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keithmichaels plc Reviews 

2,106
•
TrustScore 5 out of 5

4.9

Auto Insurance Agency
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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable, making it very easy to arrange and manage policies for modified or specialist vehicles without any stress. Many people also appreciate the competitive prices, clear communication, and fast, efficient service provided by dedicated account managers who handle every requirement smoothly and professionally. Consumers often mention that their ongoing relationships with consultants result in dependable continuity and steadfast support over many years of coverage. Though some customers noted that specialized insurance policies and broker services can sometimes involve higher costs or additional premiums compared to standard market alternatives.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable when discussing specific needs... See more

Service

Reviewers highlight positive aspects of service, describing the team as efficient, responsive, and a true... See more

Price

Reviewers mention positive feedback about price, frequently highlighting competitive renewal rates and... See more

Customer service

Clients share positive opinions on customer service, highlighting how easy it is to speak directly with real... See more

Response time

Customers consistently note positive experiences with response_time, highlighting efficient and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No messing about with the change of vehicle, details had been retained from an early enquiry about possible change. All staff have been helpful and easy to deal with. I would say this experience as fa... See more

Rated 5 out of 5 stars

We switched to Keith Michaels in July, and they offered a great service and significantly lower premium to our previous insurer by applying real sense to the quote and situation. We've just completed... See more

Rated 5 out of 5 stars

I have insured many vehicles with Keith Michaels over the last 25 years. Christian Wheatley has always been my account manager, and the service I have received from him has been superb. Maybe t... See more

Rated 5 out of 5 stars

Phoned and spoke to Jeremy who was very helpful and managed to help get me insured on a modified policy with my Tesla Model 3 Performance. Many other insurers weren’t able to help but Keith Michaels w... See more

Company details

  1. Auto Insurance Agency

Written by the company

Keith Michaels Plc are Insurance specialists. We have earned our reputation in these areas and pride ourselves on maintaining very high standards of customer service. We are completely independent, have been established for over 35 years, and speak to all our customers to arrange insurance. We are not a faceless online insurer.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,106)

210 reviews in the last 12 months

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Rated 5 out of 5 stars

I have insured many vehicles with Keith…

I have insured many vehicles with Keith Michaels over the last 25 years. Christian Wheatley has always been my account manager, and the service I have received from him has been superb.

Maybe this has something to do with the first name which his parents gave him.

"Bear it well, son of Adam" (Aslan - The Lion the Witch and the Wardrobe by CS Lewis)

I would have no hesitancy in recommending Keith Michaels in general, and Christian Wheatley in particular.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Have used them for several years. Staff very friendly. Nothing is too much trouble. They are there to listen to your needs and help. Email received with all my documents. That I need to print. Excellent service.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

DD40? try these people, they can help

I had great problems getting insurace after ban of 12 months, ( not Drunk, not drugs). quotes on quote sites were between 3500 and 6500 TPFT! i found this company using a google search and gave them a go. THey have been superbe, yes the premium, with full protected no claims is still a lot compared to what i used to pay, but they got me insurance, and that is what counts.friendly, helpfull and i would recomend with no hesitation

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Clear concise communication with a very…

Clear concise communication with a very favourable result I. will recommend to anyone considering renting their car insurance in the future. The fact we can speak with a person with a phone number is also a bonus.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Been with this guys a few years i have…

Been with this guys a few years i have modified cars vans suvs and never an issue
They always come out on top
Highly recommended
Easy to deal with with no hassle at all
Will remain with them for many years to come

November 21, 2025
Unprompted review

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