KP Law Reviews 

379
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers had a great experience with this company, consistently praising the professional and trustworthy approach. People frequently express deep appreciation for the helpful team members who guide them patiently through complex group actions and ensure they always feel fully supported. Consumers emphasize that general communication is handled exceptionally well, keeping individuals thoroughly informed at every single stage of their compensation process. However, some people mentioned that response times were very slow and obtaining progress updates took an extremely long time. A few reviewers also noted that certain claims dragged on for years without receiving any clear communication or final resolution.

What people talk about most

Claim

Users describe ambiguous interactions with claim experiences, as many reviewers report successful... See more

Service

Clients share positive opinions on service, frequently highlighting the professional, fast, and efficient... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as knowledgeable,... See more

Response time

Customers consistently note ambiguous experiences with response time, as many reviewers report being kept... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I joined for a group action regarding a data breach in the last instance. Prior to this I've had involvement with another group action regarding pensions. Both times have been easy to do, the firm... See more

Company replied

Rated 5 out of 5 stars

KP Law offer an excellent service, they were able to keep me fully updated throughout my case which made me feel at ease. As I'm not very good with technology they helped me with everything and not... See more

Company replied

Rated 5 out of 5 stars

I used the firm as part of a group action following a, potentially, hazardous data breach. From the very start, I was kept updated regarding the other side's actions and what the counter actions were.... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend KP Law. I have had an excellent experience dealing with them. Throughout they have been kind, compassionate and looked out for my interests. If I had to call to ask a question... See more

Company replied


Company details

Written by the company

With innovation, resources, and expertise, we fight for justice for every client. KP Law has one of the most experienced group action and multi-claimant legal teams in England and Wales. At KP Law, we have represented tens of thousands of workers and consumers, and we are used to standing up to large, well-funded organisations. Indeed, with extensive experience in complicated litigation, and all the resources we need, we are ready to go head-to-head with deep-pocket defendants which other law firms shy away from.


Contact info

4.1

Great

TrustScore 4 out of 5

379 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(379)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Engaged KP LAW on Johnson & Johnson…

Initial Review on 12/10/26:
Engaged KP LAW on Johnson & Johnson talc claim following their advertisement on group action.
Incredibly difficult to get info on progress or any response to correspondence.
I now worry that I may have engaged stereotypical ambulance chasers.

Update review 22/10/26:
Subsequently sent contact details following request by KP Law. As of today still no contact has been made or update given.

Update 28/10/26:
Still no contact from KP Law.

October 12, 2026
Unprompted review
KP Law logo

Reply from KP Law

We appreciate you taking the time to share your experience and are sorry to hear you have found it difficult to obtain updates on your claim. Thank you for confirming your details through Trustpilot. We have passed these on to the relevant team, who will be in touch with you directly.

Rated 1 out of 5 stars

Data Breach Team are incredibly slow…

Data Breach Team are incredibly slow and not great at keeping you updated.

Months have passed and no updates about M&S or The Co-op.

JD Sports claim rumbled on for years the end result was claim closed yet on their website they are still canvassing for new JD Sports claimants.

I currently have a complaint with the Legal Ombudsman about this firm.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommend KP Law highy enough

I cannot recommend KP Law highly enough.
I have been represented by KP Law in relation to the Harrods case for an extended period of time, and throughout what has been an incredibly sensitive and emotional experience, I have consistently felt treated with genuine care, compassion, dignity and respect.
Everyone I have dealt with at KP Law has been incredibly professional, responsive and supportive, but I would particularly like to thank Alicia Cotter and Lucy Traynor. They have both shown such empathy and understanding when dealing with very sensitive issues, and I have always felt that they genuinely wanted to help. They have been patient, thoughtful and incredibly responsive, always making time to answer my questions and reassure me when I have needed it. They have gone far beyond what I might reasonably have expected from a legal firm.
I would also like to thank Ian Powell, who has been hugely supportive from a media perspective. His calm, sensible and thoughtful guidance has been invaluable, particularly in helping me navigate what is appropriate to say publicly and what perhaps isn’t. He has been a reassuring and level-headed voice throughout, and I have really appreciated his kindness and support.
What has meant the most to me is that KP Law have never made me feel like simply another client or another case. They have recognised the human being behind the circumstances and have treated me with kindness, understanding and compassion throughout.
The matter is still ongoing, but I felt it was important to take the time to say thank you now. I think it is important to acknowledge when people do an exceptional job, and in my experience, KP Law genuinely have.
Thank you to Alicia, Lucy, Ian and everyone at KP Law for your continued hard work, care, professionalism and, above all, your humanity. I am incredibly grateful.
Carrie Lazell

August 8, 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you, Carrie, for taking the time to share such thoughtful feedback. We’re grateful for the trust you have placed in KP Law throughout the process.

We’re particularly pleased to hear that the wider team have been able to support you with care, understanding and professionalism. We’ll make sure your kind words are shared with them directly.

Thank you again for your time and for trusting KP Law with such an important matter.

Rated 5 out of 5 stars

Great legal company. Highly recommended

Great legal company. KP send regular updates and appear to be working hard in the background to support their clients & get the best results.

July 28, 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your feedback and for trusting KP Law with your claim. We’re pleased you were happy with the service you received and will share your comments with the team.
Kind regards,
KP Law

Rated 5 out of 5 stars

Quality service

Made clear their intentions from the start. Their continued communications throughout the case was concise and left no ambiguity. Very pleased with the claim and the outcome. Was never about the money, this was about holding an organisation to account for failing to keep their trustees information safe.

June 1, 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for sharing your positive feedback. We’re delighted that our team was able to support you and achieve a successful outcome for your claim.
Kind regards,
KP Law

Rated 5 out of 5 stars

Kept me updated on Group data breach…

Kept me updated on Group data breach claim. When completed funds sent straight away. Well happy

July 28, 2026
Unprompted review
KP Law logo

Reply from KP Law

We’re glad to hear that you had a positive experience with KP Law. Thank you for taking the time to leave your feedback, which we will be pleased to pass on to the team.
Kind regards,
KP Law

Rated 5 out of 5 stars

Great service delivered and kept…

Great service delivered and kept informed all the way through the process and a good result

April 3, 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for trusting KP Law with your claim. We’re pleased that we were able to secure a positive outcome for you and appreciate your feedback.
Kind regards,
KP Law

Rated 5 out of 5 stars

Excellent service always updating…

Excellent service always updating regularly on the progress of the action and prompt payment

July 25, 2026
Unprompted review
KP Law logo

Reply from KP Law

We're glad you had a positive experience working with our team, thank you for trusting KP Law with your claim. Kind regards,
KP Law

Rated 5 out of 5 stars

Used KP Law for a group data breach…

Used KP Law for a group data breach compensation claim. I was kept updated throughout the process. The whole thing was easy with no stress.

November 30, 2025
Unprompted review
KP Law logo

Reply from KP Law

We appreciate your kind words and are glad to hear that you were pleased with your experience. Thank you for placing your trust in KP Law.
Kind regards,
KP Law

Rated 5 out of 5 stars

Professional and efficient service from…

Professional and efficient service from start to finish. Highly recommended.

December 23, 2025
Unprompted review
KP Law logo

Reply from KP Law

We're glad you had a positive experience working with our team, thank you for trusting KP Law with your claim.

Kind regards,
KP Law

Rated 5 out of 5 stars

I used the firm as part of a group…

I used the firm as part of a group action following a, potentially, hazardous data breach. From the very start, I was kept updated regarding the other side's actions and what the counter actions were. I found KP to be trustworthy, knowledgeable and very customer friendly.

July 24, 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your feedback and for trusting KP Law with your claim. We’re pleased you were happy with the service you received and will share your comments with the team.
Kind regards,
KP Law

Rated 5 out of 5 stars

I used this company following a data…

I used this company following a data breach.
They were excellent throughout and kept me updated at every stage.

July 24, 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for trusting KP Law with your claim. We’re pleased that we were able to secure a positive outcome for you and appreciate your feedback.
Kind regards,
KP Law

Rated 1 out of 5 stars

Wouldn’t use them again

Wouldn’t use them again

July 24, 2026
Unprompted review
KP Law logo

Reply from KP Law

Hi Alex,

Thank you for sharing your feedback. We’re sorry to hear that your experience with our firm did not meet your expectations.

We take all concerns seriously and are continuously working to improve our client experience. If you would like to tell us more about your experience, our client services team would welcome your feedback.

To contact us please email client.service@kpl.co.uk or call us on 0333 038 2411.

Rated 5 out of 5 stars

KP Law took on this role and dealt with…

KP Law took on this role and dealt with it in its entirety. Straight forward and easy to follow. Thank you.

June 1, 2026
Unprompted review
KP Law logo

Reply from KP Law

We appreciate you taking the time to leave a review. Thank you for trusting KP Law, and we’re glad that we were able to achieve a positive outcome for you.
Kind regards,
KP Law

Rated 5 out of 5 stars

Regular updates and quick settlement

Regular updates and quick settlement, recommended.

July 24, 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words and for sharing your experience. We’re pleased you were satisfied with the support provided by our team.
Kind regards,
KP Law

Rated 5 out of 5 stars

Superb service from great company.

Superb service from a well established company with a proven track record of success. From start to finish the staff were knowledgeable and helpful. I was guided through the process of making a claim which was successful and I received a financial payment commensurate to the issue.

May 23, 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for taking the time to leave such kind feedback. We’re pleased that you had a positive experience with us and will ensure your comments are passed on to the team.
Kind regards,
KP Law

Rated 5 out of 5 stars

Fantastic communication

Fantastic communication, fantastic result, ease of payment - highly recommended.

June 18, 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for taking the time to share your feedback. It's good to hear that you had a positive experience with KP Law and will pass your kind words on to the team.
Kind regards,
KP Law

Rated 5 out of 5 stars

Great service dealt with my issue very…

Great service dealt with my issue very professionally and kept me informed throughout the process

July 23, 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for trusting KP Law with your claim. We’re pleased that we were able to secure a positive outcome for you and appreciate your feedback.
Kind regards,
KP Law

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