Kegel8 Reviews 

Lauren was extremely helpful and kind....
very knowledgeable and considerate.
Thanks for reassurance Lauren...
:-)

great company good communication

First order arrived OK. Second order never appeared. Spoke to a representative via a booked call appointment.
They said the package was delivered, taken to a post office depot and picked up!
Want me that got a card, showed ID and picked the parcel.up. No tracking number or email confirmation of my order. Plus the telephone number for Kegel8 is now no longer recognised!
Paid on klarna so have raised a dispute so no more payments until it's sorted.

First class professional service from a very knowledgeable, caring and helpful team.

This is a great company! Wonderful customer service and support for all the various products I have purchased. This is not just a sales company, they have products that really work and they understand the sensitivities and needs of their customers, many who are suffering distress and discomfort and badly need to feel supported. (In more ways than one!) Thanks Kegel8, you are getting it right.

I purchased the Ultra 20 in December and have been using this regularly, also under supervision from a physio, for over 4 months and can honestly say with sadness it hasn't helped at all. In fact, I would go as far as to say it's made things worse. Unlucky I guess

Excellent customer service. Prompt replies to a query I raised and happily replaced a lead that had stopped working no questions asked.

Fantastic helpful company,,great products. Great service,

Got a bit confused over the offers as several popped up but after speaking to Emma she sorted it out and gave me the appropriate discount So happy about that Will review product once received

I purchased my K8 over 5 years ago but Lauren was still happy to provide support. When the international phone call encountered problems she sent me an email with the information I needed to get my program started properly. I am very impressed and hope that the K8 will work on my issues but if it does not I could not be happier with the support I received from Lauren.

Have been a customer for over a decade. The last order I made is a complete mess. Based on recent my experience what they promise to deliver and what they do, are two different things. Dreadful service not worth the hassle.

You have lost a customer.

Really thoughtful advice many thanks

Emma was extremely helpful . Thank you so much

Would give no stars if I could. The "no quibble money back guarantee is worthless". They have charged me £35.99 of the £125.99 I paid as the probes and wires had been opened but how else are you supposed to see them! The product page on the website says:-

Returns
If you’re not 100% happy with your purchase you can return it within 90 days of delivery. If the item is faulty/damaged, you’ll receive a FULL refund; however, if the item is unsuitable or you have changed your mind, a small postage charge of £2 will be deducted. They told me the terms were in the no quibble money back guarantee but they have a flaw in their system when you order by smart phone which means if you press on the "no quibble money back guarantee " nothing happens! You would therefore expect that there would be a no quibble money back guarantee but as I said, I have been charged £35.99. I rang the company and the "customer service" agent was very argumentative. I have sent messages through live chat about the problem with the website accessed via smart phone that have been ignored. Be warned. Save your money. I feel completely ripped off.

Latest Update in response Lillie.
There is no link when on a smart phone. I have messaged you 3 times on live chat about this but have been ignored. You have closed my complaint despite my replies! It's an horrendous lack of "customer service". The "anything else you can help with" is refund my £35.99 and spell my name properly.

DON'T FALL FOR THE NO QUIBBLE MONEY BACK GUARANTEE.

The advisor gave me lots of helpful information. But I do feel a lot of that information should have come automatically with the trainer.

Great customer service, wonderful gadget. Totally recommend

I had to got to A&E. Device was impossible to remove.

The Kegel 8 no quibble guarantee, which they strongly promote, is worthless

No quibble guarantee is mentioned in two different places on product page. You must click on delivery to read further down it doesn't apply if opened.

£119 and several hours in A&E. I was advised never to use again - not that I would

Avoid this company

I bought this device to help me with my problem with a cystocele gr2. I asked for help from the site via email and immediately got a response from Emma who helped me a lot. I am at the beginning, I have no results yet, I was recommended exactly as it says in the book for prolapse. I had concerns about how much was inserted and I was told that where we feel the cable is outside and gel not to put too much. For now I do program 10 for 1 month, then I will switch to program 11. I'll be back

Such a relief to get something really works along with all the help and advice you might need which was not forthcoming from anywhere else I might add I can’t bear the thought of incontinence !! And the very unsexy pants etc🤷🏼‍♀️

I've no complaints about the Kegel 8 machine that I received but after 12 weeks and following the instructions; I did not notice any marked difference. So I returned the package and expected a full refund as promised in the 90 day money back guarantee. Now I find that they have deducted part of the refund to replace a part that was used but undamaged. I'm disgusted with this part of the service.