Awful
Awful! Over charged for a simple task. One person job and brought two people. Ruined my walls and blamed the small space! Meant to also hang a painting and came up with an excuse that I need string (currently installed by someone else with no string). Caused a lot of delay. There are many other reliable options.
Reply from Kensington Maintenance Services
Dear Ana,
I’m truly sorry to hear that you were not satisfied with the service you received from us. Your review comes as a surprise, and I would like to address your concerns based on the facts of the situation.
As a small local business, we take great pride in offering 5-star service to our customers. We are committed to meeting expectations and ensuring complete satisfaction before we send any invoice. Here are a few points I would like to clarify:
Upfront Quotation: You were quoted upfront for the job, which included assembling a desk that you had difficulty putting together on your own. As you mentioned yourself, you had already damaged a previous desk trying to assemble it. You requested two people for the assembly, as you stated the task was too difficult for one person. We provided you with an accurate quote, which you accepted.
Wall Scratch: The small scratch on your wall was caused by one of your portraits slipping due to a slippery floor. You asked us to place the portrait by the wall, and while a scratch did occur, we offered to repaint that small section at no extra cost, which you agreed to.
Painting Installation: The painting you wanted to hang was missing the necessary string and hanging brackets for safe installation. We didn’t proceed because we couldn’t ensure it would stay securely on the wall. We offered to come back and install the painting for you once you had the proper brackets, again at no additional cost. We take safety seriously and didn’t want to risk it falling off.
It's disappointing that we weren’t able to resolve this situation through better communication, and your review does not fully reflect the service you received. We always aim to provide the highest level of service, and I’m sorry this experience did not meet your expectations.
We would still like the opportunity to make things right. Please feel free to reach out so we can discuss this further and find a solution that satisfies you.
Best regards,
Kensington Maintenance Services
