KeyMe Locksmiths Reviews 

4,373
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 224 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the technicians are professional, extremely friendly, and very quick to resolve unexpected lockouts or vehicle entry issues. Many individuals also appreciate the clear communication, timely updates, and efficient service provided when needing replacement keys or programming new fobs. Some reviewers were not happy with unexpected high costs, surprise fees, and a complete lack of transparent upfront pricing before the technicians started working. A few other people also felt that customer support was completely unhelpful, reporting difficulty reaching someone on the phone and experiencing frustratingly long wait times for help.

What people talk about most

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise technicians for... See more

Price

Customers had negative experiences with price, frequently highlighting a lack of transparency and unexpected... See more

Staff

Users describe ambiguous interactions with staff. On one hand, many reviewers praise the technicians for... See more

Product

People report negative experiences with product quality, expressing widespread disappointment with keys that... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Won’t give timing until payment made. Dispatcher said it would be posted as urgent (it was) and once payment was made, text was sent indicating 1 hour before tech would arrive. Very stressful and woul... See more

Company replied

Rated 3 out of 5 stars

sometimes there is no available locksmith services how ever that time keyme lock smith will be available. that's great but it is way more expensive than local services commonly we find. Anyway you guy... See more

Company replied

Rated 4 out of 5 stars

Only issues was the 45 minute wait time, while my per was locked in the running vehicle, it took fir them to come from so far away (Ellaworth to Bangor). You told me more than once your response time... See more

Company replied

Rated 4 out of 5 stars

AI sent me to a 3rd party when I should have found local person and not had to spend $80 extra dollars. I will be more careful when searching next time

Company replied


Company details

  1. Locksmith
  2. Emergency Locksmith Service
  3. Key Duplication Service

Written by the company

KeyMe Locksmiths is the nation's most trusted 24 hour locksmith providing guaranteed quality service. We specialize in residential and commercial lockouts, home security systems, lock repair and installation, car key replacement and emergency lockouts. We also copy home, office and car keys, as well as key fobs and access cards quickly and accurately. If you need to install a smart lock, door lock, deadbolt, key fob, file cabinet lock or a master key system, give us a call. If you are locked out or want to schedule an appointment with a licensed locksmith near you, please call us for an upfront flat rate.


Contact info

3.2

Average

TrustScore 3 out of 5

4K reviews

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3.2

All reviews

(4,373)

233 reviews in the last 12 months

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Rated 5 out of 5 stars

The speed in which they were able to…

The speed in which they were able to get the job done

August 25, 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

bob palmer,

We're happy to hear that our efficiency met your expectations! We appreciate your positive feedback.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

Great Service!

We are so glad we chose KeyMe Locksmiths. They arrived timely, and all our questions were answered before the technician arrived. We had Steven and he was absolutely great! Very helpful, answered all our questions, when he arrived and got the keys made that we needed. This place is great! Fair and decent prices too.

August 25, 2026
Unprompted review
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Kerri Butes,

We are so happy to hear about your positive experience with our services! It's wonderful to know that our team was able to assist you promptly and that all your questions were thoroughly answered. We always strive to provide fair and decent pricing along with excellent service, and we are glad we met your expectations. Thank you for sharing your kind words.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

I locked my keys in my truck

I locked my keys in my truck. I called KeyMe and within 40 minutes I had someone show up to help me. I called other locksmiths and they was a 2 hour wait.

August 4, 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Selina ross,

We are glad we could assist you quickly when you were in a difficult situation. We understand how frustrating it can be to lock your keys in your vehicle, and we are happy our team could respond so promptly.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 1 out of 5 stars

So the locksmith that came out did not…

So the locksmith that came out did not program. The key fob correctly, and now my vehicle is still with "my key" restrictions on it.
And somebody else wants to charge me another two hundred dollars to program it correctly

August 24, 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

jennifer parker,

We appreciate you sharing your experience. We are concerned to hear about the issues with the key fob programming and the ongoing vehicle restrictions. We are committed to ensuring our services meet expectations.

Please contact us at support@key.me. We stand by our service and our money back guarantee.

KeyMe Locksmiths

Rated 5 out of 5 stars

Great experience

We had a great experience, he was knowledgeable and courteous, and we would recommend them highly!

August 24, 2026
Unprompted review
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Karen Tine,

We're so happy to hear you had such a positive experience with us. Your kind words about our knowledgeable and courteous team mean a lot, and we truly appreciate your high recommendation!

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

Trustworthy company..!

Good experience, they go the extra mile to get the job done , my battery was totally dead.
They didn’t came at the time they told me but I totally understand they take the time to get your car to start or whatever inconvenience they have to finish their job . I will recommend their service to anyone prices are affordable compare to others.

August 24, 2026
Unprompted review
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Outlast Crains,

We're so glad to hear we could assist you with your dead battery and that you found our service affordable. We truly appreciate your understanding regarding the timing, as we do dedicate ourselves to ensuring every job is completed thoroughly. Your recommendation means a lot to us!

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

Great service

Great service, fast and friendly. Very reasonably priced.

August 24, 2026
Unprompted review
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

David Fleming-Jones,

We're so happy to hear you found our service great, fast, friendly, and reasonably priced! Thank you for your positive feedback.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

Situation was desperate

Situation was desperate. Both keys locked inside car and on a Sunday I’m pretty handy but after 3 hours of trying to open a door I decided to seek help. I called a Key Me location near me and associate took my information gave me a quote and led me through the process. I minutes later received an E mail with status showing a responding associate was in route to my location. After a reasonable amount of time a very polite and knowledgable associate arrived resolved my problem.

August 23, 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Thomas Herron,

We are truly grateful for your positive feedback and are happy we could assist you during a stressful situation. It's great to hear that our associate was able to resolve your problem efficiently and professionally. We appreciate you choosing us for your key service needs.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 1 out of 5 stars

I am writing regarding a service…

I am writing regarding a service request # XSPPYA we placed for a new key to be made for our truck, as our driver was unable to locate the original keys.

Unfortunately, the service that was dispatched did not fulfill the service we requested. The technician who arrived only unlocked the truck and then informed us that he was not a locksmith and could not make a new key.

There was also an issue with the technician assignment. Your company initially assigned a technician to this service, but the first technician did not show up. Your team then assigned another technician to the job without our approval. We received messages on the driver's cell phone stating that the first technician could not come and that another technician had been assigned to the job. We are attaching a picture of those messages for your reference.

The replacement technician who arrived also stated that he could not make a key. Therefore, the service we originally requested was not completed.

In addition, full payment of $174.06 was made for this service. Since the requested locksmith/key-making service was not provided and the technician dispatched was unable to perform the requested work, we request that you initiate a full refund of $174.06.

We request that this matter be resolved promptly and that the full $174.06 payment be refunded.

August 21, 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

jas singh,

We appreciate you taking the time to share your experience regarding service request #XSPPYA. We sincerely regret that the service provided did not meet your expectations, particularly with the key-making aspect and the technician assignment process. We understand your frustration when the requested locksmith service was not completed, and we acknowledge the issues you encountered with the initial technician not showing up and the subsequent reassignment. We are committed to addressing your concerns thoroughly.

Please contact us at support@key.me. We stand by our service and our Money Back Guarantee.

KeyMe Locksmiths

Rated 5 out of 5 stars

Outstanding service

Outstanding service. I contacted them to replace my lost car key. They responded very quickly and the process took about 5 minutes.

August 23, 2026
Unprompted review
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Michael Davis,

We are so glad to hear we could assist you quickly with your lost car key. We appreciate you sharing your positive experience with us!

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 2 out of 5 stars

Overpriced

Overpriced, over charging customers that are in distress, $178.00 to send someone a short distance to unlock the car door and insisted on full payment prior to dispatching the locksmith.
The technician that arrived said it should cost around $40.00 to $60.00

August 17, 2026
Rated 5 out of 5 stars

Great service

Good communication, fast service . Helped so much in time of need ! And very fair price for them coming to you

August 22, 2026
Unprompted review
Rated 2 out of 5 stars

I thought the service was fine even…

I thought the service was fine even though they showed up 3 hours late for an appointment I scheduled in the morning. It was expensive and if I knew about the 90 dollar service fee I would have reconsidered.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Go get your keys

Key me is the place to go for all your lock needs. I got off my 12 hour long overnight healthcare job and realized my car keys were no where to be found . The technician michael was awesome, He got to me on time , was very respectful, professional and reassuring, he explained everything so clearly and made sure to do the best he could to get me off the street as soon as possible. Keys were replaced perfectly, much better than the original ones I had . Works great , go get your keys !

August 20, 2026
Unprompted review

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