Agree with Rick ..they overbook
£60 for a hours labour at the end of the day when the car was in at 9 o clock.
Didn't look at it till gone 4pm
So no where near enough time to sort the issue.
Completely overbooked, and understaffed.
Seems the sort of place you need to leave your vehicle for a week and they will get round to it eventually.
Sadly most people don't have that luxury
Please don't take bookings you can't fulfill
And if you say you'll ring up tomorrow actually do it!!


