rated 2 out of 5 stars

Ordered two packages, one by mistake. Within a minute of my order I emailed them to ask to cancel my first order which was submitted by mistake. Within 30 minutes I got a response saying the order cou... See more

Rated 5 out of 5 stars

Emma F handled my query and made us smooth and easy throughout! My order had been marked as delivered by Royal Mail but I hadn’t received it, on raising this, emma took me through the basic proce... See more

Rated 5 out of 5 stars

This little jar is exactly what it says miracle balm .As soon as you use it the itch subsides and relief . Miracle Balm would definitely recommend to anyone. Since menopause I've suffered with a ter... See more

Rated 5 out of 5 stars

I have a mild bladder prolapse (not protruding out yet) after the birth of my LO 5 years ago and been symptom free until a couple of months ago after I came out of a boot following foot injury. Been... See more

Company details

  1. Health & Medical

About Kegel8

Written by the company

Shop Pelvic Floor Toners
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About Kegel8

Kegel8 provide the UK’s leading clinically proven and medical Pelvic Floor Exercisers that give you the strength to live your life again, in as little as 12 weeks. Developed in the UK by women and men who understand, Kegel8 has 10 years proven success and expertise. Locating your muscles more accurately and giving you control of weak muscles you couldn’t control – Kegel8 is proven with independent reviews sharing real success stories from real people. Our Customer Care Team provide FREE support to help you choose the right Kegel8 for you and then to make sure you see results you need – by phone, live chat or email. And to give you the reassurance you need, we provide a 2-year warranty and a Free Returns policy.

Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

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3.9

All reviews

(3,656)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Pretty bad return experience

Pretty bad return experience. 1 of the items is wrong. I have been trying to return the order to them for the last 2 weeks, noone has came back to me with a return address even after several emails. They don't provide a return address on their website, nor return label so unless you are 100% you want to keep the item even if it is the wrong one, don't use them. They are expensive and terrible with customers. I would never use them again. I am £200 at lost currently because I cannot return any thing.

December 20, 2024
Unprompted review
Kegel8 logo

Reply from Kegel8

Dear Customer, thank you for your review and I am very sorry to hear your having difficulties returning your order. We are more then happy to for goods to be returned if customers have a change of mind, as long as the item is unopened/unused and returned within 30 days of receipt in a fully resalable condition. Looking at your details I can see we have responded to all the emails that were received from yourself and replies were sent on 23rd, 27th December and 6th January. Please check your junk folder as the replies may have gone into there but I have resent the return details again for you from another email system and hopefully this will be received. However, if you continue to have any further issues, please dont hesitate to contact me.
Kind regards
Customer Services

Rated 1 out of 5 stars

THE VACUUM PUMP WAS NOT DESIGNED FOR…

THE VACUUM PUMP WAS NOT DESIGNED FOR MEN WITH SMALL PENIS AND IT PROVED NOT TO WORK FOR ME, OF COURSE I CANNOT RETURN IT BECAUSE I HAVE TRIED TO USE IT.

November 28, 2024
Kegel8 logo

Reply from Kegel8

Dear William,
Thank you for taking your time to leave us a review.
Our Trust Pilot platform is available for customers to share their experience after shopping with us and to express their feedback on the service they were provided.
For product reviews, we invite you to submit them directly on our website where they can be linked to the product page for the item in question.
Kind regards, Fiona.

Rated 5 out of 5 stars

Great Company

Excellent service from the customer service advisors. Extremely helpful and my issue was successfully resolved. Highly recommend this company.

December 17, 2024
Unprompted review
Rated 1 out of 5 stars

My order has not been received after 2 weeks

After two weeks, I still haven’t received my order and i am being asked to put a review for the product!!! Are they taking the piss?

November 28, 2024
Kegel8 logo

Reply from Kegel8

Dear Catherine, thank you for submitting your feedback and I am very sorry that you have not received your order. Tracking shows the delivery was attempted on 2nd December but as no one was home to take the delivery, the parcel is now being held at your local delivery office awaiting collection. I will personally email you the tracking details so you can arrange to collect the parcel.
If there is anything further I can do for you, please dont hesitate to contact our Customer Services Team. Please see the link below for contact details -
https://www.kegel8.co.uk/pages/contact-us
Kind regards
Emma

Rated 3 out of 5 stars

Good product, slow complaint resolution

The Kegel8 machine is good, after 3 months of exercises it really did help me with my "urge" problem a couple of years ago. I was pleased.

More recently, however, when I wanted to work on my pelvic floor once more, I wasn't impressed with the service I received. I ordered some fresh exercise gel which turned out to be not so fresh after all - it's as old as my original gel and expires in a few weeks when I still expect to be using it!

I sent in a complaint/query about getting a more up to date replacement product but they have blanked me; no response. Very poor stock control in my opinion, abysmal customer service and all very disappointing from a company I thought would be more professional than this.

So ladies/gents, if you order exercise gel just check the date on the bottom as they are still sending out old stock which may have expired and could be harmful if used on intimate areas for all I know.

UPDATE:
Three weeks after my email (and only after this review was published) I finally got a response from the company. The upshot of it is that, following the production of photographic evidence, they kindly replaced the product for a fresher bottle free of charge so all is well.

November 28, 2024
Unprompted review
Kegel8 logo

Reply from Kegel8

Dear customer, thank for taking the time to review your purchase. I am very sorry, we have not received your email but I have emailed directly so we can have the matter resolved as quickly as possible. All stock is regularly checked but this is something I will also be checking with the Warehouse Manager.
Please accept my sincere apologies for any inconvenience caused but please check your inbox and we will have this matter looked into right away.
Kind regards
Emma

Rated 5 out of 5 stars

Fantastic Product

I am so glad that I have found these little gems. Keeps everything moist and working. I am in my sixties and still enjoy an active sex life and these vaginal suppositories are an absolute must for my lady flora. I have been using them for over a year now and I will continue to do so. Happy that I found them. Highly recommend.

November 22, 2024
Rated 5 out of 5 stars

As all this is very new to me I had…

As all this is very new to me I had lots of questions to ask, and they were answered fully and in a clear way that I could understand.
My queries were answered efficiently and with sensitivity.
Thank you

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

I was impressed with the very fast…

I was impressed with the very fast response to my issue, which I wrote in an email chat. Not only did I get an immediate response, but I was told to try a few different things and one of them worked. Thank you!

November 19, 2024
Unprompted review
Rated 1 out of 5 stars

Shocking customer service!

Shocking customer service!!
Take your money & not a care in the world. my items never arrived, they didn’t wanna know, now ignoring my emails!!!

November 11, 2024
Unprompted review
Kegel8 logo

Reply from Kegel8

Dear Customer,
Thank you for your feedback. I’m sorry to hear about your concerns regarding your order. I can confirm that your order was delivered, and we’ve previously provided you with this information.

As I can see that you’ve now opened a claim, all further correspondence regarding this matter will be handled through that process to ensure everything is resolved appropriately. If you have any further questions, please don’t hesitate to get in touch.

Kind Regards

Rated 5 out of 5 stars

Satisfied customer CH

Customer sales team were very helpful when dealing with my query. Phone was answered promptly and was followed up with a return call as promised.Delivery of my product was fast and efficient. I highly recommend this company.

October 18, 2024
Rated 5 out of 5 stars

Excellent helpful customer Service from Bethany

I was very stressed about duplicate orders that were sent to me due to a glitch in the check out page. I had been charged for the 3 duplicate orders that were sent to me. Bethany at customer sales was exceedingly helpful, apologised for the mixup and provided me with the link for a tracked free returns. As soon as the goods were back she immediately refunded me and sent me an email informing me.
It was friendly, excellent service from her and efficient system of returning and refunding.

November 6, 2024
Unprompted review
Rated 1 out of 5 stars

I didn’t received my delivery yet and I…

I didn’t received my delivery yet and I paid for that
Hello Sara my address is correct !

October 22, 2024
Kegel8 logo

Reply from Kegel8

Dear Maria,

Thank you for your review. I’m really sorry to hear you haven’t received your delivery.

We’ve emailed you back to your initial email on October 21st and also reached out again on October 29th and November 15th, as your order was returned to us by Royal Mail due to an incorrect address. To get this resolved as quickly as possible, please contact us directly at 01482 496932 so we can confirm the correct address and arrange for your order to be sent back out to you.

I completely understand how frustrating this must be and are here to help ensure this is sorted for you. I look forward to hearing from you soon.

Kind Regards
Sara

Rated 5 out of 5 stars

Very helpful

I contacted Kegel8 for some advice regarding using the Ultra20. I used the Livechat. The advisor was very helpful and answered my questions quickly. First class service!

October 21, 2024
Rated 5 out of 5 stars

Thank you

I brought it for my daughter she is do happy with it it truly have saved her having z big operation on her bowl thank from mum of carla

October 11, 2024
Rated 5 out of 5 stars

OK so this is for the ladies with…

OK so this is for the ladies with looseness after childbirth and incontinence.
So ladies iv had 4 boys vaginally and I have been so insecure about wether i was loose down there or not, so much so that it kept me from a love life . I stopped having sex out of fear he wouldn't feel pleasure and to be honest I stop feeling anything ages ago. I cried all the time to God hoping to have some form of sex life ,anyway . Found this and have been using p07 and p14 religiously everyday . I have ignored the recommendations of not using a high ma and Let me tell you I can feel it tightening my hoo haa. It grabs the pelvic and releases it . Something I was unable to do on my own. I'm so excited for a new strong vagina to . It's really changing my life and my confidence . I will buy the biofeed once I can start doing them on my own without effort .

November 6, 2024
Unprompted review
Rated 1 out of 5 stars

This is fake

This is fake. Once you buy the product, you won'tbe able to open it. They just change the name on trustpilot. Imposible to unsuscribe.

Bless you all

November 6, 2024
Unprompted review

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