Ordered two packages, one by mistake. Within a minute of my order I emailed them to ask to cancel my first order which was submitted by mistake. Within 30 minutes I got a response saying the order cou... See more
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Emma F handled my query and made us smooth and easy throughout! My order had been marked as delivered by Royal Mail but I hadn’t received it, on raising this, emma took me through the basic proce... See more
This little jar is exactly what it says miracle balm .As soon as you use it the itch subsides and relief . Miracle Balm would definitely recommend to anyone. Since menopause I've suffered with a ter... See more
I have a mild bladder prolapse (not protruding out yet) after the birth of my LO 5 years ago and been symptom free until a couple of months ago after I came out of a boot following foot injury. Been... See more
Company details
About Kegel8
Written by the company
About Kegel8
Kegel8 provide the UK’s leading clinically proven and medical Pelvic Floor Exercisers that give you the strength to live your life again, in as little as 12 weeks. Developed in the UK by women and men who understand, Kegel8 has 10 years proven success and expertise. Locating your muscles more accurately and giving you control of weak muscles you couldn’t control – Kegel8 is proven with independent reviews sharing real success stories from real people. Our Customer Care Team provide FREE support to help you choose the right Kegel8 for you and then to make sure you see results you need – by phone, live chat or email. And to give you the reassurance you need, we provide a 2-year warranty and a Free Returns policy.Contact info
Savantini House, Foster Street, HU8 8BT, Hull, United Kingdom
- 01482 496932
- sales@kegel8.co.uk
- www.kegel8.co.uk
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Wonderful Customer Care at Kegel 8
Wonderful Customer Care at Kegel 8. Emma has been a dream,helping me with the technology, orders. Very professional, kind, helpful. Am very grateful.
Pretty bad return experience
Pretty bad return experience. 1 of the items is wrong. I have been trying to return the order to them for the last 2 weeks, noone has came back to me with a return address even after several emails. They don't provide a return address on their website, nor return label so unless you are 100% you want to keep the item even if it is the wrong one, don't use them. They are expensive and terrible with customers. I would never use them again. I am £200 at lost currently because I cannot return any thing.

Reply from Kegel8
I phoned the helpful staff for advice…
I phoned the helpful staff for advice and they were so friendly and efficient!
helpful advisor
I spoke to a really nice, kind advisor at your help telephone number, and she was extremely helpful - so thank you
THE VACUUM PUMP WAS NOT DESIGNED FOR…
THE VACUUM PUMP WAS NOT DESIGNED FOR MEN WITH SMALL PENIS AND IT PROVED NOT TO WORK FOR ME, OF COURSE I CANNOT RETURN IT BECAUSE I HAVE TRIED TO USE IT.

Reply from Kegel8
Great Company
Excellent service from the customer service advisors. Extremely helpful and my issue was successfully resolved. Highly recommend this company.
My order has not been received after 2 weeks
After two weeks, I still haven’t received my order and i am being asked to put a review for the product!!! Are they taking the piss?

Reply from Kegel8
Good product, slow complaint resolution
The Kegel8 machine is good, after 3 months of exercises it really did help me with my "urge" problem a couple of years ago. I was pleased.
More recently, however, when I wanted to work on my pelvic floor once more, I wasn't impressed with the service I received. I ordered some fresh exercise gel which turned out to be not so fresh after all - it's as old as my original gel and expires in a few weeks when I still expect to be using it!
I sent in a complaint/query about getting a more up to date replacement product but they have blanked me; no response. Very poor stock control in my opinion, abysmal customer service and all very disappointing from a company I thought would be more professional than this.
So ladies/gents, if you order exercise gel just check the date on the bottom as they are still sending out old stock which may have expired and could be harmful if used on intimate areas for all I know.
UPDATE:
Three weeks after my email (and only after this review was published) I finally got a response from the company. The upshot of it is that, following the production of photographic evidence, they kindly replaced the product for a fresher bottle free of charge so all is well.

Reply from Kegel8
I had a question about my delivery and…
I had a question about my delivery and the issue was resolved very quickly and courteously. Very good customer service.
Fantastic Product
I am so glad that I have found these little gems. Keeps everything moist and working. I am in my sixties and still enjoy an active sex life and these vaginal suppositories are an absolute must for my lady flora. I have been using them for over a year now and I will continue to do so. Happy that I found them. Highly recommend.
As all this is very new to me I had…
As all this is very new to me I had lots of questions to ask, and they were answered fully and in a clear way that I could understand.
My queries were answered efficiently and with sensitivity.
Thank you
I was impressed with the very fast…
I was impressed with the very fast response to my issue, which I wrote in an email chat. Not only did I get an immediate response, but I was told to try a few different things and one of them worked. Thank you!
Shocking customer service!
Shocking customer service!!
Take your money & not a care in the world. my items never arrived, they didn’t wanna know, now ignoring my emails!!!

Reply from Kegel8
Satisfied customer CH
Customer sales team were very helpful when dealing with my query. Phone was answered promptly and was followed up with a return call as promised.Delivery of my product was fast and efficient. I highly recommend this company.
Excellent helpful customer Service from Bethany
I was very stressed about duplicate orders that were sent to me due to a glitch in the check out page. I had been charged for the 3 duplicate orders that were sent to me. Bethany at customer sales was exceedingly helpful, apologised for the mixup and provided me with the link for a tracked free returns. As soon as the goods were back she immediately refunded me and sent me an email informing me.
It was friendly, excellent service from her and efficient system of returning and refunding.
I didn’t received my delivery yet and I…
I didn’t received my delivery yet and I paid for that
Hello Sara my address is correct !

Reply from Kegel8
Very helpful
I contacted Kegel8 for some advice regarding using the Ultra20. I used the Livechat. The advisor was very helpful and answered my questions quickly. First class service!
Thank you
I brought it for my daughter she is do happy with it it truly have saved her having z big operation on her bowl thank from mum of carla
OK so this is for the ladies with…
OK so this is for the ladies with looseness after childbirth and incontinence.
So ladies iv had 4 boys vaginally and I have been so insecure about wether i was loose down there or not, so much so that it kept me from a love life . I stopped having sex out of fear he wouldn't feel pleasure and to be honest I stop feeling anything ages ago. I cried all the time to God hoping to have some form of sex life ,anyway . Found this and have been using p07 and p14 religiously everyday . I have ignored the recommendations of not using a high ma and Let me tell you I can feel it tightening my hoo haa. It grabs the pelvic and releases it . Something I was unable to do on my own. I'm so excited for a new strong vagina to . It's really changing my life and my confidence . I will buy the biofeed once I can start doing them on my own without effort .
This is fake
This is fake. Once you buy the product, you won'tbe able to open it. They just change the name on trustpilot. Imposible to unsuscribe.
Bless you all
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