KES Lighting & Home Reviews 

Great service from start to finish

Beautiful lamp and good value

Great kitchen ceiling light. It looks superb in our newly installed kitchen.
All round good service from the company.

Very good service. Received emails to check if I was happy and everything arrived as expected.

Ordered a beautiful ceiling light and the service from start to finish has been perfect.
Quality of product is absolutely outstanding cost for the light £241
same light on John Lewis £529!!!!
Definitely would recommend this company and also I will be a returning customer
Thank you Kes Lighting

Sent me faulty products. When I requested a return (within 30 days) I was told this was outside the return window. Despite their being no time limit on goods that are not fit for purpose. I returned the items at my own expense and they have still refused any refund or credit note. I am talking to my card provider and trading standards.
Avoid.

Addendum: Their reply just reinforces what I have stated. I demonstrated several times how I had indeed by email notified them of the manufacturing fault (not transit damage) within their time limits and they had just not bothered replying until many days later when they stated it was too late. Still no contact from them to resolve the issue or offer any refund.

We're really pleased with the light, it's very good quality metal and glass, and with a retro LED 'filament' type lamp fitted it looks lovely. 

The packaging was very good, it's clear they wanted to ensure it's safe arrival.

We have been customers of KES Lighting for 10years and carried out multiple complex lighting projects in our house. The reason we have remained 100% loyal to KES Lighting is because of the Director Anne McKenna & the brilliant - highly trained, helpful, knowledgable team of people who work at KES lighting. We have always wanted the latest, cutting edge, high quality innovations in lighting for our internal, external and garden spaces - everytime we have been delighted with new and exciting developments transforming our living spaces. In addition, Anne has also given us superb advice and valuable solutions to update and transform our old lighting systems in the simplest way at the lowest cost - leading to massive savings in electricity. If ever there is a problem- Anne and the KES team go out of their way to resolve the issues quickly and effectively and always to our absolute satisfaction. We would 100% recommend KES Lighting for the following reasons:-
1) Execellent high quality innovative products
2) Highly knowledgeable, helpful, problem solving team led by Anne McKenna.
3) Customer Focused
4) Excellent Value
5) Superb Service
We would always go to KES Lighting for any of our lighting needs first as we have never been disappointed - always delighted!

I purchased a set on 3 lights from KES Lighting, Once received I arrange the electrician to fit. I had 4 boxes 3 with light fittings and 1 with bulbs. Upon installation there was 1 bulb missing, I contacted KES who where initially helpful, they advise the items weren't shipped by them and as I had not reported this within 48hours of receiving the goods they where unable to assist in any way. Seems crazy, I didn't unwrap the boxes until the electrician came. Lucky there wasn't an issue with one of the expensive fittings. Just a shame as the cost of one light bulb and delivery is crazy. They provided no assistance or offer of free delivery. Just disappointing for the amount of money I spent and a minor issue, I wouldn't buy from them again.

Fast delivery of a quality product, which was also competitevly priced. Really pleased with how this light looks.

Ordered a lamp shade and 2 days later, my order was cancelled due to a pricing error.

I was offered the same product again for £38 extra, which I declined. It then took nearly 2 weeks for my original £143 to be refunded.

Avoid this company I ordered a brand new light fitting I didn’t open it till two days ago as the house was having a renovation I ended them to say 16 pieces of the chandelier is missing and they want to charge me 4.59 each plus 8.95 I have endured trading standards on this as quite frankly selling inadequate defective part missing lights is unacceptable and I’m writing a reply from this company as the manufacturer isn’t sending a the correct amount of crystals fit a £268 light which is useless Avoid at all Costs I wish I had read the reviews on this matter as it seems this company doesn’t do trustworthy business

Purchased some Trimless Astro downlights for our kitchen and we needed them for the weekend as our plasterers were starting to skim on the Monday, Ian at KES was super helpful, checking the physical stock and despatched the lights straight away with speedy delivery, they were some of the best pricing I could find online. I’ll definitely use them again.

I ordered a bathroom light that was delivered on May 20, 2025. We found an electrician three weeks later and discovered that the glass covers were shattered. After emailing the company, they claimed it was our mistake was didn't check and said they would charge us £10 for each glass cover, plus a delivery fee of £8.95. If you decide to order from this company, be sure to check every single item, as they won’t take any responsibility and will blame you, making you feel like you’re lying over a £9 issue. I won't be ordering from them again!

UPDATE: I am not 10 years old, and the package was never left at the construction site - it was sitting in a separate room the entire time. I ordered loads of stuff and never ever experiences anything like this before so yes, it was my mistake not to check the package and trusting you, but I don’t appreciate being blamed for something that wasn’t my fault.

It’s unbelievable. And, funnily enough, you never mentioned anything about your so-called “investigation,” during which your team sent me the wrong item after nearly two months. I then had to complain again just to receive the correct one.

The whole experience was a shambles, and your response to my complaint made it even worse.

I have been renovating a large Georgian property for the past two years in full period style. Before choosing lights I visited KES Lighting in Coventry and was so pleased with the selection, quality and personal service that I had them supply every light in the house and garden. They have been excellent in every respect and my electrician commented numerous times on the high quality and finish of the products.

I shop on the KES website for my lighting at home.
I have always found really lovely products and design reasonably priced.
My latest order, I Initially, I received a damaged light, but the customer service team, particularly Ann, went above and beyond to resolve the issue. She was prompt, courteous, and efficient in arranging a replacement light.
Ann's exceptional service made a potentially negative experience into a positive one. I highly recommend KES for their excellent products and outstanding customer service."

Very good service and fast shipping, well packaged. Good quality fittings no problems order with confidence

I've been very impressed with KES Lighting & Home. The product selection is excellent and the pair of lights I bought arrived very well packaged and in perfect condition.
Unfortunately, I made a mistake and ordered the wrong colour (totally my fault) but KES was very helpful in arranging a return and sending the correct item (albeit at my cost, but totally expected as it was my error).
They also got in touch to check that the items were received fine and everything is in order.
Overall great customer service and quality products on sale. Will be buying again in the future!

Oh dear ..just opened the package ..and the glass is broken ..whenI called customer service ...no answer ..but worst 'the mail box was full!' .what do I do now????????

I recently purchased five of the Elstead Provence lights from Kes Lighting. Including lightbulbs the total amount came to £450. Upon opening the products I was flabbergasted to see that they look nothing like the 'aged brass' they're advertised as on the web site! This is in fact a misleading representation of the product and false advertising. To add insult to injury, I was required by Kes lighting to pay for the return of the goods and was quoted by UPS an amount of £60. I also had issues with the online ordering process (a clunky web site) processed my order twice which charged my card two amounts of £450. Exercise caution when ordering from this company.