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Kettlebells.co.uk Reviews 1

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TrustScore 3 out of 5

3.2

Fitness and Nutrition Service
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Company details

  1. Fitness and Nutrition Service

Written by the company

We have been selling kettlebells in the UK since 2001. We have supplied kettlebells to Chelsea FC, Liverpool FC, London Wasps RFC, Leicester Tigers RFC, Surrey County Cricket Club and Living TV's UK's Biggest Loser. We are not solely a Kettlebell company though! We also sell Dumbbells, Battling Ropes, Hatton Boxing Equipment and more...

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Ordered from here when it was announced…

Ordered from here when it was announced gyms were closing due to Covid-19. Items showed as in stock. Didn’t receive order confirmation. No replies to emails and would not answer the phone. Only knew my order was cancelled when I saw money refunded back to my card. I appreciate I ordered during a surge in demand but no communication at all is shockingly poor

April 29, 2020
Unprompted review
Kettlebells.co.uk logo

Reply from Kettlebells.co.uk

Unfortunately this was an extreme situation. When the government announced the gyms were closing due to Covid we had 25000 extra hits on our website and sold out of all stock in one day. We were overwhelmed with emails and phone calls. We had to supply on a first come first serve basis and our priority was to refund people whose orders could not be fulfilled. We did not have the manpower to send individual messages at the time or to take calls. This was unprecedented and did not reflect our normal service.

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