KESPIRE Reviews 

703
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Never buy from this company. Totally misrepresented the Forever Together as a 3D wood design with lights, turns up as a cheap, poorly printed 2D perspex sheet. Nothing like the image shown on Instag... See more

Rated 1 out of 5 stars

If i could give them zero star i would . They absolutely are fraud since i ordered picture to have 3 D of it based on their AD but they sent me flat printed picture which is totally different from... See more

Rated 1 out of 5 stars

Very intentionally deceitful descriptions of their products. This company by this name and by other names (same company) SHOULD NOT BE ALLOWED TO DO BUSINESS IN THE U.S.!!!! Our government should be... See more

Rated 1 out of 5 stars

68 emails later.... They made my ring wrong twice and added extra shipping fees, and then refused to refund or make it right! Never again, stay well away from these scammers!!! They totally ruined the... See more

Company details

  1. Gift Shop

Written by the company

We have a team of professional designers to provide stylish, personalized gifts. You can use your lover’s name and/or photos to create unique and practical souvenirs on those special days. We will help you capture those precious moments and keep them close to your heart. Our procedures are well organized from our technical team right down to our shipment agents to assure the most efficient delivery from factory to doorsteps. We guarantee fast, professional, and timely deliveries because customer satisfaction is our number one priority.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

703 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 1 month

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1.3

All reviews

(703)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total rubbish

Total rubbish. Website illustrates a fully detailed personalised dj figurine. What you get is a laser cut 5 mm plywood profile with an applied image. Completely misleading website, suspect other "products" will have same issues.
Avoid this misleading seller.

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from Kespire

I would give this company zero stars if I could.
Kespire uses highly misleading product photos that do not represent what they actually send you. The images on their site look high-quality, but the items that arrive are nothing like the photos—cheap materials, poor workmanship, and completely different in appearance.

The only hint that the product may look different is buried in their fine print, written in vague language. And when you contact them to complain, they simply point to that tiny disclaimer and refuse to take responsibility.

Save your money. I paid for what was clearly shown as a plush toy, but what I received was nothing more than a stiff printout of the character, cut into the shape of the toy.

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

HEARTBREAK

The heart break for the piece of crap we paid good money for was enormous, A gift for a child for Christmas had to put in the bin. Absolute rubbish!!

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

STAY AWAY

STAY STAY AWAY! EVERYTHING YOU SEE ON THEIR WEBSITE IS RUBBISH. CUSTOMER SERVICES ARE RUDE AND THEY LIE! THEY STATED THAT THEY WOULD GIVE YOU A REFUND FOR WRONG ORDER, BUT THEY DONT! ITS BEEN A BATTLE TO GET A REFUND. WHICH I HAVE LOST.
I PAID THOUGH PAYPAL, AND PAYPAL HAVE REFUSED MY CLAIM FOR A REFUND, WHICH I AM STILL FIGHTING FOR. I WILL NOW BE OPENING A CASE TOWARD PAYPAL! AS I WAS ADVISED THAT PAYING THROUGH PAYPAL YOU ARE PROTECTED. WELL THATS NOT TRUE! THEY CLOSED THE CASE " IN THE SELLERS FAVOUR"! IM THE ONE THAT PAID THROUGH YOU, NOT THE SELLER!!!!!
I WILL ALSO REPORT YOU TO ACTION FRAUD, AND GET YOU CLOSED DOWN! YOU ARE A DISGRACE!!!

November 18, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely dreadful

Absolutely dreadful, website pictures look fantastic but that’s not the product you receive, what you actually get is a cheap low res vinyl sticker stuck on a piece of acrylic, don’t be tempted by the wonderful website pictures.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

The products are rubbish

The products are rubbish. A peice of wood with your pictures printed on it. Don't think you are getting as described it's crap. Under PayPal rules you don't get a refund even if its broken. Rubbish

November 30, 2025
Unprompted review
Rated 1 out of 5 stars

The worst thing I have ever ordered…

The worst thing I have ever ordered online. Absolute rip off. Meant to be a 3D look a like model. Turned up as a 2D piece of wood that looks more like my 80 year old Gran than my 50 year old Dad. Avoid

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely Awful product

Absolutely Awful product. My daughter brought her dad a personalised bar tender sign with his face on it for xmas. Nearly £40, it came today and she cried. I cried. I have no idea who the man on the photo is but its not her dad. We can not give this to him for xmas as its a face of a stanger. I will take this to every single avenue I can to get a refund. I will not let this go. And i will not pay to return their rubbish. Absolute SCAM. Be warned

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

I would give this a zero star rating if…

I would give this a zero star rating if I could. I ordered a personalised figuring. All I got was a rubbish cut out. To top it off the image I wanted wasn’t even the correct image I sent over. It’s a completely different person. I mean what use is that to me. It’s impossible trying to get a refund because of there unprofessional denial. Like dealing with kids. Absolute rip off con artists. £35.87 down the drain. Wish I checked on trust pilot before. Avoid at all costs.

I also see they try and make up for it with their replies on here. Don’t believe it. If I could show my email interactions I would. Absolute BS!

November 19, 2025
Unprompted review
Rated 1 out of 5 stars

Don't use them !!

Agree that this
Is a complete scam.
Stay clear everyone.
Payment taken straight
Away and 7 weeks later
Nothing. Many emails sent
Not one reply. No contact tel
No .. lesson learned.
Please don't make
Same mistake everyone.
Kespire I hope you
Get what's coming
RIP off merchants
Disgusting !!!!

September 7, 2025
Unprompted review
KESPIRE logo

Reply from KESPIRE

Dear Customer, We always act with integrity, respond to customer inquiries with the utmost care, and strive to provide every customer with a satisfactory experience. We monitor logistics in real time and sincerely apologize for any inconvenience caused by delayed delivery due to unforeseen factors. If you are not satisfied or have any questions, please contact our customer service again via email at support@kespire.com . We will take care of your concern. Please place your trust in us once more — we look forward to hearing from you.

Rated 1 out of 5 stars

Rip off company

If I could score no stars i would. Goods arrived were for a 40th birthday, 1st item meant to be acrylic arrived in wood, nothing like i ordered totally wrong. 2nd came in acrylic but not even like the picture I sent in totaly different person. Such a rip off. Avoid at all costs.waiting for customer service to refund. Doubt that will happen.

October 18, 2025
Unprompted review
KESPIRE logo

Reply from KESPIRE

Dear Customer,

We have always operated with integrity, responding to customer inquiries with a customer-oriented attitude and providing every customer with a satisfactory experience.
We welcome the supervision of our customers and consumers. If you are not satisfied with the product you received, or if there are any damages or issues, please contact us again via our customer service email: support@kespire.com
. We will handle the matter properly for you — please place your trust in us once more.

We look forward to your reply.

Rated 1 out of 5 stars

I don’t recommend this company at all

I don’t recommend this company at all. I ordered a custom statue that was supposed to feature my husband’s face, but what I received looked like a completely different person! When I tried to return it, I had to pay £14 for shipping, and the company refused to take responsibility. Their excuse was that the products are “AI-generated.” I had to open a dispute through PayPal just to get my money back.
Save yourself the stress — stay away from this company if you don’t want a headache!

October 15, 2025
Unprompted review
KESPIRE logo

Reply from KESPIRE

Dear Customer,

We have always operated with integrity, responding to customer inquiries with a customer-oriented attitude and providing every customer with a satisfactory experience.
We welcome the supervision of our customers and consumers. If you are not satisfied with the product you received, or if there are any damages or issues, please contact us again via our customer service email: support@kespire.com
. We will handle the matter properly for you — please place your trust in us once more.

We look forward to your reply.

Rated 1 out of 5 stars

Not a honest company save yourself the money and time

Please do not order from this company. They are over seas and I paid in plenty of time to get my order here however it was not shipped, in fact they didn’t find it until I asked for a refund! Then they stated they could not refund my money because the item had already shipped and the shipping information came a day later. Save yourself some time and money and order from someone else!

September 27, 2025
Unprompted review
KESPIRE logo

Reply from KESPIRE

Dear Customer,

We always act with integrity, respond to customer inquiries with the utmost care, and strive to provide every customer with a satisfactory experience. We monitor logistics in real time and sincerely apologize for any inconvenience caused by delayed delivery due to unforeseen factors.

If you are not satisfied or have any questions, please contact our customer service again via email at support@kespire.com
. We will take care of your concern. Please place your trust in us once more — we look forward to hearing from you.

Rated 1 out of 5 stars

Ordered an item for hubby for our…

Ordered an item for hubby for our wedding anniversary and 2 weeks down the line nothing has arrived no shipping notification . Requested a refund 🥹

September 27, 2025
Unprompted review
KESPIRE logo

Reply from KESPIRE

Dear Customer,

We always act with integrity, respond to customer inquiries with the utmost care, and strive to provide every customer with a satisfactory experience. We monitor logistics in real time and sincerely apologize for any inconvenience caused by delayed delivery due to unforeseen factors.

If you are not satisfied or have any questions, please contact our customer service again via email at support@kespire.com
. We will take care of your concern. Please place your trust in us once more — we look forward to hearing from you.

Rated 1 out of 5 stars

This website is a scam

This website is a scam, they promote products with images and headings such as 3d figurines and then provide you a 2d ai image cut out of wood. They have no interest in doing the right thing, they are misrepresenting their products and falsely advertising to take your money. Do not waste your money or time.

August 15, 2025
Unprompted review
KESPIRE logo

Reply from KESPIRE

Dear Customer,

We have always operated with integrity, responding to customer inquiries with a customer-oriented attitude and providing every customer with a satisfactory experience.
We welcome the supervision of our customers and consumers. If you are not satisfied with the product you received, or if there are any damages or issues, please contact us again via our customer service email: support@kespire.com
. We will handle the matter properly for you — please place your trust in us once more.

We look forward to your reply.

Rated 1 out of 5 stars

We ordered a personalised record from…

We ordered a personalised record from Kispire. The product received for £40.00 is a sheet of 6mm plywood wood with paper /plastic adhered. Poir font typic, suspended by a cheaper string. We started a complaint and were unable to obtain a refund. Poor customer care and even worse product!

June 6, 2025
Unprompted review
KESPIRE logo

Reply from KESPIRE

Dear customer, we are sorry to hear that the quality did not meet your expectations.

Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!

Rated 2 out of 5 stars

Poor quality

I am disappointed in the quality of the materials and workmanship. The lettering looks like it was stamped out by a machine, which of course it was, but it just doesn't look that good. And I don't know what material they use to make it but I question whether it will withstand rain and sun without splitting and cracking.

June 5, 2025
Unprompted review
KESPIRE logo

Reply from KESPIRE

Dear customers,
We always operate with integrity, respond to customer inquiries with a customer-first attitude, and provide every customer with a satisfactory experience. Regarding the slow logistics problem, we track the logistics in real time, and apologize for the inconvenience caused to you by the slow delivery due to some uncertain factors. If you are not satisfied with the product you received, there is any damage or problem, please contact us again through our customer service email: support@kespire.com. We will handle it properly for you, please trust us again. We are waiting for your reply

Rated 5 out of 5 stars

A great hanging letterbox sign!

I am happy with my hanging letterbox sign. It was so affordable compared to everywhere else and it’s made well. I will seal it just to make sure, but for the price this is great. It looks like it was made with a CNC machine from several layers of wood. I would recommend Kespire for this product.

June 2, 2025
Unprompted review
KESPIRE logo

Reply from KESPIRE

We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.

Rated 1 out of 5 stars

DO NOT BUY FROM HERE!!

Took very long to be delivered even though I spent $34 on priority shipping so I basically payed them an extra $34 for absolutely no reason. When the product came I was sad to see that it did not look anything like what was advertised. The quality is very bad considering the price and overall just expected better considering I spent extra on shipping and they said they needed more time to make the product for me, obviously the time they took didn’t go into the quality of the product. Don’t buy from this website you can get better quality and better prices somewhere else, somewhere you won’t have to wait a month for below average products.

March 8, 2025
Unprompted review
KESPIRE logo

Reply from KESPIRE

Dear customers,
We always operate with integrity, respond to customer inquiries with a customer-first attitude, and provide every customer with a satisfactory experience. Regarding the slow logistics problem, we track the logistics in real time, and apologize for the inconvenience caused to you by the slow delivery due to some uncertain factors. If you are not satisfied with the product you received, there is any damage or problem, please contact us again through our customer service email: support@kespire.com. We will handle it properly for you, please trust us again. We are waiting for your reply

Rated 1 out of 5 stars

Do not use Tespire

Do not use Tespire! It is either a scam or a joke of a company! I ordered a special image of a downloaded photo for my wife for Valentine’s Day. They never sent a proof of my picture to approve and did not respond to my emails. Their customer service is non-existent. Not only did the gift not arrive on time (I ordered it well in advance), but my wife and I both appeared unmistakably Asian. I am of Russian descent and my wife is from New Orleans. I strongly recommend avoiding Tespire!

February 24, 2025
Unprompted review
KESPIRE logo

Reply from KESPIRE

Dear customers,
We always work with integrity, respond to customer inquiries with a customer-oriented attitude, and provide every customer with a satisfactory experience. Due to the time difference, the response is slow and we will take care of it as soon as possible. We accept supervision from clients and consumers. If you are not satisfied with the products you received, there is any damage or problem, please contact us again via our customer service email: support@kespire.com. We will take care of it properly for you, please trust us again. We await your response

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