Won’t give timing until payment made. Dispatcher said it would be posted as urgent (it was) and once payment was made, text was sent indicating 1 hour before tech would arrive. Very stressful and woul... See more
Company replied
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Review summary
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Reviews shaping this summary
sometimes there is no available locksmith services how ever that time keyme lock smith will be available. that's great but it is way more expensive than local services commonly we find. Anyway you guy... See more
Company replied
Got in my car just fine without damaging my car, very pleased with the service. Was not pleased with the wait time as I chose this company because my initial call to them told me 30 min and they didn’... See more
Company replied
Only issues was the 45 minute wait time, while my per was locked in the running vehicle, it took fir them to come from so far away (Ellaworth to Bangor). You told me more than once your response time... See more
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Company details
Written by the company
KeyMe Locksmiths is the nation's most trusted 24 hour locksmith providing guaranteed quality service. We specialize in residential and commercial lockouts, home security systems, lock repair and installation, car key replacement and emergency lockouts. We also copy home, office and car keys, as well as key fobs and access cards quickly and accurately. If you need to install a smart lock, door lock, deadbolt, key fob, file cabinet lock or a master key system, give us a call. If you are locked out or want to schedule an appointment with a licensed locksmith near you, please call us for an upfront flat rate.
Contact info
United States
- (866) 635-1048
- www.key.me
3.2
Average
4K reviews
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⭐ **1 STAR
⭐ **1 STAR — GET THE TOTAL PRICE BEFORE THEY START THE JOB
I had a very disappointing experience with Key Me Locksmiths in San Antonio**.
I called because I was locked out of my vehicle. I was not quoted a price over the phone, and the technician did not give me a price before beginning the work. **
The technician simply unlocked my car door. **Only AFTER the job was completed was, I told the charge was $205.
Had I been told beforehand that opening my car door would cost $205, I would not have agreed to the service and would have called another company.
My biggest issue isn't simply the amount—it is that I believe the **total price should have been clearly disclosed before the work was performed**, giving me the opportunity to accept or decline it.
Based on my experience, I would not use this service again.
⚠️ CONSUMER TIP: If you're locked out of your vehicle, don't let the urgency of the situation stop you from asking:
**“What is the TOTAL price, including service call, labor and any other fees, BEFORE you start?”**
Get that amount in writing if possible.
I paid $205 just to have my locked car door opened. I hope sharing my experience helps another San Antonio resident ask the right questions before agreeing to service.
August 15, 2026
Unprompted review
My locksmith was the best
My locksmith was the best! He was extremely patient, knowledgeable and understanding of my situation. He was prompt, professional and very helpful. I lost the key to a rental truck and he quickly took care of it for me. The price and service was amazing.
August 16, 2026
Unprompted review
When I needed help they were fast and…
When I needed help they were fast and efficient 🙏
August 17, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very quick service on a Sunday!
August 16, 2026
Reply from KeyMe Locksmiths
angie,
We're happy to hear we provided very quick service on a Sunday. We appreciate your positive feedback!
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Price
A Person I spoke to told me it was 170 to 200 for a key and once Somone got her and made me a key they made me pay 325
August 15, 2026
Unprompted review
Reply from KeyMe Locksmiths
Kenrick Lopez,
We truly appreciate you bringing this pricing issue to our attention.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Terrible customer service
Terrible customer service. Wait times were not advised when booking, and no updates or communication were given during the 2-hour wait.
August 11, 2026
Reply from KeyMe Locksmiths
Locked out in WI,
We are very sorry to hear about your frustrating experience with the uncommunicated wait times.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Reply from KeyMe Locksmiths
Shelane Hulce,
We're so glad to hear you had such a positive experience with our team member! We appreciate your kind words.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
These people are truly my savior I lost…
These people are truly my savior I lost my whole set of keys In regency square mall and walked around for hours looking for them it only took them about 25 minutes to come out to service me at around 9pm and I was pulling off within 10 minutes with a brand new key AND IT WAS ACTUALLY AFFORDABLE
August 15, 2026
Unprompted review
Reply from KeyMe Locksmiths
Cherie Williams,
We're so glad we could assist you quickly when you lost your keys at Regency Square Mall. It's wonderful to know our team's prompt service and affordable pricing helped you get back on your way efficiently. We truly appreciate your kind words and positive feedback!
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Politness
The gentleman was very polite and experienced in what I needed to done. Thank you.
August 11, 2026
Reply from KeyMe Locksmiths
LETHA HILL,
We're so glad to hear our team member provided excellent service and expertise for your needs. We truly appreciate your kind words.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
They got there quickly and was able to…
They got there quickly and was able to open my door with ease
August 9, 2026
Reply from KeyMe Locksmiths
russell murphree,
We're so glad we could assist you quickly and efficiently with opening your door. Thank you for your wonderful feedback!
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Reply from KeyMe Locksmiths
Lu,
We're so glad to hear you found our service reliable and our customer service great. We appreciate your positive feedback!
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
good
even though it took long to arrive. that circumstance cannot be controlled. upon arrival, it was quick and the technician was friendly
August 12, 2026
Reply from KeyMe Locksmiths
uri butler,
We appreciate you taking the time to share your experience. We are truly glad to hear that the technician provided quick and friendly service upon arrival, despite the initial wait. Your positive feedback is very valuable to us.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
The locksmith kept me updated on his…
The locksmith kept me updated on his arrival time.
August 12, 2026
Reply from KeyMe Locksmiths
j. granger,
We're so glad to hear our locksmith kept you informed about their arrival. We always aim for clear communication.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Quick appointment planning
Quick appointment planning, and great service during their visit.
August 12, 2026
Reply from KeyMe Locksmiths
Jeff Schneck,
We're so glad to hear that scheduling was easy and our team provided great service during your visit. Thank you for your kind words!
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
No stars
No stars. I was constantly hung up on. Very rude waited a hour for no show and they start being rude Waterford area don’t recommend
August 13, 2026
Unprompted review
Reply from KeyMe Locksmiths
Tieara Minor,
We are truly sorry to hear about your frustrating experience with being hung up on and the no-show.
Please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
My experience with the company overall…
My experience with the company employee was great, he came, replaced my key due to chip issues, everything was under 30 mins, my overall experience with the company communication I’d say could use some work, I wasn’t given reliable estimates on when the driver would arrive, the driver arrived 3 hours after I was originally told but I can say when he arrived he got straight to business, price(ok) would be reasonable if the time is communicated correctly.
August 11, 2026
Unprompted review
Reply from KeyMe Locksmiths
Dk ThaaBiggestt,
We appreciate you taking the time to share your feedback. We're pleased to hear that our technician provided excellent service and resolved your key issue quickly. We sincerely apologize for the communication issues regarding the arrival time. We understand how frustrating it is to receive inaccurate estimates, and we are actively working to improve our scheduling and communication processes to provide more reliable updates. Your comments are invaluable as we strive to enhance our overall customer experience.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
very good service
August 11, 2026
Unprompted review
Reply from KeyMe Locksmiths
Thank you for your kind review. We appreciate you taking the time to review our products and services.
The locksmith is on time very…
The locksmith is on time very professional show.com time only took a 15 minutes to do the job
August 10, 2026
Reply from KeyMe Locksmiths
deena jackson,
We're so glad to hear our locksmith provided such prompt and professional service! We appreciate you sharing your positive experience with us.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
We had a 2008 Mazda 6 that the ignition…
We had a 2008 Mazda 6 that the ignition key was lost. They were there within 45 minutes and the experience was professional and within a fair price. Would highly recommend the technician and company.
August 10, 2026
Unprompted review
Reply from KeyMe Locksmiths
Nick Glassburn,
We're so glad to hear we could help you quickly with your Mazda 6 key replacement! It's wonderful to know our technician provided professional service at a fair price. Thank you for your high recommendation.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Someone came quickly and the job was…
Someone came quickly and the job was done super fast...and communication was excellent
August 5, 2026
Reply from KeyMe Locksmiths
teandra trem,
We're so happy to hear that our team provided such quick and efficient service, and that our communication was excellent! Thank you for your kind words.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
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