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Rated 1 out of 5 stars

Kelkoo were advertising my book, The Tombstone Maker's Daughter, as being available on Amazon within 1 to 3 months which is total rubbish. Yes, it looks as if we might have sold out during the holida... See more

Company replied

Rated 1 out of 5 stars

Kelkoo falls far short of ethical practice and is just a paid for click exercise. Wont fall it again absolute disgrace. I am not allowed to say my true feelings but con trick would be in the sentenc... See more

Company replied

Rated 3 out of 5 stars

I became suspicious, but I was wrong. I made an order from kelkoo via amazon. Told delivery following day. When I checked amazon for tracking info the following day, there was no record of an order. S... See more

Company replied

Rated 1 out of 5 stars

I ordered a Kelkoo memory bear pattern on the 19th October through Amazon. It was dispatched the next day on the 20th but appears it’s gone no further than that. I was given a delivery date of betwe... See more

Company replied

Company details

  1. Price Comparison Site

Information provided by various external sources

Online shopping and price comparison from Kelkoo UK. Shopping site featuring online shopping guides and user reviews to help you find the latest products at the best price available.


Contact info

1.8

Poor

TrustScore 2 out of 5

40 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Kelkoo falls far short of ethical…

Kelkoo falls far short of ethical practice and is just a paid for click exercise.
Wont fall it again absolute disgrace.
I am not allowed to say my true feelings but con trick would be in the sentence.

January 1, 2026
Unprompted review
Kelkoo  logo

Reply from Kelkoo

Hello, thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. To help us investigate further, could you please provide the name of the shop or any specific details about the situation? We take all feedback seriously and want to ensure we address any issues appropriately.

Rated 1 out of 5 stars

Kelkoo were advertising my book

Kelkoo were advertising my book, The Tombstone Maker's Daughter, as being available on Amazon within 1 to 3 months which is total rubbish.
Yes, it looks as if we might have sold out during the holiday period, but the books should be available on Amazon UK next week.

December 31, 2025
Unprompted review
Kelkoo  logo

Reply from Kelkoo

Hello, thank you for your message and for bringing this to our attention. We’re sorry for the confusion caused by the advertising. We rely on the information provided by the retailers, but sometimes stock updates aren’t reflected in real time. It’s great to hear the books will be available on Amazon UK soon, and we appreciate your patience.

Rated 2 out of 5 stars

How do I know my order has gone through…

How do I know my order has gone through no conformation email feels like a scam

December 2, 2025
Unprompted review
Kelkoo  logo

Reply from Kelkoo

Thanks for reaching out. Just to clarify, we don’t process orders directly. We are a price comparison platform, so we don’t have a shopping cart or handle payments.

If you haven’t received a confirmation email, please contact the shop where you made your purchase—they’ll be able to confirm your order and assist with any concerns.

Best regards,
Kelkoo Group

Rated 1 out of 5 stars

memory bear pattern…

I ordered a Kelkoo memory bear pattern on the 19th October through Amazon. It was dispatched the next day on the 20th but appears it’s gone no further than that. I was given a delivery date of between the 27th October and the 7th November but it has never been delivered. Can you please confirm when my package will be delivered. Thank you.

November 12, 2025
Unprompted review
Kelkoo  logo

Reply from Kelkoo

Hello,

Thank you for reaching out. We’re sorry to hear about the issue with your order. However, Kelkoo is an advertising platform that helps promote offers from online retailers such as Amazon — we don’t handle sales, payments, or deliveries directly.

For any questions or issues related to your order or delivery, please contact Amazon’s customer service directly through your Amazon account. They’ll be able to assist you with tracking and resolving the problem.

Kind regards,
The Kelkoo Team

Rated 1 out of 5 stars

Not what I ordered

Thompson and Morgan Tomato seeds. 7 for £3.49 (Amazon) or 10 for £3.99 (Kelkoo)? Opted for the latter. Received 7 seeds for £3.99. It seems T&M don't make a pack of 10 seeds. Only 50p but feels like someone is telling porkies.

April 24, 2025
Unprompted review
Kelkoo  logo

Reply from Kelkoo

Hello,

Thank you for your message.

Please note that Kelkoo does not sell products directly. We are a comparison service that displays offers from various merchants.
For any issues related to the product or the quantity received, we kindly suggest contacting the seller directly.

If you need any further assistance, feel free to let us know.

Rated 4 out of 5 stars

Juaying flower crochet kit

Hi, I am struggling. I bought the juaying purple crochet flower bouquet. I've been in hospital, so I have just tried to make the bouquet and found they have sent me instructions for yellow bouquet. I am very happy with the kit, but am trying here to get proper instructions. I bought item from amazon. Because it's past the time for returning, which i dont really want to do, i cant find any options on amazon. Can you help please.

December 16, 2024
Unprompted review
Kelkoo  logo

Reply from Kelkoo

Dear Susan,

Thank you for reaching out. As a price comparison platform, we don’t directly handle or fulfill product orders. I recommend reaching out directly to the merchant or seller from whom you purchased the bouquet on Amazon. They will be best positioned to assist you with obtaining the correct instructions.

Kind regards,
Kelkoo Group

Rated 3 out of 5 stars

Suspicious but wrong

I became suspicious, but I was wrong. I made an order from kelkoo via amazon. Told delivery following day. When I checked amazon for tracking info the following day, there was no record of an order. So I was very suspicious. However the day after it was due, my delivery arrived. Therefore Order communication should be improved.

November 23, 2024
Unprompted review
Kelkoo  logo

Reply from Kelkoo

Hi Barbara,

Thank you for your feedback! We’re glad to hear that your delivery arrived and that you found the product you wanted using Kelkoo.

To clarify, Kelkoo is a price comparison service that helps users like you find the best deals from various retailers, including Amazon. However, the order process and communication after you’re redirected to the retailer’s site are managed by them directly. Kelkoo does not sell anything.

We’re pleased that we played a part in helping you discover the product, so probably we deserved a 5 stars!

Thanks again for sharing your thoughts!

Best regards,
The Kelkoo Team

Rated 2 out of 5 stars

POOR VALUE.. I have just bought a pair of chair back…

I have just bought a pair of chair back covers. They do the job but look home made by a child with an old sewing machine. They were £26 for 2 , ridiculously over priced. Need chair arm cuffs but will look elsewhere
Apparently kekoo were selling the product on behalf of another company through amazon. They should check the value of what they sell as it reflects upon them

October 31, 2024
Unprompted review
Kelkoo  logo

Reply from Kelkoo

Thank you for your feedback. We’re sorry to hear about your experience. Just to clarify, we are a price comparison platform and don’t directly sell products. Our aim is to help shoppers find and compare the best prices across multiple retailers.

We recommend reaching out to the retailer directly regarding product quality concerns, as they’ll be in the best position to assist. Thank you for sharing your experience, and we hope you find the chair arm cuffs that meet your expectations.

Rated 1 out of 5 stars

Kelkoo hosts Scam vendors and does nothing

Used Kelkoo to buy a product from Shop-Globe. Money taken but weeks later no product. Approached Kelkoo to explain they were listing a Scam company but no response or support.
I would advise not to use them as there is no security/checks for vendors

May 24, 2024
Unprompted review
Kelkoo  logo

Reply from Kelkoo

Hello,

We regret to hear about your negative experience with Shop-Globe. We want to assure you that we take such matters very seriously. Please be informed that the merchant in question is currently offline and we are actively investigating this issue.

Your feedback is valuable to us, and we are committed to ensuring a safe and reliable shopping experience on Kelkoo. We apologize for any inconvenience this situation has caused and appreciate your patience as we work towards a resolution.
Best Regards
Kelkoo Group

Rated 1 out of 5 stars

Fraud! Fake CPPs

I have contracted with them even 1 month then quickly I canceled the contract! This is a FRAUD!!!! Every day was coming the FAKE PPC! The most crazy is the FAKE click with one single IP has reached more than 100 clicks ! I gave feedback to account manager but they were pretending to figure out the issue and telling me that they never get such a feedback over 20 years of they business ! Shame on you ! All of you! FRAUD

June 14, 2022
Unprompted review
Rated 1 out of 5 stars

Fake Likes And Clicks

Tried this device promised 5x roas but it turns out they were advertising in a country that I wasn’t based and through google analytics, I could see the amount of clicks they say they are providing does not match what google says.

My roas was in the minus instead of 5x and if you try to get ahold of the account manager, they spent more time away from the company then working.

Defo avoid this place

June 10, 2022
Unprompted review
Rated 1 out of 5 stars

Scam, plain and simple

Scam, plain and simple.
after using a few other CSS services for google shopping we gave these guys a try also, big mistake.
firstly Their interface to track sales and spend is appalling, extremely basic, with no real reporting, and no idea where your money is being spent. in my view, this is done on purpose to obfuscate where your cash is being spent.
After raising this as a clear issue, We were promised better reporting, with sales tracking. Of course, this was never implemented by Kelkoo and we had monthly bills from them with no idea where the cash had been spent, no idea how many clicks we had, and no increase in traffic.
Needless to say, we ceased using them as soon as we could.
To our amazement, the invoices kept on coming even though we had canceled the campaign!
After raising this again and again as a clear error, all correspondence was ignored.
4 weeks later we had a letter from a solicitor in the UK saying we owed Kelkoo £900!
Naturally, this was disputed with them but they were not interested in anything we had to say.
2 weeks later we had a letter from the county court! they had actually taken us to court to recover the funds, incredible.

So we are currently in dispute with them in the County Court, needless to say, we are fighting this every step of the way.
My advice to anyone thinking of using this company is don't.
The technology is clearly set up to obfuscate where your money is being spent. if you challenge it, they ignore you. If you do not pay what they deem to be the costs for your non-existent traffic, they will take you to court and pluck a figure out the air.

We have been using google and various other CSS partners over the last 15 years in eCommerce, and Kelkoo is by far the worst company we have encountered.
As the title suggests, this is a scam, plain and simple.

September 2, 2021
Unprompted review
Kelkoo  logo

Reply from Kelkoo

Hi John,

Apologies for the delay in our response, we just got access to our Trustpilot account and discovered your message. We are sorry to hear you’ve had a negative experience with Kelkoo Group. We always work hard to provide the best performances to our clients and we would be happy to understand what went wrong with your campaign. Feel free to contact us at www.kelkoogroup.com/contact-uk/ and we will be happy to answer any question you may have and show you the performances we are able to reach for our customers.

Rated 1 out of 5 stars

Tap out the singel penny of your bussnies!

We have had Kelkoo as ads company to help us advertise.

The seller continues asking for higher budget to increase sells for 1 mounth and after that we could jump of straight. After we signed and they made tracking to work they started and it all showed that it was waste of money. Both me and the seller was known but we now had tested it. I did quit the agreement and after 20 days a new invoice showed up with the same spend as we had for test mounth. After talking to the seller he say he cant do anything about the contract and when i ask about our deal he just say look in the contract.. For knowledge the seller do not take any responsebility for the deal due to the contract value is higher.

For me they are scamers who want to tap out every singel penny without companies do profit.

BE AWARE AND READ THE CONTACT BEFORE SIGN

August 1, 2021
Unprompted review
Kelkoo  logo

Reply from Kelkoo

Hi Lorens,

Apologies for the delay in our response, we just got access to our Trustpilot account and discovered your message. We are sorry to hear you’ve had a negative experience with Kelkoo Group. We always work hard to provide the best performances to our clients and we would be happy to understand what went wrong with your campaign. Feel free to contact us at www.kelkoogroup.com/contact-uk/ and we will be happy to answer any question you may have and show you the performances we are able to reach for our customers.

Rated 1 out of 5 stars

Truly awful. Advertisers avoid.

Truly awful, awful experience. Activity went live without agreement and before tracking was in place. Spent an entire months budget in 2 days without permission. Very dubious traffic with insane bounce rates and miniscule session times, unlike we've seen through any other channel or platform we've used. No visibility on ad placements or traffic sources. No customer service to answer queries and resolve just consistent chaser emails and debt collection emails. Attempts to engage on any issues completely ignored. Purely on an effectiveness basis I would recommend advertisers to avoid Kelkoo but coupled in with the horrendous customer experience at the end I would say run a mile.

December 4, 2020
Unprompted review
Kelkoo  logo

Reply from Kelkoo

Hi Matt,

Apologies for the delay in our response, we just got access to our Trustpilot account and discovered your message. We are sorry to hear you’ve had a negative experience with Kelkoo Group. We always work hard to provide the best performances to our clients and we would be happy to understand what went wrong with your campaign. Feel free to contact us at www.kelkoogroup.com/contact-uk/ and we will be happy to answer any question you may have and show you the performances we are able to reach for our customers.

Rated 1 out of 5 stars

Spammers

Where did I picked up this, I just do not know but Kelkoo carries on popping up shopping icons on my google search despite me removing adds from mozilla, this urged me to review them. They not doing so well so trying to increase clicking by cheating and popping up stupid adverts on elderly people browsing.
How do I know it is them because I can just look at the html codes that reveal to where those coming from.

March 9, 2019
Unprompted review
Kelkoo  logo

Reply from Kelkoo

Hi Patricia,
We’re sorry to hear you are experiencing problems with our Kelkoo Shopping Ads. We are a Google Premium Partner which means we are able to provide our e-merchants with high traffic rates though Google Shopping Ads, which is why are ads are appearing high in your search results. All of our adverts are legitimate and are approved by the merchant and by Google to appear in the browser. You can find out more on our website: www.kelkoogroup.com
We hope this clears things up for you,
The Kelkoo Group Team.

Rated 1 out of 5 stars

Terrible experience with Kelkoo, Beware!

Terrible experience with Kelkoo. Beware! I signed up for a 1 month contract to get visits to our website and they were supposed to optimize our advertising campaign during the month so that we get sales and then renew with them.

As soon as the campaign launched, the account manager left / quit and they fumbled around on our account for several weeks, not verifying the tracking pixel properly and not optimizing the account.

I asked them to cancel because of this and they said we are locked into a contract.

Now they are asking for more money above the contract amount ,even though they had a service failure, and are threatening me with legal action over a small amount and appear to be unwilling to compromise at this point, even though I offered them several compromises.

Beware of Kelkoo!

February 22, 2018
Unprompted review
Kelkoo  logo

Reply from Kelkoo

Hi Afshin,
We’re sorry to hear that you are experiencing problems with our Kelkoo Shopping Ads. We apologise for any confusion caused through the change in account manager however, we are now proud to have a very qualified and stronger team working with us, tracking their merchants’ campaigns daily and regularly liaising with them to ensure our clients are 100% happy with our services. We now make it a priority to answer any of our merchants’ queries within 24 hours to ensure their campaigns are running smoothly.
We cannot speak for the contract you took out at the time however, now we only work on the terms of 1 month rolling contracts meaning there is no minimum time frame contracts operating through Kelkoo Group anymore. You can find out more on our website: www.kelkoogroup.com
We hope this clears things up for you,
The Kelkoo Group Team.

Rated 1 out of 5 stars

I would give less than 1 star if I …

I would give less than 1 star if I could.

I'm a current customer of KELKOO until today when we have at last caught them red-handed last night sending a huge batch of FAKE PPC traffic to the site in a 15-minute window...

We have documented evidence and this has been reported to Kelkoo this morning. We are demanding a refund of past few months.
Take this as a warning do not sign up with the LEGUIDE / KELKOO group of companies.

FRAUD

October 10, 2017
Unprompted review
Kelkoo  logo

Reply from Kelkoo

Hi Louis,
We’re sorry to hear you have been experiencing problems with our Kelkoo Shopping Solutions. We apologise for any fake clicks received through Kelkoo, we can assure you that this was through no fault of you as a merchant but rather through one of our former publishers supplying us with fake clicks. In recent years we have been working extremely hard to improve this and now have an excellent fraud detection system in place to ensure all of our publisher traffic is legitimate. As soon as we detect any fraudulent activity from any of our publishers, they are removed from our database and our clients are refunded the appropriate amount. You can find out more on our website: www.kelkoogroup.com
We hope this helps clear things up for you,
The Kelkoo Group Team.

Rated 1 out of 5 stars

Terrible exprience

Terrible exprience - the invoice fraudly PPC

September 1, 2017
Unprompted review
Kelkoo  logo

Reply from Kelkoo

Hi Ruda,

Apologies for the delay in our response, we just got access to our Trustpilot account and discovered your message. We are sorry to hear you’ve had a negative experience with Kelkoo Group. We always work hard to provide the best performances to our clients and we would be happy to understand what went wrong with your campaign. Feel free to contact us at www.kelkoogroup.com/contact-uk/ and we will be happy to answer any question you may have and show you the performances we are able to reach for our customers.

Rated 1 out of 5 stars

WARNNING Kelkoo is scam

WARNNING

Kelkoo is fruad/scam
we work for them last three month and they was happy with our traffic and CR,we asked for last two month payment then they keep sending us form to fill.we decide to wait for previews payment and manger was telling me to keep working we will pay you but we stopped becouse its seems dodge so they decide NOT to pay us becouse of some invalide clicks

July 27, 2017
Unprompted review
Kelkoo  logo

Reply from Kelkoo

Hi Rana,

Apologies for the delay in our response, we just got access to our Trustpilot account and discovered your message. We are sorry to hear you’ve had a negative experience with Kelkoo Group. We always work hard to provide the best performances to our clients and we would be happy to understand what went wrong with your campaign. Feel free to contact us at www.kelkoogroup.com/contact-uk/ and we will be happy to answer any question you may have and show you the performances we are able to reach for our customers.

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