Kent & Stowe Reviews 186

I’ve read through a lot of the 1 star reviews and unfortunately, I had the same problem as many others - my fork head broke off, barely used maybe twice, 3 months old.

This has been my first experience with Kent & Stowe, they were fast to assist and gave me a gift card to order a new one from their site after I provided proof of purchase.
I feel 4 stars is warranted as of right now, because this simply shouldn’t happen in the first place and whilst I appreciate their fast responses and resolution, I don’t have much confidence in Kent & Stowe, but, they do have a 15 year guarantee on their products.. so time will tell.

Disappointed with Secateurs
Faulty and poor cutting performance

Purchased as thought treat myself to make life more easy cutting in garden

Purchased large general purpose secaters as have large hands, arrived looked great so decided to try out in garden and also say will cut 24mm ?
There is a hand size switch that allows you to set wide or not so wide setting depends on your hand size, I required not so wide size so set on this, after a few cuts found size select lever would jump back to wide setting so must be faulty, tried few times but still jump back to wide setting !
So have to send back for refund as faulty !
The secateurs state long lasting stay sharp blades but find they do not cut great and require a lot of pressure to cut small diameter branches, my old wilkinson sword secateurs cut better which were couple years old and had done many hours work

To sum up secaters look great but in my opinion over priced and quality and performance not great !

Purchase what i thought quality stainless steel digging spade. After little use spade has shattered. Initially gave one star but on posting review K&S contacted me and resolved issue with no drama. It is so refreshing to deal with a company with integrity and fantastic customer service.

My lawn edger broke today whilst doing a spot of gardening which is unusual as I’ve had Kent and Stowe products for years and they are superb. Dropped an email to Customer Service and within an hour Kathy had it all sorted and helped me get a replacement. These days customer service is non existent but Kent and Stowe were outstanding!

I purchased an item for my stepdad on the 3rd October and have yet to receive the item. When chased, I was told that it must be lost and did I want a replacement. I advised I did but could I have it sent directly to my stepdad this time. I have yet to receive a reply. Things get lost, I completely understand, but rectifying the issue is how you win customers over. I have been utterly disappointed with the service so far and have so far paid for an item I am yet to receive.

I broke the handle in my digging spade recently. I contacted Kent & Stowe customer service by email to purchase a replacement handle. Kathy in customer service asked for a receipt, which I no longer had and photos of the damaged tool.
She said the tool was covered under warranty and they sent a replacement spade by courier. I have always liked Kent & Stowe equipment but I am really delighted with the customer service I received from them and their representative Kathy. Thank you.

We bought a Kent & Stow Stainless Steel Digging Fork a couple of years ago and unfortunately the handle broke at the joint with the fork, occasionally these things happen. I called Customers Service yesterday afternoon at 3:25pm asking if I could buy a handle to fix it myself (I’m old school and like to fix where I can). Unfortunately, because of the manufacturing processing a self-fix is impossible. Kayleigh, the Customer Service Manager, was incredibly helpful despite my losing the original proof of purchase. Kayleigh advised if I was able to provide a photo of the broken product and dimensions, they would review and replace the broken item under their 15-year warranty, which I did by e-mail yesterday afternoon. This morning at 09:09am I received an e-mail from Kayleigh confirming the product would be replaced FOC, for logistical reasons, replacement by an e-gift voucher.
Now that is what I call superb Customer Service, clearly a company that believe in going the extra mile to deliver exceptional Customer Service and enhance their reputation. Thank you, Kayleigh, I would not hesitate to recommend Kent & Stow.

Very helpful customer support team

Broke a piece off of my loppers pruning at the weekend and phoned up this afternoon and spoke to a lovely lady who took my address for the replacement part. When asked for how much it would cost she said theyre under warranty. Didn't have to show my receipt. Was a very hassle free conversation and a pleasant surprise when she said the part would be in the post today. Just annoyed I didn't get her name to give her some recognition.

I had an issue with a tool that broke. Spoke to customer services and a new one is on its way. No quibble.
Excellent customer service.

Fantastic company, great products and great warranty. I bought a pair of secateurs which developed a minor fault they sent a replacement very quickly. Tools are wonderful to use.

Kent & Stowe stainless steel digging Spade broke less than a year after purchase due to faulty welding seam which was completely inadequate.
Waited a month for a replacement and received the wrong size.
Have no confidence in Kent & Stowe and am very disappointed.
Who does the quality control at Kent & Stowe and will the replacement (when I eventually receive it) have the same welding fault?

great company hoe broke a few year old no receipt sent pictures new one sent out
Will always buy kent and stowe in future

I contacted regarding a problem I had, within a few moments a replacement part was in the post at no charge.
You cannot get better service than that, Kent & Stowe are great.

'Fraid I'm going to join the queue of unhappy customers. Was digging the garden this week and the weld between the shaft and blade came apart. The weld is {was} really thin so no surprise really. Not the quality I thought it was.

Edging shears lasted for a few yards then fell apart . I mended but still rate them as rubbish

Very poor quality tool - wood handled bypass loppers. Handles fall off: pivot nut and bolt un-tightens therefore the cut is not clean.

I merely went online to buy a replacement part from Kent and Stowe. Could not find a tele number but was redirected to an online helpline which in due course sent me to "an expert" from Howly's (have no idea who they are) who wished to charge e £24 to continue my conversation. ridiculous. Where is customer services gone when you could call up and order a replacement part. to say i am disappointed is an under statement. You pay for a tool and cannot follow up with the company you bought from. Kent and Stowe in this case.

Its bad enough that the Kent & Stowe Stainless Steel Garden Digging Fork, bought from Robert Dyas, bent on first use, but Robert Dyas has refused to help, insisting that I've had the fork for more than 30 days, when in fact its delivery was significantly delayed.

My understanding of the Consumer Rights Act 2015 is that I have 30 days from taking ownership of a product (this could be the date of purchase or the date it was delivered - whichever is later) to claim a refund if it is faulty. I have done so, Robert Dyas says it won't help. Then, even if 30 days had lapsed, the retailer is obliged to repair or replace, before a refund is claimed. Again, Robert Dyas refuses to help.

Update: I am now in contact with Kent & Stowe, and the company is sourcing a replacement.

My wife was given a border fork as a birthday present in Nov 2022. Last week, the shaft snapped where it enters the metal fork head, whilst being used for some light digging in the border.
The wood looks like it wasn't very good quality, hence probably why it snapped.
My wife is only small, so the fork hasn't been abused. It has only been used in the flower borders, not for heavy digging. Of course, as a present, she doesn't have the receipt.
A shame, as she really enjoyed having a tool the suited someone of her diminutive stature.

Update:

We contacted the company about the broken fork and they were absolutely brilliant about it, sending.out a replacement with no quibbles. I simply had to email and send a photo of the broken fork. 10/10 for customer service.