My Keurig is not even 2 years old. The machine has a problem hearing up and therefore will not despence the water to brew the beverage. Sometimes it does heat up and still won't dispence the bev... See more
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After descaling my one year old Duo, it then stopped brewing pods. I called customer service, spent 40 minutes trying to explain my problem. Definitely a language barrier. Then I wrote an email to the... See more
Ordered new coffee maker, discovered it was $ 25 cheaper somewhere else. Keurig could not do anything. Wanted to sent bought, unopened parcel back, asked for a return label. They will "escalate" the... See more
Had no problem descaling first 2 times, 3rd time, machine power went off and never could turn it back on. After reading reviews, this happens all the time, machine not even one year old, however, can'... See more
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1.8
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67 reviews
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Ordered for the first time from Keurig…
Ordered for the first time from Keurig Canada online on Feb 02, 2022.
I was triple charged for the order. I called Keurig Feb 03 8:43 am
I Notified Keurig I had been triple charged for my order. I was told my case was escalated and I would be phoned back within 24-48 hours.
No call came
Second call: Feb 05 7:55 am
Notified Keurig no one called me back for resolution. The product ordered shipped, and 2 extra charges for the order still on credit card. I was asked to send proof and someone would get back to me in 5 business days. I told them I need access to the money and I was notified I would be called back by an escalation agent in 24-48 hours.
Terrible customer support, no resolution in sight! Took $140 extra dollars from me and I can't get it back!
February 5, 2022
Unprompted review
will shop for a better product
decided to upgrade to a keurig machine with the charcoal filter and paid over 100 dollars for it. I do not use the on a regular basis. I have owned the machine for just over 2 years. Now I have a piece of recyclable plastic. From my experience I would not recommend Keurig at all.
January 3, 2022
Unprompted review
Slow Delivery
-Orders to west coast don't align with delivery best estimate (2-3 business days vs 5-6 actual). It was also shipped via expedited service.
-Took a few emails to obtain bogo coupon following purchase of a Keurig coffee maker
-Delivered to post office after home delivery attempt despite buzzer # in address
October 1, 2021
Unprompted review
Excellent customer service
New client and placed my coffee order in early February. I live in Western Canada so did not expect to see my order for a few weeks especially since it was being shipped from Ontario and covid-related delays were expected. Was pleased to receive my order one week later. Great and reliable service Thanks Keurig Canada!
February 9, 2021
Unprompted review
Keurig.ca does not deserve one star
Keurig.ca does not deserve one star, order Coffee machine on Dec 17/20 received tracking # for item never shipped, sent several messages emails phone calls no response from Customer services, looks like spam, beware
December 28, 2020
Unprompted review
Fast Delivery Competitive Prices - Canada
We placed an order at Keurig.ca to help support other online stores rather than Amazon or Walmart. It is for Christmas so we allowed extra time due to COVID.
Keurig.ca has a huge variety of flavoured coffee as well as coffee makes.
Our order arrived by Canada Post within 3 business days!! Well packaged and provided full tracking of shipment. Very pleased we ordered here. We will definitely order our coffee from here again while referring friends and family.
December 2, 2020
Unprompted review
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