Store It Out Ace 1200L Storage Box - Graphite

Store It Out Ace 1200L Storage Box - Graphite Reviews

A product’s star rating is calculated as the average of all its reviews.


Keter logo

Sold by Keter

www.keter.com

7.4K Reviews

4.1

The information on this page is based solely on product reviews written by customers of Keter via Trustpilot.


Here’s what people highlighted

Quality

2.6

5 ratings

Value for money

2.8

5 ratings


Product details

Brand: Keter

GTIN: 7290112631312

MPN: 17207378939


All reviews


Rated 1 out of 5 stars

Purchased 4 store it out ace, arrived in rotted boxes and plastic was mouldy One had missing part Keter (sth) handle Contacted customer service and was fobbed off with we don't have spares but was to happy to replace the whole unit (which would cost more than sending the spare part) Was advised should get part with turn around time of 30 days Now has been more than two months and nothing I asked for a refund of the cost of the part but they wanted me to provide details of my bank through an email....yeah nice breach of data protection when you already have my details when I placed the order So overall I have over store it out ace that is like a big bin because it's no use when you can't lock it Update after doing this review and 2 months later suddenly offering a refund

Quality: 1
Value for money: 1
Rated 4 out of 5 stars

The product could have been easier to put together - including holes for screws, making the back panel one piece instead of two so it doesn't lose strength, having some bracing on the doors to make them sturdier, and including written instructions with the pictures in the instruction manual would be a big improvement. However, the product does do what it says on the tin.

Quality: 4
Value for money: 5
Keter logo

Reply from Keter

Hi Mrs Eades,

Thank you for your detailed feedback on the Store It Out Ace 1200L Storage Box. We appreciate you taking the time to share both the positives and the areas where you feel improvements could be made.

Your comments regarding the assembly process, screw holes, panel design, door strengt
h, and clearer written instructions are all valuable and will be helpful for future product development and user guidance. We’re pleased to hear that despite these points, the product is doing the job you expected it to do.

Thank you again for your thoughtful review and support.

Keter

Rated 1 out of 5 stars

The item was damaged and , after several completely ignored emails, I was requested to repackage it for collection-no easy feat, having removed all components from the box. This I have done and sent photos to show evidence. ALL emails that I have sent (and I have sent many over the last few days) requesting collection And, more importantly, a replacement, have been completely ignored-I get an automated response, along with yet another futile case number, that is all. I have not received the item that I ordered and paid for back in May. I have tried different ways to contact Keter and all ways have been ignored. Would I recommend? Never in a million years.

Quality: 2
Value for money: 1
Keter logo

Reply from Keter

Hi Denny,

We’re very sorry to hear about your experience. Receiving a damaged item is disappointing enough, but the lack of communication and delay in arranging your replacement has clearly added to the frustration.

We appreciate that repackaging the product for collection was inconvenient, especi
ally after it had already been unpacked and assembled. Your feedback about the repeated automated responses and difficulty getting an update has been noted and is not the level of service we aim to provide.

Please contact us at CEUK@keter.com with your order number and case reference so we can investigate this urgently and help resolve the issue as quickly as possible.

Keter

Rated 1 out of 5 stars

Its was poorly pack, damaged before arrival, but we didn't see the significant of this till we tried to assemble and found other damage. Would not recommend this product.

Quality: 1
Value for money: 2
Rated 5 out of 5 stars

Love the storage for our Bins, no more foxes knocking the food bin over and making a mess

Quality: 5
Value for money: 5