KeraFiber.com Reviews 636

TrustScore 3 out of 5

3.0

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Rated 2 out of 5 stars

Delivery to UK took 2 weeks got an apology but not good enough. Also make sure you read description as bottles are really small, not what we expected, shampoo and conditioner bottles are probably half... See more

Rated 1 out of 5 stars

They're just straight up ignoring my multiple emails querying my order. Placed 5 weeks ago and never received, emailed support on 3 different occasions, not one reply. They've straight up just took my... See more

Rated 5 out of 5 stars

Upon reading the adds for Kera Fiber I actually laughed when I discovered you sprinkle the fibers to your existing hair. I thought this must be another ridiculous product which will never work. I w... See more

Rated 1 out of 5 stars

I got some of the Kera "hair building" Fibers, and applied after washing my hair, without ANY noticeable effects, so as an experiment I brushed some straight onto my eyebrows where I could see immed... See more

Company details

  1. Wellness Center
  2. Cosmetics Store
  3. Toiletries Store

Information provided by various external sources

KeraFiber helps in instantly building your hair with natural keratin protein fibers. Adds thickness and fullness to your hair in seconds. Why Use KeraFiber Hair Building Fibers? * KeraFiber instantly thickens thinning hair * Kerafiber is 100% All-Natural organic keratin protein * KeraFiber is completely undetectable * KeraFiber gives volume to your hair


Contact info

3.0

Average

TrustScore 3 out of 5

636 reviews

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Rated 2 out of 5 stars

Late delivey

Clearly on this occasion something has gone wrong with the delivery end of the organisation. All previous orders received within 3 days but this time 14 days later still waiting. Message from retailers stating package passed to courier on 24th (10 days after order), on 28th courier still has not collected the package according to their tracking service.

July 28, 2015
Unprompted review
Rated 2 out of 5 stars

Poor delivery time.

Product ordered on 11th July, the product was in stock at time of placing my order. The product wasn't dispatched until 24th July and it is still in transit today 27th July (11 working days) after ordering and still not arrived yet!

July 27, 2015
Unprompted review
Rated 4 out of 5 stars

A fantastic product

I ordered keraFiber by phone. I had a very polite response, it was quick and over in a minute. I received it the third day. This was my third order, and have never been disappointed. Will always want more.

July 22, 2015
Unprompted review
Rated 5 out of 5 stars

Seriously wow.

My first purchase included hair spray and black fiber. It does the job perfectly. I should have added the aplicator for precise application. I will add this on my next months supply. I only use a few pumps of hair spray and it adds style with superb hold. However really CRAPY CUSTOMER SERVICE. It sounded like i was keeping her from doing something! Wont call again

July 20, 2015
Unprompted review
Rated 5 out of 5 stars

Great product

Great product that arrived on time. I was truly amazed at how well this product works.

July 17, 2015
Unprompted review
Rated 3 out of 5 stars

Mediocre service

When I called, the lady who answered the phone was not particularly interested in helping me with my questions. She was more interested in taking my order.

July 15, 2015
Unprompted review
Rated 5 out of 5 stars

Grrrreat!

One of a kind product.. with excellent results. No hesitation would repeat my order.

July 13, 2015
Unprompted review
Rated 2 out of 5 stars

Customer service not very satisfactory

Website not very easy to use, I duplicated my order by accident, but when I phoned customer services to cancel the order, they advised that I had to receive the goods and then send them back. 3 weeks later I am still awaiting a refund. Not very happy!

July 6, 2015
Unprompted review
Rated 5 out of 5 stars

Keira fibre

Excellent product! It has certainly made a major difference to the way my hair looks. I recommend it highly to those in my position of thinning hair.

June 30, 2015
Unprompted review
Rated 4 out of 5 stars

Shampoo, conditioner and fibres

I find the three items above are very good, my hair feels thicker after shampoo and conditioner has been used on it.
The fibres do a great job of covering up my thin to bald patches good product, all good.
Now the bad news, I find the goods a little pricey, I can get a 25gram of fibres for £28 using million hairs and there product is also very good.

June 27, 2015
Unprompted review
KeraFiber.com logo

Reply from KeraFiber.com

Dear Christine,

Thank you for your feedback.

We infact have a 28 grams fibres bottle for £29.95, which will provide the value you are looking for.

Please refer to this link: https://www.kerafiber.com/en-gb/shop/product-details.aspx?p=138

Thanks.

Rated 5 out of 5 stars

does what it says on the tin

very good product front of my hair getting bit of scalp show but after i use Kera Fiber you can not tell you just have to take your time and after a few ttimes you will get the hang of how much to use to get the cover you need i am very happy bunny thanks

June 25, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent product

This product does what it says on the tin.It covers the areas you are conscious of and gives you back your confidence,Your hair immediately looks and feels thicker.I purchased the pump to attach to the product as this delivers a more even distribution of the fibres,
I have ordered another and I am not half way through the first one yet.An amazing product . . Go on give it a try . . You wont regret it

June 19, 2015
Unprompted review
Rated 3 out of 5 stars

all not received

not sure how to rate it as havent been delivered all that i ordered. I received the shampoo, conditioner and the fiber hold spray but NOT the hair building fibre!!! So may have to reserve my comments till ive tried the entire product.Can you kindly check my order?

June 18, 2015
Unprompted review
KeraFiber.com logo

Reply from KeraFiber.com

Dear shalal,

We are investigating this and will resolve as quickly as possible.

Somebody from the customer services team will call you to update the status.

We apologise for any inconvenience caused.

Rated 5 out of 5 stars

Save my selfsteem

I had depression and I've lost hair... This product helps me during my process to recover myself-stem. Is not easy for a cute girl be bold... And this product helps me A LOT.

June 18, 2015
Unprompted review
Rated 5 out of 5 stars

efficient delivery

very good value for the product. I had bought the same thing from another company before I bought this and the cost was about 5 times dearer for the same item.

June 17, 2015
Unprompted review

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