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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and freshness of the produce, noting that it tastes significantly better and lasts longer than supermarket alternatives. Many appreciate the variety in the boxes, which encourages them to try new recipes and supports local farmers and businesses. The service is also frequently highlighted as excellent, with courteous staff and informative communications. However, some customers experienced issues with the condition of certain items, such as rotten carrots or unidentified loose leaves. A few people also reported finding pests, which was an unpleasant surprise.

What people talk about most

Product

Customers consistently note positive experiences with product. Reviewers praise the fantastic range of... See more

Quality

People report positive experiences with quality. Customers consistently praise the freshness and taste of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The most cost effective way to eat healthy. I love getting this box Im veggie and just buy my beans and lentils separately and have all my veg from here. This has saved me money and helped m... See more

Company replied

Rated 5 out of 5 stars

Used KVB for years now so what do I love about them? They are local using Kent farms for Kent grown fresh produce, less miles to get to me, delivered to my door, in a reusable cardboard box, very limi... See more

Company replied

Rated 5 out of 5 stars

Always great quality. The use of local growers and resulting low food food miles really appealed to us. The product range extends far beyond veg & there's awlays something new to try. Loving life... See more

Company replied

Rated 5 out of 5 stars

Boxes are amazing! A good variety of veg, but as I also have a fruit box (also great). fish, meat and dairy I know that in my purchase of all of these I am helping our local farmers and fishermen.I ha... See more

Company replied


Company details

  1. Online Food Ordering Service
  2. Fruit and Vegetable Store

Written by the company

We deliver local Veg Boxes, & more, direct to your door. We commit to only using vegetables from Kent, so you can be sure each box is fresh, seasonal & sustainable - that's our promise to you. We currently deliver to Kent and London (within the M25).


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

84 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The veg box itself wasn’t great

The veg box itself wasn’t great. the quality was ok but the variety was limited so I cancelled after my first box. Earlier this week I received an marketing email headed “come back to the mission and get 50% off” so I rejoined with the abrupt interactions with customer service I soon found my order to be cancelled as I had used a discount that the email clearly encouraged me to for rejoining.

Honestly would’ve considered rejoining in a few weeks once the Kent crops offered a little more variety but the interactions with ‘Becca’ left me feeling like I was some sort of criminal trying to steal from them. As mentioned above, the quality is ok at best but I wouldn’t use them again based on their customer service alone.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic seasonal kent veg

Fantastic range of seasonal veg, fruit, sourdough bread etc. Interesting updates about the growing season and farming which make you feel part of the mission for home grown veg. Friendly and easy to use website and service. We can't wait for our box every week!

April 30, 2026
Unprompted review
Kent Veg Box logo

Reply from Kent Veg Box

Thank you Sophie for your review. We are glad that you're part of the mission and we have shared your review with the rest of the team. Ed

Rated 5 out of 5 stars

Always great quality!

Always great quality. The use of local growers and resulting low food food miles really appealed to us.

The product range extends far beyond veg & there's awlays something new to try. Loving life on the veg!

April 10, 2026
Unprompted review
Kent Veg Box logo

Reply from Kent Veg Box

Thank you Nick for your kind words - much appreciated. Ed

Rated 5 out of 5 stars

Kent Veg Box gets the thumbs up!

Have been getting a Kent Veg Box fortnightly now for over 3 years- really enjoy seeing what’s there and planning how to make best use of the wide range of produce that we get. Quality is good and because it’s so fresh, most things keep for a good two weeks… Managing breaks for holidays is very straightforward. Also enjoy reading Steve’s updates about where different produce has come from etc. Keep up the good work guys!

April 17, 2026
Unprompted review
Kent Veg Box logo

Reply from Kent Veg Box

Thank you Annette for your review! Great to hear you're enjoying our service. Ed

Rated 5 out of 5 stars

KVB and me

Used KVB for years now so what do I love about them? They are local using Kent farms for Kent grown fresh produce, less miles to get to me, delivered to my door, in a reusable cardboard box, very limited packaging on salads and some veg, we get to eat seasonally. So healthier for us, supporting local businesses and local farms which means money back into our local economy. What's not to love! They also source dairy, fish and meat products from local businesses so if you want regular or extras it's all part of the KVB package.

April 16, 2026
Unprompted review
Kent Veg Box logo

Reply from Kent Veg Box

Thank you so much Carrie, this means a lot to us and has been shared internally to the team! Ed

Rated 5 out of 5 stars

The most cost effective way to eat heathy…

The most cost effective way to eat healthy.

I love getting this box Im veggie and just buy my beans and lentils separately and have all my veg from here.

This has saved me money and helped me to get more greens in my diet. Also saves me time to think about what to cook with the recipe suggestions.

I like how open the email communication is with how things are growing and reminds you about the process and hard work it takes for farmers to grow things something that is often overlooked.

April 16, 2026
Unprompted review
Kent Veg Box logo

Reply from Kent Veg Box

Hi Ciara, thank you so much for your lovely review, glad we can help adding more greens! Ed

Rated 5 out of 5 stars

Excellent produce

Excellent produce, extremely fresh and varied, great company and great customer service would highly recommend

April 16, 2026
Unprompted review
Kent Veg Box logo

Reply from Kent Veg Box

Thank you so much Sarah. Ed

Rated 5 out of 5 stars

Boxes are amazing

Boxes are amazing! A good variety of veg, but as I also have a fruit box (also great). fish, meat and dairy I know that in my purchase of all of these I am helping our local farmers and fishermen.I have had only one real query, and this was sorted with speed. With courteous staff and informative mails we know each week both what will be in our boxes and additional produce on offer

April 10, 2026
Unprompted review
Kent Veg Box logo

Reply from Kent Veg Box

Hi Susan, thank you so much for your review. Much appreciated. Ed

Rated 5 out of 5 stars

Comms and Consistency

Fantastic communication ever since we started using them. Produce arrives on time, every time, and we could not be happier. We are very lucky to have such an excellent service, providing such beautiful food on a regular basis. Consistency and great communication has made us long term users.

April 15, 2026
Unprompted review
Kent Veg Box logo

Reply from Kent Veg Box

Thanks Lewis for your kind review, glad you're happy with our service! Ed

Rated 5 out of 5 stars

Excellent all round

Excellent all round. Lovely and fresh produce straight from farms around Kent. Also free delivery. Brilliant.

April 15, 2026
Unprompted review
Kent Veg Box logo

Reply from Kent Veg Box

Hi Ken, thank you so much for taking the time to write the review, much appreciated. Ed

Rated 5 out of 5 stars

Great quality veg.

Always a good variety of super quality, locally produced veg.

April 11, 2026
Unprompted review
Kent Veg Box logo

Reply from Kent Veg Box

Thank you Helen for your review and being a customer of ours for nearly 5 years now! It is much appreciated. Ed

Rated 5 out of 5 stars

I subscribed to Kent Veg Box since ten…

I subscribed to Kent Veg Box since ten Years now and I have always had good experience and I appreciate their smooth communication. I advocate for defending local products, to give value to the exceptional products that are also grown here in UK. I highly recommend Kent Veg for anyone respectful of Nature and the anonymus hands, the farmers that are doing an amazing work.

April 11, 2026
Unprompted review
Kent Veg Box logo

Reply from Kent Veg Box

Hi Cecile, 10 years! And will be 11 years in June! Thank you so much for being a loyal KVB champion all this time. Ed

Rated 5 out of 5 stars

What a great supplier

What a great supplier. Very grateful to have found Kent Veg box. The boxes are amazing and the veg tastes like veg. The add ons just make this a better place to shop and now having been with them for a couple of months i TRUST all they are doing.

April 3, 2026
Unprompted review
Kent Veg Box logo

Reply from Kent Veg Box

Thank you William for your great review, we appreciate it! Ed

Rated 1 out of 5 stars

Very poor quality

I got half a usable veg box, 2 cabbages and cauliflower were ok, but 3 carrots that were rotten and some thrown in loose leaves that were unidentified. Really disappointed in this.

March 19, 2026
Unprompted review
Kent Veg Box logo

Reply from Kent Veg Box

Hi Carlo, we are so sorry for this and we do not read our reviews straight away - did you speak to anyone about this at the time? I will happilly refund you for your veg box, and again please take our apologies for this delivery. Anything we can do to help further, please let me know. Ed

Rated 5 out of 5 stars

I’ve enjoyed everything in my box

I’ve been receiving my fruit and veg box for a few weeks and love it!
The veg might not look perfect but what an amazing taste. I’ve enjoyed everything so far and as it’s so fresh it last well.
I’ve opted out some weeks and added extra other weeks.
Really pleased to be receiving my boxes and supporting local farmers and producers.

March 16, 2026
Unprompted review
Kent Veg Box logo

Reply from Kent Veg Box

Thank you so much for your review Katherine, it means a lot. We have shared amongst the team here. Ed

Rated 1 out of 5 stars

Financially messed me up. Terrible customer service. Very rude and callous

I ordered a veg box which came, I'd set the subscription for 4 weeks but decided to order a veg box for this week, except I couldn't, the website kept adding my order for the following week, and charged me.
I used the 'chat' on the website to explain the issues and was told they'd move the date to this Wednesday, I also wanted to add mushrooms and apples and was told this wasn't an issue. Only today I received an abrupt message telling me they'd cancelled and refunded the £19 I'd paid for the veg box with no reason given, and they'd charge me again on Sunday. When I explained this wasn't what we'd agreed and I couldn't afford to have multiple payments for the same box out of my account (it takes a week to get the £19 I'd paid back into my account) he was really nasty and rude to me. He couldn't care less that he'd financially messed me up. He'd also deleted the conversation we'd had where he'd agreed to just charge me for the mushrooms and apples as I'd already paid £19 for the veg. Underhand, and untrustworthy. He really upset me and definitely didn't care that he lost a customer. Terrible way to run a business

January 31, 2026
Unprompted review
Kent Veg Box logo

Reply from Kent Veg Box

We’re sorry you were unhappy with your experience.
The payment was refunded as soon as the issue was identified. Apologies for any confusion caused. As with most card payments, refunds are processed by banks and can take several working days to return to an account, which is unfortunately outside of our control.
We’re sorry if our communication came across as abrupt, that’s not how we aim to deal with customers. All charges related to this order were cancelled and refunded at the time.
Thanks, KVB

Rated 5 out of 5 stars

I love my Kent Veg box

I love my Kent Veg box! The produce is always delicious, so much tastier than supermarket equivalents. Plus it is easy to add extras or pause if you’re away. And the fact it is all local is a big bonus. Highly recommend !

January 2, 2026
Unprompted review
Kent Veg Box logo

Reply from Kent Veg Box

Thank you for your kind words Sophie!

Rated 5 out of 5 stars

Totally recommend

I decided to try a box because I really don't eat enough veg. As I am on my own, it's quite a lot, but because it's so lovely and fresh, it's easy to prepare and freeze the surplus. The actual veg isn't always 'pretty', but it IS super quality and flavour. I also treat myself to a small wholemeal loaf, and this is excellent, and lasts really well. I would definitely recommend giving this company a try.

December 30, 2025
Unprompted review
Kent Veg Box logo

Reply from Kent Veg Box

Thank you Helen, that's great to hear you're enjoing the produce

Rated 5 out of 5 stars

Delicious veg

Delicious veg, it all tastes amazing! It's also made me try new recipes as the box included veg that I wouldn't automatically just add to my shopping trolley. The service is really easy to use, from the website to the delivery. Great way to support local farms.

November 28, 2025
Unprompted review
Kent Veg Box logo

Reply from Kent Veg Box

Thank you Vicky. Much appreciated.

Rated 5 out of 5 stars

I love Kent Veg

I love Kent Veg. Wonderful fresh produce, great variety even in cooler months and excellent value alongside the great feeling I am supporting local businesses.

November 24, 2025
Unprompted review
Kent Veg Box logo

Reply from Kent Veg Box

Excellent to hear! Thank you so much.

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