Kelly's Storage Reviews 

305
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Exceptional Service from Start to Finish from Ollie the manager to the excellent, hard work of his staff. A BIG Thank you. Mikky & Nick were most helpful and accommodating showing them where to place... See more

Rated 5 out of 5 stars

Without going into personal details, Kelly's have been outstanding in their help and support through what has been an extremely stressful time in our lives. Special mention to Oliver Cose, who has al... See more

Company replied

Rated 5 out of 5 stars

Ben, you're an absolute legend, thank you so much again. I don't usually write reviews but this company is absolute class. I cannot fault it at all. I would highly recommend Kelly's to anyone who's ex... See more

Company replied

Rated 5 out of 5 stars

Nick and Gil unloaded all of my heavy belongings into my first floor flat with no complaints and did an excellent job of putting everything where I asked them to without scratching any walls etc. Woul... See more

Company replied

Company details

  1. Self-Storage Facility

Written by the company

Established over 80 years ago, Kelly's was the first company in the UK to offer convenient Mobile Self Storage solutions to customers. Still, in the family, the company now holds 2 facilities servicing London and the South East and delivers storage units direct to the door of more UK households than ever before. Not content with pioneering the Self Storage industry, Kelly's launched Kelly's Document & Data Management which specialises in bespoke document and data storage for businesses as well as Kelly's Storage Charity Events, a unique concept in charitable giving whereby they pay for and organise sporting, fund-raising events with 100% of money raised going to local charities. Set up by the Directors in 2010, Kelly's Storage Charity Events Department, with support & engagement from all members of staff, has raised over £700,000 to date! As a family business, our focus is on providing exceptional customer service - so we're proud to say our Customer Service Team is helpful and efficient, and receives consistently excellent feedback. And, with direct lines, it's likely you'll speak to the same person every time you call, meaning you'll receive a unique and personal service from beginning to end. The same also goes for the road - our drivers are experienced and knowledgeable and will text and email you prior to and on the day of your booking with their name, number, and time of arrival - so you're not left in the dark. And, to keep things simple, we tell you about all the costs upfront - there are no hidden extras, no deposits, and no need to buy a padlock. In fact, we won't charge you anything until we've actually stored your goods and, even then, you only pay for the days you actually use.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

305 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(305)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent choice for removals!

A smooth move from Bracknell to Brighton that went extremely well! An amazing team of 4 lovely guys: Reece, Mike, Josh and Mark, who went above and beyond and looked after our belongings. I have to say this was the best and efficient move we had to date. (and we move quite a lot). Would highly recommend Kelly's Storage. Everyone is super professional, I've been dealing with Chris, and all in all a superb experience! Thank you guys!!

June 10, 2024
Unprompted review
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Reply from Kelly's Storage

Hey Alex,

Amazing review, thank you so much for sharing we have sent this round to the rest of the company to show how pleased you were with us.

See you soon,

Team Kelly's

Rated 5 out of 5 stars

Nick, Josh and Moss

Nick, Josh and Moss did an amazing job- professional, quick and helpful. Thank you!

May 24, 2024
Unprompted review
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Reply from Kelly's Storage

Hey Yuengu,

Thank you for sharing your experience with us.

See you soon,

Team Kelly's

Rated 5 out of 5 stars

Great service so far

Friendly over phone service and easy to arrange. Our removal guys Adam and Tony were so helpful and took great care when loading our possessions whilst we carry out some renovation work.

May 18, 2024
Unprompted review
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Reply from Kelly's Storage

Thank you for taking the time to leave a review, Caroline! Best wishes from the Kelly's Team.

Rated 5 out of 5 stars

First rate service.

Without going into personal details, Kelly's have been outstanding in their help and support through what has been an extremely stressful time in our lives. Special mention to Oliver Cose, who has always been approachable and solved any problems we came across. First rate, professional service. I'd highly recommend Kelly's. Thank you Kelly's and thank you Ollie.

April 15, 2024
Unprompted review
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Reply from Kelly's Storage

Thank you so much for the great comments, Barbara. If you need us again, you know where we are! Best wishes from the Kelly's team.

Rated 5 out of 5 stars

Kelly’s are storing our Antique…

Kelly’s are storing our Antique furniture while we have a room decorated. Mike and Reece were lovely to work with and I found them very reassuring and efficient.

April 9, 2024
Unprompted review
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Reply from Kelly's Storage

Thank you for your great review and for using Kelly's Storage! Best wishes.

Rated 5 out of 5 stars

Another job well done.

Great service from Callum & kyle. Will definitely use Kelly's again.

April 6, 2024
Unprompted review
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Reply from Kelly's Storage

Thanks for using Kelly's Storage and we'll see you again next time! Best wishes.

Rated 5 out of 5 stars

Full marks to your staff for making our visit to our storage so easy.My husband and I visited Kelly’s…

My husband and I visited Kelly’s Storage in Guildford earlier this month in order to review our three pods which had been in storage for some time. We wished to try to reduce our stored goods to a single pod and what could have been a stressful experience became a very positive one with the help of Mike, for whom nothing was too much trouble, and who enabled us to empty one pod completely and to arrange a second for delivery to our home. We were very grateful for his cheerful company.
Thanks also to your administration in arranging our visit so that all went smoothly. Everyone to whom I spoke was extremely helpful and efficient.

March 20, 2024
Unprompted review
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Reply from Kelly's Storage

Thank you for your great review, Pamela. We are so pleased Mike and the team could make this smooth and easy for you! Best wishes from the Kelly's Team

Rated 5 out of 5 stars

Great service

We are using Kelly Storage now for three years. Last week I wanted to check my stuff and see if I still needed everything. Daniel at the Luton location was super helpful and attentive. Without his help I couldn’t have done the check.

February 29, 2024
Unprompted review
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Reply from Kelly's Storage

Thank you so much for your review, Marie-Julie and thank you for your continued support. Best wishes from the Kelly's Team.

Rated 5 out of 5 stars

Overall a very good service

Generally pretty good.

Unfortunately one time they quoted a different price on the phone than was charged on my card (£400 vs £200).
Also their pricing structure for pickups/delivery is very inflexible and can be a surprise sometimes.

Update: They've given me a refund in the meantime, which brings my overall experience back to a 5/5

January 20, 2024
Unprompted review
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Reply from Kelly's Storage

Thanks for taking the time to share your experience with us Nils. It seems there was some confusion with your redelivery quote due to one of your units coming back into storage which we are glad to hear has now been resolved. For future transparency, our collection and delivery charges are per unit meaning, the more space you use the more you will pay. On the day of the collection, you can decide how much space you want to use, and you won’t pay anything until after we collect your goods which sounds pretty flexible to us

Best wishes,

The Kelly's Team

Rated 5 out of 5 stars

Brilliant Service

A brilliant service! Callum & Adam helped me to move all my belongings into storage, and were extremely helpful, positive and professional. I would highly recommend! :)

February 21, 2024
Unprompted review
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Reply from Kelly's Storage

Great to hear, Lucy! Thank you for the positive comments :) Best wishes from the Kelly's Team

Rated 5 out of 5 stars

Great Service

Tony and Adam were very friendly, helpful and efficient in carrying out the job. No complaints. They also didn’t mind waiting while I arrived at the flat. I would highly recommend Kelly’s storage.

February 20, 2024
Unprompted review
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Reply from Kelly's Storage

Thanks so much, Shane! Best wishes from the Kelly's Team

Rated 5 out of 5 stars

I have used Kelly's Storage for 12…

I have used Kelly's Storage for 12 years. They have always been available to me at all times and have given 5 star service for all their endeavours. I happily and with no reservation recommend this company. Thank you.

February 21, 2024
Unprompted review
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Reply from Kelly's Storage

Thank you so much for your kind words and longstanding custom, Richard! See you again soon! Best wishes.

Rated 5 out of 5 stars

Nick and Mike were great

Nick and Mike collected my stuff for storage and were efficient and friendly. Highly recommended.

February 21, 2024
Unprompted review
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Reply from Kelly's Storage

Thank you Susan, this is great to hear! Best wishes from the Kelly's Team

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. Tony, Carl, and Adam did a brilliant job helping me move from Cambridge to London and were quick, friendly, professional, and all around a pleasure. Great communication, great service, great price - would highly recommend Kelly's Storage to anyone!

February 19, 2024
Unprompted review
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Reply from Kelly's Storage

Thank you for such a brilliant review, Michael! We're so glad you experienced our A* service. Best wishes, the Kelly's Team

Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. Very professional service, the guys arrived on time, packed everything really quickly and were polite, friendly and hard working. Can’t recommend them enough

February 16, 2024
Unprompted review
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Reply from Kelly's Storage

Thank you so much, Claudine! Best wishes from the Kelly's team.

Rated 5 out of 5 stars

10 out of 10 experience

Had the absolute pleasure of Tony and Adam delivering my belongings back safe and sound. They were right on time, super fast, efficient, helpful and great guys to boot. Hands down the best storage experience I've ever had.

February 14, 2024
Unprompted review
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Reply from Kelly's Storage

This is amazing to hear, Jay. Thanks so much for using Kelly's Storage, if you need us again you know where we are! Best wishes.

Rated 5 out of 5 stars

Kellys storage no problems

Kellys storage easy to book, communicated well, arrived within designated time frame. Callum and Liam removed my belongings quickly amd efficiently and were lovely.
Would recommend

February 10, 2024
Unprompted review
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Reply from Kelly's Storage

Thank you for the great feedback, Carly and thanks for using Kelly's Storage!

Rated 5 out of 5 stars

Kelly's Storage

I dealt with Callum and Jay and their service was fantastic. Very pleasant and polite and did a great job with the delivery all done very timeously. Great company to deal with and would fully recommend.

February 7, 2024
Unprompted review
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Reply from Kelly's Storage

Thank you for using Kelly's, Mark! If you need us again, you know where we are! Best wishes

Rated 5 out of 5 stars

Callum and Jay delivered all my…

Callum and Jay delivered all my furniture today from their storage facility. They were super friendly and helpful and got everything unpacked at record speed.
Very grateful!

February 7, 2024
Unprompted review
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Reply from Kelly's Storage

Thank you for the great feedback and for using Kelly's Storage!

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